Glasgow City Council
Central Chambers, 82 George Square,
Glasgow, G2 1DU,
United Kingdom
Glasgow, G2 1DU,
United Kingdom
44 14 1287-2000
Government
Glasgow City Council Technographics
Glasgow City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glasgow City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26000 Glasgow City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glasgow City Council has purchased the following applications: SAP ERP ECC 6.0 - Accounts Payable (AP) for AP Automation in 2008, SAP Absence and Leave Management by WorkForce Software for Absence and Leave Management in 2009, SAP ERP ECC 6.0 - Plant Maintenance (PM) for Plant Maintenance in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glasgow City Council is running and its propensity to invest more and deepen its relationship with SAP , Cornerstone OnDemand , Protime or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glasgow City Council revenues, which have grown to $2.63 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glasgow City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glasgow City Council Tech Stack and Enterprise Applications
Glasgow City Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 - Accounts Payable (AP) | AP Automation | ERP | CGI Group | 2008 | 2008 |
In 2008, Glasgow City Council implemented SAP ERP ECC 6.0 - Accounts Payable (AP) to establish AP Automation across its finance operations. The deployment centralized accounts payable processing within the Council's SAP landscape and positioned the SAP ERP ECC 6.0 - Accounts Payable (AP) application as the primary invoice-to-pay engine for municipal supplier payments.
The implementation configured core Accounts Payable capabilities including vendor master management, invoice processing, approval workflows, and payment run orchestration consistent with AP Automation functional patterns. Glasgow City Council SAP ERP ECC 6.0 - Accounts Payable (AP) was integrated into the Council finance architecture to operate alongside the financial ledger and related financial controls.
Operational coverage included Council finance functions and interfaced modules for payroll and HR, since the Council's SAP system provides a range of functions including the financial ledger, accounts payable, payroll and HR. Glasgow engaged CGI as the systems integrator, and CGI’s role encompassed ongoing application support and change activities for the SAP environment.
Governance and audit visibility surfaced in January 2023 when an upgrade executed by CGI produced technical issues and an extended outage, recorded as a P1 incident in the Glasgow City Council Internal Audit Section Committee Summary. The Internal Audit record links the outage to the Council’s SAP estate, which supports accounts payable, payroll and HR, underscoring the operational impact of upgrade activity and the need for formal change and incident controls.
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AR Automation | ERP |
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2008 | 2008 |
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ERP Financial | ERP |
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2008 | 2008 |
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Glasgow City Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Absence and Leave Management by WorkForce Software | Absence and Leave Management | HCM | n/a | 2009 | 2009 |
In 2009, Glasgow City Council implemented SAP Absence and Leave Management by WorkForce Software. The deployment is recorded as an Absence and Leave Management implementation and formed part of a coordinated SAP HR programme across the council.
The SAP Absence and Leave Management by WorkForce Software rollout focused on core absence lifecycle capabilities typical of the Absence and Leave Management category, including leave entitlement and accrual management, employee absence requests and approval workflows, absence recording and tracking, and absence reporting for compliance and operational planning. Configuration emphasized workflow automation and role based approval chains to align with municipal HR processes.
Operational scope tied the absence system into wider HR activity for Glasgow City Council, with a specific rollout of SAP Absence Management within Education Services and a PDP tracker initiative for Social Work Services. The programme plan also covered HR Transactions transfer to a shared services centre on an as is basis, SAP Security Strategy Implementation, and the establishment of new subsidiary structures for GCSS, indicating integration with central HR transaction feeds and organisational change activities.
Governance and rollout were delivered under a centralized programme plan, with policy review and implementation on SAP driving process standardization and role based governance for absence approvals. The programme plan for the next 12 months was reported as progressing to plan with no major issues.
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Applicant Tracking System | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2008 | 2008 |
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Employee Self Service | HCM |
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2008 | 2008 |
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Payroll | HCM |
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2008 | 2008 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2008 | 2008 |
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Glasgow City Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 - Plant Maintenance (PM) | Plant Maintenance | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Glasgow City Council implemented SAP ERP ECC 6.0 - Plant Maintenance (PM) as a component of its enterprise SAP footprint. The SAP ERP ECC 6.0 - Plant Maintenance (PM) instance is described in Council disclosures as running on SAP ERP ECC6 EHP5, and the implementation is identified within the council's broader Plant Maintenance landscape.
The Plant Maintenance implementation delivered standard SAP PM capabilities consistent with the category, including equipment and functional location masters, work order management, maintenance planning and scheduling, and preventive maintenance orchestration. The council’s SAP PM interfaces operate inside a multi-module SAP environment that includes SAP MM, SAP SD, SAP PS, SAP FICO, SAP NetWeaver, SAP XI, SAP Solution Manager, SAP BW and SAP HANA, which provides shared master data, reporting and middleware services across modules.
Architecturally, the SAP estate hosting SAP ERP ECC 6.0 including Plant Maintenance is located in a third party data centre, with infrastructure support and application support managed by ACCESS. ACCESS is a joint venture between Glasgow City Council and Serco with a 49:51 ownership split, operating under a c. £321m, 10 year ICT services contract that commenced on 1 April 2008 and is recorded as expiring in March 2018. ACCESS also holds a third party support contract with SAP for the council’s SAP environment.
Governance for SAP PM sits inside the council’s centralized SAP landscape, with SAP Solution Manager used for operations and SAP NetWeaver and SAP XI providing integration backbone and middleware. The council explicitly stated there were no plans to upgrade SAP, no plans to move away from SAP, and no plans to move to S4 Hana at the time of the disclosure, which frames ongoing maintenance and governance as sustaining the existing SAP ERP ECC 6.0 Plant Maintenance deployment.
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Glasgow City Council Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2009 | 2009 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Glasgow City Council SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2009 | 2009 |
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Supply Chain Management | SCM |
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2009 | 2009 |
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Glasgow City Council ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2009 | 2009 |
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Glasgow City Council PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2009 | 2009 |
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Glasgow City Council TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2009 | 2009 |
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Treasury Management | TRM |
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2008 | 2008 |
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Glasgow City Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2009 | 2009 |
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Glasgow City Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Glasgow City Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Financial and Business Services | Director | Finance | |
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Chief Finance and Resources Officer | CXO | Finance | |
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Councillor/City Treasurer | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Senior HR Officer | Director | HR | |
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Procurement Development Manager | Manager | Procurement | |
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Head Of Technology | Director | IT | |
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Head of HR | Director | HR | |
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Human Resources Manager | Manager | HR | |
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Senior HR Officer | Director | HR | |
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Principal HR Officer | Director | HR | |
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Chief Digital Officer | CXO | IT | |
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Business Intelligence Manager | Manager | IT | |
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HR Manager | Manager | HR | |
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Head of Human Resources | Director | HR | |
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Strategic Human Resources Manager | Manager | HR | |
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Senior Strategic Human Resources Manager | Manager | HR | |
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Senior Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Glasgow City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glasgow City Council IT executives and key decision makers. This section highlights Glasgow City Council's latest recorded technology evaluations, including Civica Servitor Repairs Management for Real Estate Property Management on 2025-03-19 and Canvas LMS for Learning and Development on 2024-12-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glasgow City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-19 | Glasgow City Council | Evaluated | Civica | Civica Servitor Repairs Management | Real Estate Property Management | ERP Services and Operations |
| 2024-12-05 | Glasgow City Council | Evaluated | Instructure | Canvas LMS | Learning and Development | HCM |
FAQ - APPS RUN THE WORLD Glasgow City Council Technographics
Glasgow City Council is a Government organization based in United Kingdom,
with around 26000 employees and annual revenues of $2.63 billion.
Glasgow City Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0 - Accounts Payable (AP), SAP Absence and Leave Management by WorkForce Software and SAP ERP ECC 6.0 - Plant Maintenance (PM),
covering areas like AP Automation, Absence and Leave Management and Plant Maintenance.
Glasgow City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
Glasgow City Council recently adopted applications including
Microsoft Power BI in 2022, Engage Process BPM in 2019 and Cornerstone Saba Lumesse TalentLink Recruitment in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glasgow City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glasgow City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glasgow City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.