Fort Lauderdale, 33316-2907, FL,
United States
Global Marine Travel Technographics
Global Marine Travel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Global Marine Travel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Global Marine Travel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Global Marine Travel has purchased the following applications: Microsoft 365 for Collaboration in 2019, FocalScope for Customer Support in 2019, Twilio Sendgrid for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Global Marine Travel is running and its propensity to invest more and deepen its relationship with Microsoft , FocalScope , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Global Marine Travel revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Global Marine Travel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Global Marine Travel Tech Stack and Enterprise Applications
Global Marine Travel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Global Marine Travel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FocalScope | Legacy | FocalScope | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Global Marine Travel implemented FocalScope for Customer Support. The deployment focused on on-site web support for the United States headquartered travel agency with 15 employees, aligning the FocalScope Customer Support application to manage incoming website inquiries and booking support.
FocalScope was configured as a web-embedded support interface and centralized ticketing system, consolidating web-form submissions and email into shared queues and collaborative inbox workflows. Functional capabilities deployed include ticket management, automated routing rules, canned responses, and workload visibility tailored for a small support staff.
Operational coverage concentrated on the company website, where FocalScope captures customer messages and surfaces them to a centralized customer service team responsible for bookings and traveler requests. The deployment architecture emphasized a lightweight, web-based integration point on the public site, enabling central administration without extensive client-side complexity.
Governance established standardized ticket workflows, escalation rules, and template-driven replies to enforce consistent handling across sales and operations. FocalScope was instrumented to support day-to-day Customer Support operations rather than broad enterprise back-office integration.
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2020 | 2020 |
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Global Marine Travel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2020 | 2020 |
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Transactional Email | PaaS |
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2023 | 2023 |
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Global Marine Travel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Global Marine Travel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Global Marine Travel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Global Marine Travel Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-28 | Global Marine Travel | Evaluated | BCD Travel | BCD Travel | Travel Management | ERP Services and Operations |