Greater Western Water
Greater Western Water Technographics
Greater Western Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Greater Western Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 217 Greater Western Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Greater Western Water has purchased the following applications: Oracle e-Business Suite Accounts Payable for AP Automation in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021, Oracle OBIEE for Analytics and BI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Greater Western Water is running and its propensity to invest more and deepen its relationship with Oracle , Bambora , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Greater Western Water revenues, which have grown to $136.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Greater Western Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Greater Western Water Tech Stack and Enterprise Applications
Greater Western Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle e-Business Suite Accounts Payable | AP Automation | ERP | n/a | 2014 | 2014 |
In 2014 Greater Western Water implemented Oracle e-Business Suite Accounts Payable as part of an AP Automation scope aligned with the broader Arrow program focused on City West Water facilities in Melbourne, Australia. The implementation was delivered as Release 2 design and implementation work, with the first live Release 2 go live covering Inventory, Advanced Procurement Suite, Financials and Enterprise Asset Management for City West Water Facilities.
Release 2 required an upgrade of the Oracle environment from R12.1.3 to R12.2.4 to leverage enhanced mapping capabilities, and the solution environment includes Oracle Apps R12.2.4 components such as iProcurement, Purchasing, Inventory, Payables and Payments, Project Costing, iExpense and Procurement Contracts, with continued presence of R12.1.3 modules during the transition. The Oracle e-Business Suite Accounts Payable implementation centered on a redesigned procure to pay cycle, configuration of enhancements to meet client requirements, and functional testing artifacts required for CRP1, CRP2, UAT and Go Live phases.
Operational coverage was focused on City West Water Facilities within the Greater Western Water footprint, delivered onsite in Melbourne, and designed to support a project based organization where Project Costing is a crucial business function. Governance and rollout responsibilities included ownership of procure to pay deliveries from onsite, coordination with Oracle to resolve system bugs, estimating effort for change requests, and managing induction, knowledge transfer and competency development for the delivery team. The program remains in phase two design and implementation work for additional mapping, asset management and procurement capabilities.
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ERP Financial | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2014 | 2014 |
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Payment Processing | ERP |
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2022 | 2022 |
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Greater Western Water AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Greater Western Water implemented LivePerson Conversational Cloud as a web-facing customer engagement channel. The deployment places LivePerson Conversational Cloud on the corporate website to serve as a Chatbots and Conversational AI layer for front-line customer interactions and digital inquiry routing.
The implementation leverages category-aligned capabilities including conversational bot orchestration, natural language understanding, session management, live agent handoff and conversation analytics. Configuration work emphasized intent-based dialogue flows, scripted customer journeys and automated responses to handle routine enquiries through the LivePerson Conversational Cloud.
Operational ownership is aligned to customer service and digital channels teams, with the platform operated as a cloud-hosted SaaS instance embedded in web pages. Governance centers on conversation design, escalation workflows and analytics-driven refinement of dialogue models to maintain service quality and consistency.
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Greater Western Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2012 | 2012 |
In 2012, Greater Western Water implemented Oracle OBIEE. Greater Western Water is a Victorian Government-owned organization that provides drinking water, sewerage, trade waste, and recycled water services to customers in Melbourne’s central business district and western region and has responsibilities for managing the water cycle to support community health and protect the environment.
Oracle OBIEE, an Analytics and BI application, was configured to provide enterprise reporting, dashboards, ad hoc analysis, and a governed semantic layer for cross functional reporting. The implementation emphasized reusable subject areas and metadata modeling consistent with OBIEE repository design, along with scheduled ETL feeds to populate reporting schemas.
The deployment was provisioned on an Oracle technology stack and integrated with Oracle E-Business Suite 12.2.4 for ERP and billing feeds, Oracle Database 12c as the analytical data store, and Oracle Fusion Middleware for presentation and application services. Advanced Database Security and Advanced Application and Middleware Security were included in the environment to enforce database level controls and application level access management.
Operational scope covered business functions that support water services delivery, including operational analytics, regulatory reporting, customer service insights, and financial reporting across the regions served. Governance was centralized under an enterprise BI model with data model stewardship, role based access controls, and scheduled load and report publication processes to support cross departmental consumption.
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Greater Western Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Greater Western Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Greater Western Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Greater Western Water Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2014 |
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Greater Western Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Greater Western Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2012 | 2012 |
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Greater Western Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Greater Western Water
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Greater Western Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Greater Western Water IT executives and key decision makers. This section highlights Greater Western Water's latest recorded technology evaluations, including Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing on 2025-08-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Greater Western Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-11 | Greater Western Water | Evaluated | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | CRM |
FAQ - APPS RUN THE WORLD Greater Western Water Technographics
Greater Western Water is a Utilities organization based in Australia,
with around 217 employees and annual revenues of $136.0 million.
Greater Western Water operates a diverse technology stack with applications such as
Oracle e-Business Suite Accounts Payable, LivePerson Conversational Cloud and Oracle OBIEE,
covering areas like AP Automation, Chatbots and Conversational AI and Analytics and BI.
Greater Western Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and LivePerson.
Greater Western Water recently adopted applications including
Bambora in 2022, LivePerson Conversational Cloud in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Greater Western Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Greater Western Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Greater Western Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.