Bensalem, 19020, PA,
United States
Parx Casino Technographics
Parx Casino Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Parx Casino and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Parx Casino employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Parx Casino has purchased the following applications: Avature ATS for Applicant Tracking System in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, LiveAgent for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Parx Casino is running and its propensity to invest more and deepen its relationship with Avature , Dayforce , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Parx Casino revenues, which have grown to $1.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Parx Casino intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Parx Casino Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016 Parx Casino deployed Avature ATS and integrated the Avature ATS instance directly into its public careers site, establishing the application as the company Applicant Tracking System. The implementation places Avature ATS on the career portal to capture external candidate flows and centralize application intake for Parx Casino talent acquisition.
The Avature ATS implementation covers standard Applicant Tracking System capabilities, including career site integration, candidate profile management, resume parsing and application capture, configurable screening and requisition workflows, interview scheduling support, and offer management workflows. Configuration emphasizes pipeline configuration and workflow automation consistent with enterprise recruiting processes, enabling recruiters and hiring managers to manage candidate stages within Avature ATS.
Operational ownership is described within HR and talent acquisition functions, with the Avature ATS instance serving recruiters, hiring managers, and external applicants through the website. Deployment is implemented as a hosted career site integration, and governance focuses on role based access controls, recruiter workflow orchestration, and configurable requisition approval paths to align hiring workflows with Parx Casino recruiting policies.
|
|
|
|
|
Core HR | HCM |
|
2011 | 2011 |
|
|
|
|
|
Learning and Development | HCM |
|
2016 | 2016 |
|
|
|
|
|
Payroll | HCM |
|
2011 | 2011 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2019 | 2019 |
|
|
|
|
|
Workforce Management | HCM |
|
2011 | 2011 |
|
|
|
|
|
Workforce Management | HCM |
|
2011 | 2011 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Parx Casino implemented Cisco Webex Meetings. The deployment leverages Cisco Webex Meetings to deliver Audio Video and Web Conferencing functionality and is embedded on the Parx Casino website to provide external attendee access for guest-facing sessions and event coordination.
The implementation uses the cloud-hosted Cisco Webex Meetings platform, configured for browser and native client access, meeting scheduling, HD video and audio, screen sharing, meeting recording, and guest join workflows. Configuration emphasis aligns with standard Audio Video and Web Conferencing capabilities, enabling real-time collaboration, virtual event staging, and recorded session playback for operational needs.
Operational coverage spans external customer engagement via the public website and internal collaboration across corporate and property operations, with centralized administration for user provisioning, meeting policy enforcement, and role-based access controls. Governance focuses on meeting orchestration and access management, and the architecture is consistent with a SaaS conferencing model integrated into customer-facing workflows on the Parx Casino site.
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quality Unit | Legacy | LiveAgent | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019 Parx Casino deployed LiveAgent for Customer Support on its website, instrumenting web-based guest support for gaming patrons and hospitality visitors. LiveAgent was embedded into the public site to capture real-time chat interactions and asynchronous inquiries, centralizing front-line communication into a single Customer Support channel.
The LiveAgent implementation was configured to operate as a combined live chat and ticketing environment, using web chat widgets, contact forms, and a centralized ticket queue to manage inquiries. Configuration work emphasized routing rules, canned responses, ticket status workflows, and agent dashboards to support guest services and player support workflows typical of Customer Support platforms. LiveAgent was used to preserve conversation history and streamline handoffs between agents and shifts.
Operational scope focused on customer-facing functions across Parx Casino hospitality and gaming services delivered through the website, with administrative controls for agent provisioning and role based access to align platform use with internal service procedures. Governance centered on standardizing response templates and ticket workflows to reflect casino service and compliance requirements, while ongoing administration maintained the web widget, agent assignments, and conversational reporting within LiveAgent.
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2012 | 2012 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Parx Casino
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Parx Casino Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||