Hafele UK
Swift Valley Industrial Estate, Brownsover Rd,
Rugby, CV21 1HG,
United Kingdom
Rugby, CV21 1HG,
United Kingdom
44 80 0171-2909
Distribution
Hafele UK Technographics
Hafele UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hafele UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Hafele UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hafele UK has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Access People HR System for Core HR in 2015, Zendesk Chat for Chatbots and Conversational AI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hafele UK is running and its propensity to invest more and deepen its relationship with SAP , The Access Group , Dayforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hafele UK revenues, which have grown to $146.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hafele UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Hafele UK Tech Stack and Enterprise Applications
Hafele UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Hafele UK implemented SAP ERP ECC 6.0 to centralize core ERP Financial functions for its UK distribution operations. The SAP ERP ECC 6.0 deployment served as the primary financial management backbone, aligning general ledger controls and period close workflows with enterprise financial reporting requirements.
Configuration activity focused on SAP financial modules consistent with ERP Financial use, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, and Controlling capabilities. The implementation emphasized master data stabilization, chart of accounts alignment, and configuration of financial postings and period close procedures to support month end and statutory reporting.
Reporting and analytics were instrumented through SAP BI practices, with design and build of InfoCubes and DSO objects, ETL data extraction from ECC6 sources, and front end query development for the BI Portal. End to end reporting work included establishing reporting requirements with the business, building BI data models from SAP ERP ECC 6.0, and delivering BI Portal based dashboards and operational reports for finance and reporting teams.
Governance and operational rollout included end user training and day to day BI support and maintenance, with the implementation covering business requirement capture through training completion. Operational ownership centered on finance and reporting functions, with ongoing SAP BI support for report maintenance and user enablement.
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ERP Financial | ERP |
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2017 | 2017 |
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Hafele UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access People HR System | Core HR | HCM | n/a | 2015 | 2015 |
In 2015 Hafele UK implemented Access People HR System, adopting the platform as its Core HR application to centralize HR administration and payroll orchestration. The program encompassed configuration and administrative development work focused on HR, payroll and time and attendance workflows.
Implementation activities included creating fields, tables, forms and process automation within the SelectHR administration tool, building workflows, batch and mail merges to reduce manual administration, and authoring blueprints for core HR processes. The team mapped and created roles, groups and user accounts, and developed SQL queries and reports to support management information and MI reporting, aligning system configuration with business requirements.
Delivery included integration of SelectHR with SelectPay for payroll and Riteq for time and attendance, consolidated behind a single interface, and required ongoing vendor coordination with Riteq, SelectPay and SelectHR. IT engagement was maintained to coordinate system changes and operational handoffs, extending the operational scope to HR, payroll and operations teams across the organisation.
Project governance emphasized defined roles and responsibilities, maintained project plans with resource and cost tracking, and managed vendor liaison to ensure end to end integration. The configured workflows, reporting and automation reduced administrative effort significantly and improved HR operational efficiency.
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Payroll | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2015 | 2015 |
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Hafele UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Hafele UK deployed Zendesk Chat on its public website. Hafele UK implemented Zendesk Chat as a Chatbots and Conversational AI application to provide real-time customer engagement and web-based conversational support.
The implementation centers on an embedded web chat widget and attendant agent console, using typical Chatbots and Conversational AI capabilities such as proactive messaging, canned responses, session transcription, and agent routing to handle inbound customer inquiries. Zendesk Chat is configured to capture conversation transcripts for follow-up and to standardize first-touch interactions on product and order queries.
Operationally the deployment supports Hafele UK’s customer service and e-commerce front-line teams on the UK site, with agents operating via the Zendesk Chat dashboard to manage concurrent sessions and handoffs. Governance focuses on conversational workflow policies and agent handling procedures to ensure consistent responses and traceable interaction records.
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Hafele UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Hafele UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Hafele UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Hafele UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Hafele UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Hafele UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Hafele UK
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director | Director | IT | |
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Senior Human Resources Manager | Manager | HR | |
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Recruitment Partner | Manager | HR | |
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Systems Development Manager | Manager | IT | |
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SAP Application Specialist (O2C) | Manager | IT | |
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SAP BI Specialist | Manager | IT | |
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HRBP | CXO | HR | |
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HR Manager | Manager | HR | |
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Recruitment Partner | Manager | HR | |
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COO | CXO | Finance | |
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Chief Commercial Officer | CXO | Finance | |
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Head of Strategy - Western Europe | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Business Integration Manager | Manager | Operations | |
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IT Systems Manager | Manager | IT | |
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Management Accountant | Manager | Finance | |
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SAP BIBO Consultant | Manager | IT | |
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Apps Being Evaluated by Hafele UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hafele UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hafele UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hafele UK Technographics
Hafele UK is a Distribution organization based in United Kingdom,
with around 420 employees and annual revenues of $146.0 million.
Hafele UK operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Access People HR System and Zendesk Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Hafele UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, The Access Group and Zendesk.
Hafele UK recently adopted applications including
OneTrust Cookie Consent in 2021, Cisco Webex Meetings in 2020 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hafele UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hafele UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hafele UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.