Hinduja Global Solutions UK
266-270 Gunnersbury Avenue,
London, W4 5QB,
United Kingdom
London, W4 5QB,
United Kingdom
44 20 8987-4400
Professional Services
Hinduja Global Solutions UK Technographics
Hinduja Global Solutions UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hinduja Global Solutions UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1263 Hinduja Global Solutions UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hinduja Global Solutions UK has purchased the following applications: NICE CXone Workforce Management for Workforce Management in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hinduja Global Solutions UK is running and its propensity to invest more and deepen its relationship with Nice Systems , LivePerson , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hinduja Global Solutions UK revenues, which have grown to $51.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hinduja Global Solutions UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hinduja Global Solutions UK Tech Stack and Enterprise Applications
Hinduja Global Solutions UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE CXone Workforce Management | Workforce Management | HCM | n/a | 2019 | 2019 |
In 2019 Hinduja Global Solutions UK deployed NICE CXone Workforce Management to centralize contact center forecasting, scheduling, intraday management, and real time adherence across its UK operations. The NICE CXone Workforce Management rollout targeted operational staffing and shift orchestration for HGS contact centers, including teams that supported a client migration of more than 500,000 customers and the rapid adoption of remote working for frontline staff.
The implementation configured core Workforce Management modules such as demand forecasting, schedule optimization, intraday reforecasting, real time adherence, agent self service for shift swaps and time off requests, and consolidated performance reporting. Configuration emphasized skills based scheduling and exception handling to align agent assignments with client service level agreements and operational coverage requirements.
Operational governance embedded WFM outputs into people management workflows for absence and lateness tracking, performance management, onboarding, coaching, and attrition reporting. The deployment linked workforce data feeds with contact center operational sources and performance reporting, enabling team managers to assign responsibilities, run 1:1s, and manage day to day scheduling and adherence during major client program changes.
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Hinduja Global Solutions UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Hinduja Global Solutions UK deployed LivePerson Conversational Cloud on its website to add Chatbots and Conversational AI capabilities for digital customer engagement and customer service. The deployment targeted web conversational channels, embedding the LivePerson Conversational Cloud as a cloud‑hosted chat interface to handle inbound customer interactions and initial automated triage.
The implementation emphasized conversational agent and bot building, natural language intent recognition, message orchestration, automated routing and agent handoff workflows, and operational reporting for contact center teams. Configuration and governance focused on web widget provisioning, SaaS administration, bot training cycles, escalation and handoff rules, and ongoing management by UK customer service operations.
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Hinduja Global Solutions UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Hinduja Global Solutions UK configured Cisco Webex Meetings to support frontline call centre operations for its Post Office Internet Technical Team. Cisco Webex Meetings was deployed as the central Audio Video and Web Conferencing platform to enable live agent to customer sessions and internal team collaboration during the onset of the Covid-19 pandemic.
The deployment concentrated on standard conferencing capabilities such as audio and video calling, screen sharing, meeting scheduling and instant messaging to support remote troubleshooting workflows. Cisco Webex Meetings was used by Technical Support Advisors to conduct live diagnostic sessions, share screens with customers, and maintain real time team communication while handling inbound and outbound voice contacts.
Operational integrations linked Cisco Webex Meetings with case logging and support tools noted by agents, specifically Dynamix for customer profile builds, the TalkTalk portal for fault verification, and Notepad for immediate call notes and handoffs. The implementation covered both on site call centre seats and remote home agents, preserving continuity of service as staff shifted to home workstations.
Process governance emphasized call handling scripts, customer profiling and escalation workflows to guide agents on technical triage and sensitive interactions with elderly or distressed callers. Agents reported that the combination of Cisco Webex Meetings and the supporting tools helped reduce waiting times and ensured customers received effective guidance and support, consistent with operational notes from March 2020 to August 2020.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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Hinduja Global Solutions UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Hinduja Global Solutions UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2019 | 2019 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2021 | 2021 |
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Hinduja Global Solutions UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Hinduja Global Solutions UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Hinduja Global Solutions UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Hinduja Global Solutions UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Hinduja Global Solutions UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Hinduja Global Solutions UK Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Hinduja Global Solutions UK
| First Name | Last Name | Title | Function | Department | Phone | |
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General Manager Support Services | Manager | Finance | |
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Head of Client Services - Public Sector | Director | Customer Service | |
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Customer Service Team Manager | Manager | Customer Service | |
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Head of Workforce Optimisation | Director | HR | |
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Chief Commercial Officer | CXO | Finance | |
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Apps Being Evaluated by Hinduja Global Solutions UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hinduja Global Solutions UK IT executives and key decision makers. This section highlights Hinduja Global Solutions UK's latest recorded technology evaluations, including Genesys Cloud CX for Call Center on 2025-01-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hinduja Global Solutions UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-15 | Hinduja Global Solutions UK | Evaluated | Genesys | Genesys Cloud CX | Call Center | CRM |
FAQ - APPS RUN THE WORLD Hinduja Global Solutions UK Technographics
Hinduja Global Solutions UK is a Professional Services organization based in United Kingdom,
with around 1263 employees and annual revenues of $51.2 million.
Hinduja Global Solutions UK operates a diverse technology stack with applications such as
NICE CXone Workforce Management, LivePerson Conversational Cloud and Cisco Webex Meetings,
covering areas like Workforce Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Hinduja Global Solutions UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Nice Systems, LivePerson and Cisco Systems.
Hinduja Global Solutions UK recently adopted applications including
Zoominfo Platform in 2023, Qualified X in 2023 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hinduja Global Solutions UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hinduja Global Solutions UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hinduja Global Solutions UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.