HSBC France
38 Av. Kleber,
Paris, 75116,
France
Paris, 75116,
France
33 1 40 70 70 40
Banking and Financial Services
HSBC France Technographics
HSBC France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HSBC France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11700 HSBC France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HSBC France has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2019, Sopra SAB AT for Core Banking in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HSBC France is running and its propensity to invest more and deepen its relationship with SAP , SBS (ex-Sopra Banking Software) , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HSBC France revenues, which have grown to $7.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HSBC France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HSBC France Tech Stack and Enterprise Applications
HSBC France HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | Strada | 2019 | 2019 |
In 2019, HSBC France deployed SAP SuccessFactors Employee Central as its Core HR solution with implementation partner Strada. The program established a centralized HRIS capability within the HSBC France HR department to support employee administration and the digitalization of HR processes.
Configuration and functional work centered on SAP SuccessFactors Employee Central's core HR data model, workforce administration, and employee lifecycle workflows. The implementation emphasized HR reporting and automation, leveraging Power BI, Excel and scripted tooling for data validation, while the HRIS team executed requirements modeling, testing, and management of HR reporting tools to enforce data quality controls.
Operational scope covered the HSBC France HRIS team working closely with HR and IT stakeholders and external project consultants to support operational staff during technology and process changes. Governance and process work included structured needs qualification, documentation of developments, handover and training to build team autonomy, role based administration, and controls to identify and correct HR data anomalies, with the team seeking familiarity with ADPLink and PeopleDocs as adjacent payroll connector and document management touchpoints.
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HSBC France ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SBS (ex-Sopra Banking Software) | Legacy | Sopra SAB AT | Core Banking | ERP Services and Operations | Move Solutions Italy | 2016 | 2018 |
In 2016, HSBC France implemented Sopra SAB AT from SBS, formerly Sopra Banking Software, under the Core Banking category. Sopra SAB AT was selected for deployment across approximately 320 points of sale to support both retail and corporate banking operations in France.
The implementation modernised core processes in France, explicitly addressing accounts, payments and lending. The deployment configured vendor-aligned modules for customer management, deposits, lending and payment processing, aligning core banking workflows for account servicing and credit operations.
Capgemini assisted the implementation program while Move Solutions Italy led data migration activities, creating a clear division of responsibility between implementation advisory and migration execution. The project integrated branch front-end channels with the central core services delivered by Sopra SAB AT to provide unified account and transaction processing across points of sale.
Operational scope covered retail and corporate banking departments across France, with program governance organised around a central rollout and module configuration governance to standardise account, payment and lending workflows. The initiative was positioned as a national core platform implementation for HSBC France using Sopra SAB AT and implemented with third party support from Capgemini and Move Solutions Italy.
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HSBC France AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 HSBC France deployed LivePerson Conversational Cloud on its public website. HSBC France implemented LivePerson Conversational Cloud as a Chatbots and Conversational AI solution to support web-based customer engagement and online customer service for its French retail and corporate audiences.
The LivePerson Conversational Cloud implementation centers on an embedded web chat widget, conversational AI and natural language understanding, automated bot workflows, and live agent escalation and routing. Configuration included conversation management and real-time analytics capabilities within the LivePerson platform, providing intent handling, session persistence, and an agent console for supervised handoffs.
Operational coverage is focused on the corporate website channel, where the LivePerson Conversational Cloud handles front-line inquiries and hands off to human agents when required. Governance is oriented around conversation monitoring, bot script tuning, and analytics-driven tuning of conversational flows, with operational roles managing the platform, conversation logs, and ongoing intent refinement.
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HSBC France Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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HSBC France Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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HSBC France CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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HSBC France ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2009 | 2009 |
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HSBC France Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2019 | 2019 |
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Portfolio and Investment Risk Management | Investment Management |
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2019 | 2020 |
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Trading Platform | Investment Management |
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2015 | 2015 |
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HSBC France IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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HSBC France CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at HSBC France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by HSBC France Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HSBC France IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HSBC France digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD HSBC France Technographics
HSBC France is a Banking and Financial Services organization based in France,
with around 11700 employees and annual revenues of $7.00 billion.
HSBC France operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Sopra SAB AT and LivePerson Conversational Cloud,
covering areas like Core HR, Core Banking and Chatbots and Conversational AI.
HSBC France has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, SBS (ex-Sopra Banking Software) and LivePerson.
HSBC France recently adopted applications including
Cisco Webex Meetings in 2020, Fortra Agari Phishing Defense in 2020 and SAP SuccessFactors Employee Central in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HSBC France’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HSBC France’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HSBC France technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.