ICICI Lombard
ICICI Lombard House 414, P Balu Marg Near Siddhi Vinayak Temple, Prabhadevi,
Mumbai, 400025,
India
Mumbai, 400025,
India
91 1800 2666
Insurance
ICICI Lombard Technographics
ICICI Lombard Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ICICI Lombard and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15008 ICICI Lombard employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICICI Lombard has purchased the following applications: Artivatic Aspire for Benefits Administration in 2021, TCS BaNCS for Insurance Claims Management System for Insurance Claims Management in 2025, Artivatic SecondQuote Engine for Computer Vision in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICICI Lombard is running and its propensity to invest more and deepen its relationship with Artivatic , Tata Consultancy Services , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICICI Lombard revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICICI Lombard intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ICICI Lombard Tech Stack and Enterprise Applications
ICICI Lombard HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Artivatic | Legacy | Artivatic Aspire | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, ICICI Lombard General Insurance Company reportedly engaged Artivatic Aspire to support insurance operations / benefits administration in India, an inference drawn from vendor materials and press timelines rather than a public case study. The timing is an estimate based on Artivatic client lists and industry press, and the use of Artivatic Aspire is indicated rather than formally documented by the insurer. This narrative treats the 2021 date as the implementation year associated with the inferred deployment.
The deployment focused on Artivatic Aspire capabilities for AI driven underwriting, claims automation and benefits placement, using Artivatic Aspire APIs to embed decisioning and workflow automation into insurer processes. Typical functional modules applied included automated risk scoring and underwriting decision logic, rule based and machine learning inference for claims triage, and benefits placement orchestration, with an API first integration model to surface those services into existing operational workflows. Artivatic Aspire is described in vendor materials as providing these programmatic interfaces and model hosting to support insurer consumption.
Integrations were executed as API level connections into insurance operations and benefits administration workflows, aligning Artivatic Aspire outputs with underwriting and claims processing teams in India. The rollout is reported through vendor B2B listings and likely followed a phased API adoption pattern to manage governance and process alignment across operations and claims functions. Reportedly the engagement aimed to improve insurer operations, with the source characterization originating from Artivatic marketing and press references rather than an independent ICICI Lombard case study.
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ICICI Lombard ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tata Consultancy Services | Legacy | TCS BaNCS for Insurance Claims Management System | Insurance Claims Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, ICICI Lombard implemented TCS BaNCS for Insurance Claims Management System as part of Project Orion, its enterprise transformation program built on Tata Consultancy Services technology. The implementation was delivered through the Artemis core platform, which is built on the TCS BaNCS suite and designed to unify policy administration, reinsurance and claims servicing into a single operational backbone.
TCS BaNCS for Insurance Claims Management System was configured to support core claims workflows including digital intake, triage and adjudication, settlement orchestration and claims analytics, reflecting standard Insurance Claims Management capabilities. Configuration emphasized modular claims processing, rule-based decisioning and workflow orchestration to align claims operations with ICICI Lombard’s underwriting and policy administration constructs.
Orion complemented the claims implementation with AI-led components such as AI Reader for RFQ and past policy interpretation, AI Assist to support surveyors with automated damage identification and repair suggestions, and YUVAA, a WhatsApp-based virtual assistant to empower employees and customers, indicating integration across claims operations, surveyor workflows and customer engagement channels. During FY2026, the rollout extended to major product lines including Retail Health indemnity including Elevate, Group Health and Liability, bringing claims and policy functions for those lines onto the Artemis platform.
Governance was exercised through Project Orion program management, with Artemis positioned as the enterprise core to simplify the technology landscape and standardize processes across claims, reinsurance and policy administration. ICICI Lombard reports enhanced reliability, responsiveness and operational efficiency and states that AI-led solutions are already improving turnaround times and enhancing decision-making, outcomes aligned with the Insurance Claims Management implementation.
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Insurance Policy Administration | ERP Services and Operations |
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2025 | 2025 |
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ICICI Lombard AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Artivatic | Legacy | Artivatic SecondQuote Engine | Computer Vision | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ICICI Lombard General Insurance Company engaged Artivatic to provision the Artivatic SecondQuote Engine, a computer vision quote and inspection application. Apps Category:
The implementation concentrated on computer vision inspection and automated quote generation capabilities, configured to analyze vehicle images, surface damage attributes, and produce structured quote outputs and decisioning signals for underwriting and claims teams. The Artivatic SecondQuote Engine was configured to feed inspection outputs into ICICI Lombard claim intake and sales quotation workflows, enabling automated inspection capture, attribute extraction, and quote generation as part of motor insurance operations.
Deployment scope covered motor insurance sales and claims operations in India, integrated with insurer underwriting and claims operational workflows and field inspection processes. Governance activity included business rule configuration, validation of vision model outputs against insurer criteria, and operational training for inspection and claims staff prior to broader roll out. Use of the Artivatic SecondQuote Engine is inferred from Artivatic public client listings and the vendor motor inspection and quote product portfolio, the vendor does not explicitly name the module in public press coverage.
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ICICI Lombard Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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ICICI Lombard Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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ICICI Lombard CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ICICI Lombard ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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ICICI Lombard IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ICICI Lombard
| First Name | Last Name | Title | Function | Department | Phone | |
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Operations Manager | Manager | Finance | |
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Head Of Technology | Director | IT | |
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AVP Technology | VP | IT | |
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Regional Operations Manager | Manager | Finance | |
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VP - Actuarial | VP | Risk | |
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Appointed Actuary and Chief Actuarial Officer | CXO | Risk | |
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Claims Manager | Manager | Risk | |
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Chief - Technology and Health (Underwriting and Claims) | CXO | IT | |
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Apps Being Evaluated by ICICI Lombard Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ICICI Lombard IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ICICI Lombard digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ICICI Lombard Technographics
ICICI Lombard is a Insurance organization based in India,
with around 15008 employees and annual revenues of $3.20 billion.
ICICI Lombard operates a diverse technology stack with applications such as
Artivatic Aspire, TCS BaNCS for Insurance Claims Management System and Artivatic SecondQuote Engine,
covering areas like Benefits Administration, Insurance Claims Management and Computer Vision.
ICICI Lombard has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Artivatic and Tata Consultancy Services.
ICICI Lombard recently adopted applications including
TCS BaNCS for Insurance Claims Management System in 2025, TCS BaNCS for Insurance Policy Management System in 2025 and Artivatic Aspire in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ICICI Lombard’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ICICI Lombard’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ICICI Lombard technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.