Mumbai, 400025,
India
ICICI Lombard General Insurance Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ICICI Lombard General Insurance Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12865 ICICI Lombard General Insurance Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ICICI Lombard General Insurance Company has purchased the following applications: Artivatic Aspire for Benefits Administration in 2021, Artivatic SecondQuote Engine for Computer Vision in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ICICI Lombard General Insurance Company is running and its propensity to invest more and deepen its relationship with Artivatic , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ICICI Lombard General Insurance Company revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ICICI Lombard General Insurance Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Artivatic | Legacy | Artivatic Aspire | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021, ICICI Lombard General Insurance Company reportedly engaged Artivatic Aspire to support insurance operations / benefits administration in India, an inference drawn from vendor materials and press timelines rather than a public case study. The timing is an estimate based on Artivatic client lists and industry press, and the use of Artivatic Aspire is indicated rather than formally documented by the insurer. This narrative treats the 2021 date as the implementation year associated with the inferred deployment.
The deployment focused on Artivatic Aspire capabilities for AI driven underwriting, claims automation and benefits placement, using Artivatic Aspire APIs to embed decisioning and workflow automation into insurer processes. Typical functional modules applied included automated risk scoring and underwriting decision logic, rule based and machine learning inference for claims triage, and benefits placement orchestration, with an API first integration model to surface those services into existing operational workflows. Artivatic Aspire is described in vendor materials as providing these programmatic interfaces and model hosting to support insurer consumption.
Integrations were executed as API level connections into insurance operations and benefits administration workflows, aligning Artivatic Aspire outputs with underwriting and claims processing teams in India. The rollout is reported through vendor B2B listings and likely followed a phased API adoption pattern to manage governance and process alignment across operations and claims functions. Reportedly the engagement aimed to improve insurer operations, with the source characterization originating from Artivatic marketing and press references rather than an independent ICICI Lombard case study.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Artivatic | Legacy | Artivatic SecondQuote Engine | Computer Vision | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ICICI Lombard General Insurance Company engaged Artivatic to provision the Artivatic SecondQuote Engine, a computer vision quote and inspection application. Apps Category:
The implementation concentrated on computer vision inspection and automated quote generation capabilities, configured to analyze vehicle images, surface damage attributes, and produce structured quote outputs and decisioning signals for underwriting and claims teams. The Artivatic SecondQuote Engine was configured to feed inspection outputs into ICICI Lombard claim intake and sales quotation workflows, enabling automated inspection capture, attribute extraction, and quote generation as part of motor insurance operations.
Deployment scope covered motor insurance sales and claims operations in India, integrated with insurer underwriting and claims operational workflows and field inspection processes. Governance activity included business rule configuration, validation of vision model outputs against insurer criteria, and operational training for inspection and claims staff prior to broader roll out. Use of the Artivatic SecondQuote Engine is inferred from Artivatic public client listings and the vendor motor inspection and quote product portfolio, the vendor does not explicitly name the module in public press coverage.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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