List of TCS BaNCS for Insurance Claims Management System Customers
Tata Consultancy Services (TCS)
TCS House Raveline Street Corner of Hazarimal Somani Marg Near Sterling Cinema,
Mumbai, 400 001,
India
Mumbai, 400 001,
India
91 22 6778 9999
Professional Services
607979
$28.9B
Since 2010, our global team of researchers has been studying TCS BaNCS for Insurance Claims Management System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TCS BaNCS for Insurance Claims Management System for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TCS BaNCS for Insurance Claims Management System for Insurance Claims Management include: The New India Assurance Company, a India based Insurance organisation with 10405 employees and revenues of $4.93 billion, ICICI Lombard, a India based Insurance organisation with 15008 employees and revenues of $3.20 billion, SBI General Insurance, a India based Insurance organisation with 9276 employees and revenues of $1.86 billion, Cholamandalam MS General Insurance Company, a India based Insurance organisation with 5500 employees and revenues of $1.50 billion, xBahrain Kuwait Insurance Company, a Bahrain based Insurance organisation with 200 employees and revenues of $310.0 million and many others.
Contact us if you need a completed and verified list of companies using TCS BaNCS for Insurance Claims Management System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cholamandalam MS General Insurance Company | Insurance | 5500 | $1.5B | India | Tata Consultancy Services | TCS BaNCS for Insurance Claims Management System | Insurance Claims Management | 2023 | n/a |
In 2023, Cholamandalam MS General Insurance Company deployed TCS BaNCS for Insurance Claims Management System. The rollout focused on the Private Car line of business and upgraded the core policy administration system with Motor Private Car agile configuration capabilities to accelerate new product introductions and shorten time to market.
TCS BaNCS for Insurance Claims Management System was configured to provide end to end claims processing workflows, policy administration linkage, and agile product configuration. The implementation leverages out of the box microservice based APIs to enable real time integration with channel partners, and it is delivered on a cloud native architecture to support improved performance and access to scalability options.
Operational integration ties the platform to seven OEMs and more than 70 subsystems across the insurer ecosystem, establishing the deployment as the central system of record for transaction history. Operational telemetry indicates the TCS BaNCS footprint includes 71K plus policies issued and over 3 Lakh claims processed in BaNCS to date, and Private Car LOBs went live on the Contemporary Core PAS Platform from Q2 FY.
The implementation was delivered by Tata Consultancy Services and emphasizes configuration driven governance to support faster product rollouts, centralized transaction auditability, and real time partner orchestration. Cloud native deployment combined with microservice APIs underpins operational scalability and platform level consolidation for Insurance Claims Management.
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ICICI Lombard | Insurance | 15008 | $3.2B | India | Tata Consultancy Services | TCS BaNCS for Insurance Claims Management System | Insurance Claims Management | 2025 | n/a |
In 2025, ICICI Lombard implemented TCS BaNCS for Insurance Claims Management System as part of Project Orion, its enterprise transformation program built on Tata Consultancy Services technology. The implementation was delivered through the Artemis core platform, which is built on the TCS BaNCS suite and designed to unify policy administration, reinsurance and claims servicing into a single operational backbone.
TCS BaNCS for Insurance Claims Management System was configured to support core claims workflows including digital intake, triage and adjudication, settlement orchestration and claims analytics, reflecting standard Insurance Claims Management capabilities. Configuration emphasized modular claims processing, rule-based decisioning and workflow orchestration to align claims operations with ICICI Lombard’s underwriting and policy administration constructs.
Orion complemented the claims implementation with AI-led components such as AI Reader for RFQ and past policy interpretation, AI Assist to support surveyors with automated damage identification and repair suggestions, and YUVAA, a WhatsApp-based virtual assistant to empower employees and customers, indicating integration across claims operations, surveyor workflows and customer engagement channels. During FY2026, the rollout extended to major product lines including Retail Health indemnity including Elevate, Group Health and Liability, bringing claims and policy functions for those lines onto the Artemis platform.
Governance was exercised through Project Orion program management, with Artemis positioned as the enterprise core to simplify the technology landscape and standardize processes across claims, reinsurance and policy administration. ICICI Lombard reports enhanced reliability, responsiveness and operational efficiency and states that AI-led solutions are already improving turnaround times and enhancing decision-making, outcomes aligned with the Insurance Claims Management implementation.
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SBI General Insurance | Insurance | 9276 | $1.9B | India | Tata Consultancy Services | TCS BaNCS for Insurance Claims Management System | Insurance Claims Management | 2024 | n/a |
In 2024, SBI General Insurance implemented TCS BaNCS for Insurance Claims Management System as a core element of a broader program to strengthen core platforms, accelerate digital adoption, and simplify experiences for customers and employees. The deployment of TCS BaNCS for Insurance Claims Management System was delivered by Tata Consultancy Services and was positioned alongside other platform investments made during the year to drive innovation and operational efficiency across the company.
The implementation focused on standard Insurance Claims Management workflows, with configurations for claims intake and triage, adjudication and settlement orchestration, and configurable workflow rules to support exceptions and non-straight-through processing. The environment was built to support claims document capture and automated evidence ingestion, case assignment and escalation, and integration-ready data models for policy and customer reference, consistent with claims systems in this category.
Operationally the claims system sits in the same enterprise technology stack as the newly completed TCS BaNCS policy administration rollout that services a majority of Retail Health and Motor policies, and it was delivered in the same program timeframe as the SIMBA distribution portal and website and mobile application revamp. The SIMBA portal was called out in the program as the channel-agnostic distribution layer that integrates with CIS, CKYC, real-time Vahan validation, and automated IIB verification, and it supports partner distribution workflows used by over 25,000 users.
Governance and rollout followed a phased approach with the first phase of core platform work completed during the year, aligning claims workflows with centralized process controls and customer service intake channels. TCS BaNCS for Insurance Claims Management System is explicitly expected to deliver enhanced operational efficiencies and to streamline claims handling as part of SBI General Insurance's broader effort to simplify employee and customer experiences.
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The New India Assurance Company | Insurance | 10405 | $4.9B | India | Tata Consultancy Services | TCS BaNCS for Insurance Claims Management System | Insurance Claims Management | 2014 | Tata Consultancy Services (TCS) |
In 2014 The New India Assurance Company implemented TCS BaNCS for Insurance Claims Management System to address core underwriting, co-insurance and claims workflows, deploying the application as an enterprise claims platform classified under Insurance Claims Management. The TCS BaNCS for Insurance Claims Management System was used alongside CWISS product configurations to deliver underwriting, claims and policy module functionality across the insurer’s business functions.
Implementation work focused on modular functional changes and operational automation, delivered as change requests and feature enhancements. Development activity included UI development, web services implementation, database code changes, PL SQL batch scripts for scheduled report generation, and data extraction to flat files using cursors and the UTL_FILE package, supporting standard claims processing, adjudication, and reporting workflows.
Integrations emphasized service oriented connectivity and internal data exchange, the claims modules were exposed to the corporate web portal through web services and coordinated with internal interfacing teams to define and validate data structures and data values. Tata Consultancy Services (TCS) acted as the system integrator and vendor, providing the TCS BaNCS product and implementation services for the Insurance Claims Management deployment.
Governance and quality control were structured around developer unit testing and coordinated QA, including creation and execution of unit test cases, participation in daily QA triage calls, defect resolution with testing teams, and regular tracking in HP Quality Centre. Change control was managed through documented change requests and iterative releases aligned to functional requirements for underwriting, claims and policy modules.
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xBahrain Kuwait Insurance Company | Insurance | 200 | $310M | Bahrain | Tata Consultancy Services | TCS BaNCS for Insurance Claims Management System | Insurance Claims Management | 2021 | n/a |
In 2021, Bahrain Kuwait Insurance Company implemented TCS BaNCS for Insurance Claims Management System as its Insurance Claims Management platform, engaging Tata Consultancy Services to deploy the vendor’s core insurance product. The agreement covered Bahrain Kuwait Insurance Company B.S.C and its subsidiary Takaful International Company B.S.C, reflecting a joint initiative to adopt automated insurance technology across both organizations.
The implementation focused on claims lifecycle management capabilities typical of Insurance Claims Management solutions, including electronic claims intake, rules-driven adjudication, configurable business rules, document management, reserve tracking, and payments orchestration. TCS BaNCS for Insurance Claims Management System was configured to standardize claim workflows and introduce automation for routine adjudication tasks, while preserving configurable policy for complex decisioning.
Deployment scope extended across operational claims teams in Bahrain and Kuwait, with the program designed to interface with core policy and billing functions and with finance processes for reserves and disbursements. The project architecture emphasized a centralized claims processing hub to unify intake, adjudication, and payment orchestration, enabling consistent case routing and audit trails across the parent company and the Takaful subsidiary.
Governance changes accompanied the technical rollout, instituting centralized claims governance, standardized operating procedures, and phased user acceptance and training cycles to align handling rules across entities. The companies positioned the TCS BaNCS for Insurance Claims Management System deployment as a qualitative leap in design and innovation, noting that advanced operational aspects of insurance processes were explicitly considered in the implementation.
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Buyer Intent: Companies Evaluating TCS BaNCS for Insurance Claims Management System
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FAQ - APPS RUN THE WORLD TCS BaNCS for Insurance Claims Management System Coverage
TCS BaNCS for Insurance Claims Management System is a Insurance Claims Management solution from Tata Consultancy Services.
Companies worldwide use TCS BaNCS for Insurance Claims Management System, from small firms to large enterprises across 21+ industries.
Organizations such as The New India Assurance Company, ICICI Lombard, SBI General Insurance, Cholamandalam MS General Insurance Company and xBahrain Kuwait Insurance Company are recorded users of
TCS BaNCS for Insurance Claims Management System for Insurance Claims Management.
Companies using TCS BaNCS for Insurance Claims Management System are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using TCS BaNCS for Insurance Claims Management System are most concentrated in India and Bahrain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of TCS BaNCS for Insurance Claims Management System across Americas, EMEA, and APAC.
Companies using TCS BaNCS for Insurance Claims Management System range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 40%.
Customers of TCS BaNCS for Insurance Claims Management System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified TCS BaNCS for Insurance Claims Management System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Claims Management.