ING Belgium
ING Belgium Technographics
ING Belgium Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ING Belgium and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 ING Belgium employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ING Belgium has purchased the following applications: ServiceNow HR for HR Service Delivery in 2018, Guidewire Canvas for Insurance Claims Management in 2013, Conjointly Survey Tool for Survey and Questionnaire in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ING Belgium is running and its propensity to invest more and deepen its relationship with ServiceNow , Guidewire , Conjointly or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ING Belgium revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING Belgium intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ING Belgium Tech Stack and Enterprise Applications
ING Belgium HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow HR | HR Service Delivery | HCM | Plat4mation | 2018 | 2019 |
In 2018, ING Belgium implemented ServiceNow HR in the HR Service Delivery category to build a digital and highly personalized HR foundation aligned with its Think Forward strategy. The deployment targeted ING Belgium's HR organization and approximately 5,500 employees in Belgium, with the objective of establishing an HR Contact Center as a single point of contact for the majority of employee and manager HR inquiries.
The implementation centered on a case management configuration of ServiceNow HR, delivering centralized intake, ticket lifecycle orchestration, assignment routing to HR specialists, and a populated knowledge database for self-service. ServiceNow HR was also configured as a personalized interaction hub to send tailored communications to employees and to surface integrated knowledge articles alongside case records.
Operational coverage focused on HR service delivery across ING Belgium, consolidating employee and manager touchpoints into the HR Contact Center and enabling HR colleagues to manage all HR-related questions within ServiceNow HR. The platform was instrumented to provide management information and channel monitoring, enabling HR to continuously monitor and improve channels and service workflows.
Plat4mation served as the implementation partner and configured the ServiceNow HR case management, personalized interaction hub, and knowledge management capabilities for ING Belgium. The rollout emphasized process standardization, streamlined routing and visibility for HR leadership, and governance of HR service operations to support a more direct connection between employees, managers and HR.
|
ING Belgium ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire Canvas | Insurance Claims Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, ING Belgium implemented Guidewire Canvas in its Insurance Claims Management environment to standardize claims processing across Life and Non-Life operations. The Guidewire Canvas deployment was positioned within a firmwide transformation program led by Change & IT, and it was delivered alongside Salesforce CRM and customer portals to align claims workflows with front‑office servicing.
The implementation focused on core Insurance Claims Management capabilities including digital claims intake, lifecycle orchestration, configurable adjudication workflows, and case management with a Canvas user interface layer for claims handlers. Configuration emphasized business rules and automated routing to support consistent claims decisioning and to reduce manual handoffs across adjacent teams.
Integrations explicitly included Salesforce CRM and customer portal workflows, enabling claim data exchange between customer service channels and claims processing. Operational coverage spanned Customer Services and Operations within ING Insurance Belgium, with the solution used across the Life and Non‑Life insurance units to unify claim handling and customer touchpoints.
Governance was governed by an enterprise transformation program with a change budget of approximately 70 million euros over four years, and the implementation was executed under executive oversight that held annual cost responsibility of 30 to 35 million euros. Leadership maintained an organization of roughly 250 FTE across 23 teams, and the broader program that included Guidewire Canvas reported staff and cost reductions of more than 20 percent over three years, together with improvements in customer satisfaction and NPS.
|
ING Belgium Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conjointly | Legacy | Conjointly Survey Tool | Survey and Questionnaire | Collaboration | n/a | 2024 | 2024 |
In 2024, ING Belgium implemented Conjointly Survey Tool as part of its Survey and Questionnaire tooling to support user research across its Private Individuals domains such as Daily Banking, Investments, Insurance, Loans and Mortgages. The deployment targets UX research, product, content design, and IT teams, centralizing structured survey instruments to inform prototypes, usability tests, and research plans. Conjointly Survey Tool is used to capture participant feedback tied to product and service journeys across Belgium operations.
Configuration focused on survey design, participant management workflows, response collection, and basic results analysis consistent with Survey and Questionnaire capabilities. The implementation is used alongside Figma for wireframes and prototypes, Maze for usability metrics, and Condens for synthesis and the ING Research Repository, enabling survey outputs to be incorporated into insights reports and research plans. Accessibility requirements were applied to survey copy and flows, reflecting ING’s WCAG commitments and verbal identity guidelines for UX content.
Operationally, the Conjointly Survey Tool is integrated into ING’s research stack and leverages the bank’s Azure platform for platform services and environment hosting. Primary coordination sits with Brussels based product and UX teams while outputs feed cross functional stakeholders including product managers, content designers, and IT for data access and participant logistics. The tool supports both moderated and unmoderated testing workflows and is used to recruit and manage participants for structured research activities.
Governance and rollout emphasized agile multidisciplinary processes with scoped deliverables, weekly check ins, and documented research plans and handover artefacts such as flows, prototypes, and insights reports. Moderation protocols, participant recruitment workflows, and content governance were established to ensure consistent research practice and alignment with ING’s UX and accessibility standards. Conjointly Survey Tool therefore functions as a core Survey and Questionnaire component within ING Belgium’s evidence driven product development lifecycle.
|
ING Belgium Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
ING Belgium CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Analytics | CRM |
|
2022 | 2023 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
ING Belgium ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
ING Belgium Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Asset and Wealth Management | Investment Management |
|
2015 | 2016 |
|
ING Belgium TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2015 | 2016 |
|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
ING Belgium PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2018 | 2018 |
|
ING Belgium IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at ING Belgium
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Data Officer | Manager | IT | |
|
|
|
Head of IT Strategy Implementation | Director | IT | |
|
|
|
IT Director Analytics | Director | IT | |
|
|
|
Team Manager Finance Data & Systems Management | Manager | IT | |
|
|
|
AML Compliance Officer | Director | Legal | |
|
|
|
Associate Compliance Officer - AML & KYC - MLRO-team | Director | Legal | |
|
|
|
CIO | CXO | Finance | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Head of Group Treasury Belgium & Luxembourg | Director | Finance | |
|
|
|
Advisory Controller, Group Treasury & Financial Markets | Director | Treasury | |
|
|
|
Salesforce Administrator / Developer | Manager | Marketing | |
|
Apps Being Evaluated by ING Belgium Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ING Belgium IT executives and key decision makers. This section highlights ING Belgium's latest recorded technology evaluations, including ThreatModeler for Threat Modeling on 2024-07-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ING Belgium digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-02 | ING Belgium | Evaluated | ThreatModeler | ThreatModeler | Threat Modeling | CyberSecurity |
FAQ - APPS RUN THE WORLD ING Belgium Technographics
ING Belgium is a Insurance organization based in Belgium,
with around 5500 employees and annual revenues of $1.80 billion.
ING Belgium operates a diverse technology stack with applications such as
ServiceNow HR, Guidewire Canvas and Conjointly Survey Tool,
covering areas like HR Service Delivery, Insurance Claims Management and Survey and Questionnaire.
ING Belgium has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, Guidewire and Conjointly.
ING Belgium recently adopted applications including
Conjointly Survey Tool in 2024, SAS Customer Analytics for Banking in 2022 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ING Belgium’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ING Belgium’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ING Belgium technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.