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ING Belgium
Location
Avenue Marnixlaan 24,
Brussels, 1000,
Belgium
Website
https://www.ing.be/
Phone
32 2 464 60 02
Artw industry
Insurance
Employee
Revenue

ING Belgium Technographics

ING Belgium Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by ING Belgium and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 ING Belgium employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that ING Belgium has purchased the following applications: ServiceNow HR for HR Service Delivery in 2018, Guidewire Canvas for Insurance Claims Management in 2013, Conjointly Survey Tool for Survey and Questionnaire in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems ING Belgium is running and its propensity to invest more and deepen its relationship with ServiceNow , Guidewire , Conjointly or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing ING Belgium revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ING Belgium intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

ING Belgium Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow HR HR Service Delivery HCM Plat4mation 2018 2019
In 2018, ING Belgium implemented ServiceNow HR in the HR Service Delivery category to build a digital and highly personalized HR foundation aligned with its Think Forward strategy. The deployment targeted ING Belgium's HR organization and approximately 5,500 employees in Belgium, with the objective of establishing an HR Contact Center as a single point of contact for the majority of employee and manager HR inquiries. The implementation centered on a case management configuration of ServiceNow HR, delivering centralized intake, ticket lifecycle orchestration, assignment routing to HR specialists, and a populated knowledge database for self-service. ServiceNow HR was also configured as a personalized interaction hub to send tailored communications to employees and to surface integrated knowledge articles alongside case records. Operational coverage focused on HR service delivery across ING Belgium, consolidating employee and manager touchpoints into the HR Contact Center and enabling HR colleagues to manage all HR-related questions within ServiceNow HR. The platform was instrumented to provide management information and channel monitoring, enabling HR to continuously monitor and improve channels and service workflows. Plat4mation served as the implementation partner and configured the ServiceNow HR case management, personalized interaction hub, and knowledge management capabilities for ING Belgium. The rollout emphasized process standardization, streamlined routing and visibility for HR leadership, and governance of HR service operations to support a more direct connection between employees, managers and HR.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Guidewire Legacy Guidewire Canvas Insurance Claims Management ERP Services and Operations n/a 2013 2013
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Conjointly Legacy Conjointly Survey Tool Survey and Questionnaire Collaboration n/a 2024 2024
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
Digital Signing Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2017 2017
Customer Analytics CRM 2022 2023
Customer Experience CRM 2018 2018
Marketing Automation CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2020 2020
Investment Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Asset and Wealth Management Investment Management 2015 2016
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AML, Fraud and Compliance TRM 2015 2016
Treasury Management TRM 2015 2015
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
API Management PaaS 2017 2017
Test Automation Platform PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2019 2019
IT Decision Makers and Key Stakeholders at ING Belgium
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by ING Belgium Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD ING Belgium Technographics

ING Belgium is a Insurance organization based in Belgium, with around 5500 employees and annual revenues of $1.80 billion.

ING Belgium operates a diverse technology stack with applications such as ServiceNow HR, Guidewire Canvas and Conjointly Survey Tool, covering areas like HR Service Delivery, Insurance Claims Management and Survey and Questionnaire.

ING Belgium has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ServiceNow, Guidewire and Conjointly.

ING Belgium recently adopted applications including Conjointly Survey Tool in 2024, SAS Customer Analytics for Banking in 2022 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of ING Belgium’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates ING Belgium’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete ING Belgium technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.