Plat4mation
Arthur van Schendelstraat 650,
Utrecht, 3511 MJ,
Netherlands
Utrecht, 3511 MJ,
Netherlands
31 30 760 26 70
Professional Services
Plat4mation
List of Software Implementations where Plat4mation is Reseller or System Integrator
Plat4mation, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Plat4mation collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Plat4mation is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Plat4mation | ServiceNow | ServiceNow HR | HR Service Delivery | HCM |
| Plat4mation | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | TRM |
| Plat4mation | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Plat4mation | ServiceNow | ServiceNow App Engine | Apps Development | PaaS |
| Plat4mation | ServiceNow | ServiceNow Customer Service Management | Customer Support | CRM |
List of Software Implementations where Plat4mation is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Acerta | Professional Services | 1377 | $350M | Belgium | ServiceNow | ServiceNow Customer Service Management | Customer Support | 2020 |
In 2020, Acerta engaged Plat4mation to implement ServiceNow Customer Service Management. The deployment targeted the Starters & Self-Employed department within Acerta, a Belgian HR and self-employment services provider, with a primary focus on Customer Support workflows for onboarding and handling ongoing client inquiries.
The ServiceNow Customer Service Management instance was configured to centralize customer case handling, knowledge management, automated routing and SLA orchestration, and a customer self-service portal to streamline support lifecycles. Configuration emphasized case lifecycle automation and workflow orchestration consistent with Customer Support functional terminology, while preserving an extensible platform for subsequent release cycles.
Governance followed a co-creation program model led by Plat4mation and Acerta stakeholders, using an iterative MVP approach to accelerate time to value. The MVP went live at the end of October 2021, the program met its MVP deadline within budget and on time, end-users reported strong enthusiasm, and Acerta planned additional joint releases to extend the ServiceNow Customer Service Management coverage across related support processes.
|
 |
Barco | Manufacturing | 3141 | $853M | Belgium | ServiceNow | ServiceNow App Engine | Apps Development | 2023 |
In 2023, Barco implemented ServiceNow App Engine as part of an Apps Development initiative to extend its ServiceNow ITSM capabilities. The program was led by the ServiceNow ITSM Platform Owner and focused on enabling rapid application delivery for IT service and operations workflows.
The implementation emphasized Apps Development functionality within ServiceNow App Engine, using low code application builders, workflow orchestration, form and schema configuration, and built-in automation to create custom service applications. Configuration centered on reusable application scopes and platform-native business rules to standardize how new apps are authored and deployed.
Operational integration remained inside the ServiceNow ecosystem, with the ServiceNow ITSM Platform Owner coordinating application lifecycle and environment segregation across development, test, and production instances. Plat4mation acted as the implementation partner, delivering technical configuration, scoped application packaging, and support for platform extensions.
Governance was formalized through platform ownership and application lifecycle controls, including defined approval gates, release and environment controls, and catalog-driven provisioning to ensure consistency across IT service teams. The narrative reflects Barco ServiceNow App Engine Apps Development activity focused on enabling IT service management and related business functions without asserting specific measurable outcomes.
|
|
|
Barco | Manufacturing | 3141 | $853M | Belgium | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 |
In 2023, Barco implemented ServiceNow ITSM as its centralized IT Service Management platform, engaging Plat4mation as the SI to support deployment and knowledge transfer. The implementation established ServiceNow ITSM as the vendor platform for incident, problem, change and request fulfillment workflows across the IT organization.
ServiceNow ITSM was configured to include a CMDB, service catalog, knowledge management and a self-service service portal, with workflow automation and orchestration of standard ITSM processes. Configuration emphasized role-based request routing, approval workflows and out-of-the-box reporting to support service desk and IT operations use cases.
Deployment followed a cloud-hosted ServiceNow architecture, provisioned as the enterprise IT Service Management instance for Barco, with integrations scoped to internal IT tooling where required during implementation. The deployment scope focused on IT operations and the service desk as primary business functions consuming ServiceNow ITSM, aligned to enterprise incident and change lifecycle management.
Barco established a ServiceNow ITSM Platform Owner role to provide ongoing governance, configuration control and release management, with Plat4mation providing implementation services and platform handover. Governance processes emphasized configuration governance, change control for forms and workflows and a centralized ownership model to manage the ServiceNow ITSM instance.
|
|
|
|
Manufacturing | 3141 | $853M | Belgium | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 |
|
|
|
|
Government | 3147 | $763M | Belgium | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | 2023 |
|
|
|
|
Insurance | 5500 | $1.8B | Belgium | ServiceNow | ServiceNow HR | HR Service Delivery | 2018 |
|
Showing 1 to 6 of 6 entries
IT Decision Makers and Key Stakeholders at Plat4mation
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Plat4mation Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Plat4mation software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Plat4mation System Integrator / VAR Profile
Plat4mation is a system integrator and technology consulting firm headquartered in Utrecht, Netherlands, with approximately 450 employees and annual revenues of $47M.
Plat4mation implements and supports enterprise applications across markets such as CRM, PaaS, ITSM, TRM and HCM.
APPS RUN THE WORLD tracks 6 verified Plat4mation software implementations across industries and regions, including: Acerta where Plat4mation implemented ServiceNow Customer Service Management, Barco where Plat4mation implemented ServiceNow App Engine, and Barco where Plat4mation implemented ServiceNow ITSM.
Plat4mation has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Plat4mation partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Plat4mation dataset, verified system implementations, and related deployment insights.