Intrum AB
Sicklastraket Nacka,
Stockholm, 131 54,
Sweden
Stockholm, 131 54,
Sweden
46 8 54 61 02 00
Banking and Financial Services
Intrum AB Technographics
Intrum AB Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Intrum AB and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8505 Intrum AB employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Intrum AB has purchased the following applications: Serrala Payments for Payment Processing in 2015, Workday HCM for Core HR in 2020, Qualco Debt Management for Debt Collection and Recovery in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Intrum AB is running and its propensity to invest more and deepen its relationship with Serrala , Workday , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Intrum AB revenues, which have grown to $1.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Intrum AB intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Intrum AB Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala Payments | Payment Processing | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Intrum AB implemented Serrala Payments. The deployment addressed Payment Processing needs for Intrum AB, a Sweden-headquartered banking and financial services firm with 8,505 employees and consolidated finance operations.
Serrala Payments was configured to centralize payment orchestration, scheduled disbursements, receivable settlements, automated reconciliation, and exception handling. The implementation included configuration of payment rules, format transformation, and stewardship workflows to enforce compliance and reduce manual intervention. The Serrala Payments application was provisioned with role-based access controls and audit trails to support payment approvals and traceability.
Operational scope focused on corporate finance, treasury, accounts receivable, and shared services, consolidating payment execution and reconciliation activities under a single Payment Processing platform. Deployment aligned with finance and treasury process standardization, enabling consistent posting and settlement workflows across business units. Governance was established through policy-driven controls and segregation of duties configured inside the application.
Rollout followed a phased adoption across finance units with configuration governance and change-control procedures to manage payment templates and approval matrices. Training and operational handoffs were oriented to treasury and accounts receivable teams to sustain day-to-day payment operations.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2020 | 2021 |
In 2020, Intrum AB implemented Workday HCM as its Core HR application, establishing Workday HCM as the central system for employee master data and HR recordkeeping. The program included an operational focus on integrating Workday HCM with payroll and time services supporting Intrum Norway, aligning the Core HR platform with outsourced payroll operations.
Workday HCM was configured to serve as the authoritative HR data source while the payroll, travel and time processing stack was delivered by a Zalaris multi-country cloud payroll platform empowered by SAP. Functional capabilities implemented as part of the solution landscape include employee self-service for payroll and HR data, Time and Attendance, Travel and Expense capture, and sick leave follow-up workflows managed through the integrated payroll control tooling.
Integrations centered on a direct linkage between Intrum’s Workday HR solution and the Zalaris payroll platform, with the Zalaris PeopleHub portal and mobile app providing employee self-service and first line support. The operational scope of the integrated deployment covered managed payroll, reimbursement, travel and time services for all Intrum employees in Norway, with Zalaris providing operational first line support and platform hosting for payroll execution.
Project governance was led by Zalaris in close collaboration with Intrum’s HR team, focusing on automating services, streamlining operational processes and implementing a digital payroll service with modern self-service interfaces. Outcomes reported include positive employee response to the new self-service solutions and an established operational model where Workday HCM supplies HR master data while Zalaris delivers payroll, time and travel execution for Intrum Norway.
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Payroll | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualco | Legacy | Qualco Debt Management | Debt Collection and Recovery | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, Intrum AB deployed Qualco Debt Management, a solution in the Debt Collection and Recovery category. The deployment used QUALCO Collections & Recoveries across 24 European countries to standardize collections operations within finance and collections functions at group level.
Implementation focused on core Collections and Recoveries modules of Qualco Debt Management, configured for standardized case management, automated collections workflows, and staged recovery processes. Configurations emphasized consistent customer segmentation, scripted agent workflows, and automated task orchestration to harmonize operational execution across sites.
Operational scope covered finance and collections teams across Europe, with a phased rollout across 24 countries to align regional processes to a single platform. The deployment approach combined centralized configuration management with localized parameterization to address national regulatory and language requirements.
Governance established group level standards and centralized workflow governance, shifting decentralized practices to standardized operating procedures enforced through Qualco Debt Management. The program delivered group level standardisation and targeted expected cost reductions, with the program starting in 2019 and estimated go live across markets in 2020.
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Debt Collection and Recovery | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2019 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Intrum AB
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Intrum AB Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Intrum AB IT executives and key decision makers. This section highlights Intrum AB's latest recorded technology evaluations, including Genesys PureCloud Platform for Call Center, Customer Experience on 2025-05-02 and Coupa Treasury (ex BELLIN tm5) for Treasury Management on 2025-02-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Intrum AB digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Intrum AB Technographics
Intrum AB is a Banking and Financial Services organization based in Sweden,
with around 8505 employees and annual revenues of $1.70 billion.
Intrum AB operates a diverse technology stack with applications such as
Serrala Payments, Workday HCM and Qualco Debt Management,
covering areas like Payment Processing, Core HR and Debt Collection and Recovery.
Intrum AB has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Workday and Qualco.
Intrum AB recently adopted applications including
Microsoft 365 in 2021, DocuSign eSignature in 2021 and Workday HCM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Intrum AB’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Intrum AB’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Intrum AB technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.