La Banque Postale
115 rue de Sevres,
Paris, 75275,
France
Paris, 75275,
France
33 1 892 705 705
Banking and Financial Services
La Banque Postale Technographics
La Banque Postale Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by La Banque Postale and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 32000 La Banque Postale employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that La Banque Postale has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Genesys CCPulse for Workforce Management in 2015, Sopra Cassiopae Immobilier for Real Estate Property Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems La Banque Postale is running and its propensity to invest more and deepen its relationship with SAP , Docaposte , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing La Banque Postale revenues, which have grown to $10.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for La Banque Postale intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
La Banque Postale Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, La Banque Postale implemented SAP ERP ECC 6.0 as its ERP Financial backbone for Accounting and Finance functions within the broader La Poste Group context. SAP ERP ECC 6.0 was positioned to support end to end financial processes for the bank, with explicit focus on the FI family of modules to centralize general ledger, payables, receivables and contract accounting.
The implementation centered on SAP FI modules, specifically FI-GL, FI-AP, FI-AR and FICA, delivering core accounting, invoice to pay, order to cash and contract accounting capabilities. Configuration work emphasized process ownership and maintenance in operational condition, with teams responsible for ensuring consistency of patches and functional developments across the deployed solution.
Operational tooling and lifecycle management were formalized, Solution Manager being preferred for test management and documentation management and HP QualityCenter referenced as an alternative for testing. The environment also relied on standard office productivity tools and an incident management tool to support day to day administration and user support for SAP ERP ECC 6.0 across business departments.
Governance was executed through a Common SAP Competence Center organized into a functional division attached to the DFI of the Services-Mail-Parcels Branch and a technical division attached to the DSI of the Services-Mail-Parcels Branch, tasked with maintaining operational condition and driving evolution projects. Project managers were charged with process management, testing and business acceptance, implementation of developments, maintenance in operational conditions, user training, formalizing business requirements, impact analysis of patches and ensuring timely delivery of quality deliverables.
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys CCPulse | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015 La Banque Postale implemented Genesys CCPulse as part of a Workforce Management deployment, executing a centralized program for contact handling across its retail banking network. The program emphasized definition, management and configuration of inbound telephone call flows and email routing to support operational consistency across sites.
The deployment integrated Genesys components CME, CCpulse, CC Analyzer, OCM and Prosody, together with supporting tools Routing Strategy, MySVI, EasyRecord, Listening Quality and Telemetris. Functional capabilities configured included call routing and queue strategy, IVR scripting via MySVI, call recording with EasyRecord, campaign orchestration and analysis through CC Analyzer and OCM, and quality monitoring and listening workflows to support skills development.
Operational coverage included the flow of telephone calls and emails from the 23 Financial Centers of La Banque Postale and certain subsidiaries, centralizing contact flow configuration and campaign management for those sites. The implementation touched both front-office contact handling and the back-office management of recorded interactions and quality assessment processes.
Program governance combined MOA oversight of the telephone banner and associated tools, project management for developments and deployment of new tools, updates to the documentary base, and controlled introduction of developments and new tools to users. Genesys CCPulse was embedded alongside these governance and rollout activities to align technical configuration, documentation and user adoption within contact center operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sopra Steria | Legacy | Sopra Cassiopae Immobilier | Real Estate Property Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, La Banque Postale deployed Sopra Cassiopae Immobilier from Sopra Steria in a roughly three month hosted implementation that went live in November 2012. The Sopra Cassiopae Immobilier deployment is cataloged under Real Estate Property Management but was configured to support a real-estate finance business, focusing on leasing and lending workflows rather than property management modules.
Initial configuration centered on Cassiopae leasing and lending functionality to originate and service real estate loans and leases, supporting ticket sizes in the €1M to €30M range. Implementation work covered contract lifecycle configuration, payment and amortization schedules, and credit and collateral record management, aligning functional terminology with Real Estate Property Management category capabilities.
Operational rollout targeted La Banque Postale’s real-estate finance operations in France, using a hosted architecture that enabled a compressed three month time to live in November 2012. The deployment was expanded in 2013 to automate accounting interfaces, and the program delivered an early positive ROI according to the source, with governance executed through staged rollout and subsequent integration of accounting processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2014 | 2014 |
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Digital Asset Management | Content Management |
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2013 | 2013 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Call Center | CRM |
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2013 | 2014 |
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Call Center | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2010 | 2010 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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FX and Currency Management | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2006 | 2006 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2003 | 2004 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at La Banque Postale
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by La Banque Postale Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from La Banque Postale IT executives and key decision makers. This section highlights La Banque Postale's latest recorded technology evaluations, including IBM API Connect for API Management on 2025-11-03 and Adobe Experience Manager Forms for Customer Experience on 2025-02-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the La Banque Postale digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD La Banque Postale Technographics
La Banque Postale is a Banking and Financial Services organization based in France,
with around 32000 employees and annual revenues of $10.50 billion.
La Banque Postale operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Genesys CCPulse and Sopra Cassiopae Immobilier,
covering areas like ERP Financial, Workforce Management and Real Estate Property Management.
La Banque Postale has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Genesys and Sopra Steria.
La Banque Postale recently adopted applications including
AB Tasty Instant Analytics in 2025, Slack Connect in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of La Banque Postale’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates La Banque Postale’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete La Banque Postale technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.