Kaprijke, 9971,
Belgium
Lotus Bakeries NV Technographics
Lotus Bakeries NV Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lotus Bakeries NV and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2698 Lotus Bakeries NV employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lotus Bakeries NV has purchased the following applications: Microsoft 365 for Collaboration in 2015, DocuSign eSignature for Digital Signing in 2022, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lotus Bakeries NV is running and its propensity to invest more and deepen its relationship with Microsoft , Docusign , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lotus Bakeries NV revenues, which have grown to $962.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lotus Bakeries NV intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lotus Bakeries NV Tech Stack and Enterprise Applications
Lotus Bakeries NV Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Lotus Bakeries NV implemented Microsoft 365. The Microsoft 365 deployment serves as the company Collaboration platform and is surfaced on the Lotus Bakeries corporate website, indicating use of the Microsoft 365 tenancy in public facing site contexts.
Microsoft 365 at Lotus Bakeries is configured to deliver core Collaboration capabilities, including Exchange Online for email, SharePoint Online for document management and intranet, OneDrive for user storage, Microsoft Teams for real time collaboration, and the Office productivity suite for content creation. The deployment reflects a cloud hosted Microsoft 365 architecture with tenant level administration and Azure Active Directory identities providing access control and policy enforcement. Governance is implemented through Microsoft 365 administrative roles and standard Collaboration workflows for content publishing and employee collaboration across Lotus Bakeries NV operations in Belgium.
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Lotus Bakeries NV Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docusign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
In 2022, Lotus Bakeries NV deployed DocuSign eSignature as a Digital Signing solution on its public website to capture electronic signatures for web-based agreements and consent flows. The implementation embeds DocuSign eSignature functionality into customer-facing pages, using standard e-signature workflows, authentication controls, and an auditable signature trail to record signer identity and transaction events.
Implementation focuses on document signing capture and signature lifecycle management, leveraging DocuSign eSignature capabilities such as envelope management, audit logging, and configurable recipient routing to support legal and customer engagement functions on the website. Operational governance centers on web-based signing workflows with access control configuration and signed document retention at the application layer to centralize signature evidence and support compliance-oriented process requirements.
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Lotus Bakeries NV CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Lotus Bakeries NV implemented Zendesk Service as its Customer Support solution. The implementation is exposed on Lotus Bakeries' public website where Zendesk Service captures consumer inquiries through a web support interface and routes them into the Zendesk ticketing pipeline. This deployment centers on web-based customer service workflows and online case intake.
Configuration likely includes a web support widget, ticket creation and assignment rules, and knowledge management components consistent with Customer Support deployments. Operational coverage focuses on the customer service function and the website channel, with standard support capabilities such as status tracking, ticket queues, and agent workflows used to manage incoming requests. Governance and process changes are expected to align around centralized ticket handling, case triage, and escalation workflows.
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Customer Support | CRM |
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2021 | 2021 |
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Lotus Bakeries NV ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Lotus Bakeries NV PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Lotus Bakeries NV IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Lotus Bakeries NV
Apps Being Evaluated by Lotus Bakeries NV Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-10-19 | Lotus Bakeries NV | Evaluated | Parsec Automation | Parsec TrakSYS MES Platform | Manufacturing Execution System | ERP Services and Operations |