Marsh
1166 Avenue of the Americas,
New York, 10036, NY,
United States
New York, 10036, NY,
United States
1 212-345-5000
Insurance
Marsh Technographics
Marsh Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Marsh and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90000 Marsh employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Marsh has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2016, NICE IEX Workforce Management for Workforce Management in 2017, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Marsh is running and its propensity to invest more and deepen its relationship with Oracle , Nice Systems , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Marsh revenues, which have grown to $24.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marsh intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Marsh Tech Stack and Enterprise Applications
Marsh ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Marsh implemented Oracle E-Business Suite to govern ERP Financial workflows with a particular focus on employee expense management. The project emphasized Oracle E-Business Suite iExpense capabilities to manage iExpense claims and reports and to provide centralized support for colleagues submitting and reconciling expenses.
Configuration work concentrated on expense capture, claim validation, and approval workflow configuration within Oracle E-Business Suite. Implementation activities used the native iExpense functionality to enforce policy controls, drive consistent expense reporting, and create finance-ready transaction records consistent with ERP Financial process requirements.
Operational coverage targeted finance and employee support functions, aligning expense reporting with Marsh accounting and reporting cycles. The deployment framed Oracle E-Business Suite as the system of record for expense claims and integrated those records conceptually into broader ERP Financial transaction processing and reporting without naming external interfaces.
Governance focused on formalizing approval chains, role based access to expense data, and operational support procedures for colleagues using iExpense. Marsh Oracle E-Business Suite ERP Financial expense management therefore centralized expense operations, standardized claim and report handling, and provided a single expense management path for employee-driven claims.
|
|
|
|
|
ERP Financial | ERP |
|
2022 | 2022 |
|
|
|
|
|
Expense Management | ERP |
|
2016 | 2016 |
|
Marsh HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE IEX Workforce Management | Workforce Management | HCM | n/a | 2017 | 2017 |
In 2017 Marsh upgraded NICE IEX Workforce Management to Release 4, deploying NICE IEX Workforce Management as its primary Workforce Management platform for call center operations. The upgrade was positioned to improve forecasting and scheduling accuracy across Marsh U.S. Consumer contact centers, aligning the application and operational practice under a single Workforce Management capability.
The implementation emphasized forecasting and scheduling modules, specifically tools to forecast call arrivals, average handle time and service levels, alongside agent scheduling engines and consolidated reporting. Configuration work focused on fine tuning arrival rate models and schedule optimization parameters, and the NICE IEX Workforce Management reporting layer was extended to support operational performance dashboards and historical analysis.
Operational coverage targeted Marsh call centers and contact center workforce planning, impacting contact center operations, workforce planning teams and front line supervision. Enhanced reporting capabilities were used to change how performance was monitored, providing supervisors with expanded visibility to manage service level adherence and agent occupancy, and to inform staffing and intraday adjustments.
Governance shifted toward data driven workforce management, with the Release 4 upgrade creating a single source for forecasts and schedule outputs that supported standard operating procedures for staffing and performance reviews. According to Marsh leadership the Release 4 capabilities offered improved forecasting, scheduling and reporting, giving managers greater opportunities to manage performance through the NICE IEX Workforce Management system.
|
|
|
|
|
Workforce Management | HCM |
|
2020 | 2020 |
|
Marsh Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Marsh implemented Adobe Connect from Adobe Systems to provide embedded conferencing capabilities on its public website. Marsh deployed Adobe Connect as its Audio Video and Web Conferencing solution to support client engagement, external webinars, and interactive virtual briefings on marsh.com. Adobe Connect is used for public facing sessions and is surfaced directly through website landing pages and session entry points.
The implementation focused on standard Adobe Connect functional modules, including persistent virtual meeting rooms, webinar hosting, screen and content sharing, breakout pods for smaller group interaction, and session recording for on demand playback. Configuration work emphasized branded meeting templates and landing page integration, with session scheduling and attendee entry flows embedded into the website experience. Adobe Connect was provisioned to support synchronous interactive presentation and asynchronous access to recorded sessions.
Operational ownership sits with client engagement and marketing teams, with learning and development teams also using Adobe Connect for internal instructor led sessions and training events. Governance was aligned around role based host and presenter controls, content moderation during live events, and centralized scheduling to prevent session conflicts. Marsh Adobe Connect Audio Video and Web Conferencing supports external-facing communications and internal learning functions through website integrated conferencing capabilities.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
Marsh Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Marsh CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2010 | 2010 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2015 | 2015 |
|
Marsh ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Marsh PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
|
Marsh PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Marsh IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Marsh CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Marsh
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Marsh Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Marsh IT executives and key decision makers. This section highlights Marsh's latest recorded technology evaluations, including FlightKeys 5D for Flight Management on 2026-03-10, Sage HRMS for Core HR on 2026-02-10, and BillerIQ for Payment Processing on 2026-02-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Marsh digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Marsh Technographics
Marsh is a Insurance organization based in United States,
with around 90000 employees and annual revenues of $24.50 billion.
Marsh operates a diverse technology stack with applications such as
Oracle E-Business Suite, NICE IEX Workforce Management and Adobe Connect,
covering areas like ERP Financial, Workforce Management and Audio Video and Web Conferencing.
Marsh has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Nice Systems and Adobe Systems.
Marsh recently adopted applications including
Oracle Cloud ERP in 2022, DocuSign eSignature in 2021 and Cisco IronPort Cloud Email Security in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Marsh’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Marsh’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Marsh technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.