Mattersight
200 S. Wacker Dr. Suite 820,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 877-235-6925
Professional Services
Mattersight Technographics
Mattersight Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mattersight and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 197 Mattersight employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mattersight has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Microsoft 365 for Collaboration in 2021, 6sense Account Engagement Platform for Account Based Marketing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mattersight is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , 6sense or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mattersight revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mattersight intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mattersight Tech Stack and Enterprise Applications
Mattersight ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Mattersight implemented Oracle NetSuite ERP as its ERP Financial platform. The Oracle NetSuite ERP deployment was executed as a cloud native SaaS implementation to centralize core financial processes and provide unified financial data across the organization.
Configuration focused on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, billing and revenue management, expense control, and financial reporting. The implementation emphasized chart of accounts standardization and period close automation consistent with ERP Financial best practices, with role based access controls and workflow driven approvals configured to support finance operations.
Operational scope centered on the finance and accounting organization, extending to revenue recognition and billing processes that support professional services delivery. The deployment tailored standard financial modules to the companys service oriented operating model, enabling consolidated financial reporting and structured month end procedures.
Governance changes included establishing centralized finance process ownership, documented approval workflows, and controls for transaction processing and period close disciplines. Oracle NetSuite ERP remains the authoritative ERP Financial record for Mattersight, aligning financial operations with cloud based bookkeeping and reporting workflows.
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Mattersight Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Mattersight deployed Microsoft 365 for Collaboration. The implementation is reflected on Mattersight's website, indicating Microsoft 365 is used to support both public-facing content and internal collaboration surfaces for the professional services firm.
The deployment centers on Microsoft 365 core collaboration capabilities, including cloud email and calendaring, team chat and meetings, file synchronization and SharePoint content collaboration, and user identity and access management. Operational coverage is organization wide, aligning standard collaboration workflows across corporate teams within Mattersight, and governance is exercised through centralized identity and access controls and published collaboration policies.
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Mattersight CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 6sense | Legacy | 6sense Account Engagement Platform | Account Based Marketing | CRM | n/a | 2023 | 2023 |
In 2023, Mattersight deployed the 6sense Account Engagement Platform on their website. The 6sense Account Engagement Platform is being used to enable Account Based Marketing workflows at Mattersight, a United States professional services firm with approximately 197 employees.
The implementation focuses on site-level deployment of the 6sense pixel and engagement instrumentation to capture anonymous visitor behavior and convert signals into account-level intelligence. Configuration work emphasizes account identification, behavior-based engagement scoring, intent signal capture, and rules-based orchestration for marketing activation, reflecting capabilities typical of Account Based Marketing platforms.
Operationally the platform is positioned to feed marketing and demand generation workflows and to inform sales account prioritization, with data from the website routed into account engagement profiles. The deployment centers on web-origin signals, session and page-level tagging, and enrichment of account-centric records to support outbound sequencing and personalization at the account level.
Governance and rollout have been organized around marketing ownership and cross-functional alignment with sales to operationalize account lists and engagement plays. Implementation controls include site tagging standards and account matching validation, supporting consistent account scoring and campaign orchestration while maintaining a web-first signal architecture.
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Mattersight ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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Mattersight PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2015 | 2015 |
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Mattersight IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Mattersight
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President and Chief Executive Officer | CXO | Finance | |
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Executive Vice President and Chief Marketing Officer | CXO | Marketing | |
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Interim CFO,Executive Vice President of Product and Customer Operations | CXO | Customer Service | |
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Apps Being Evaluated by Mattersight Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mattersight IT executives and key decision makers. This section highlights Mattersight's latest recorded technology evaluations, including Kore.ai for Chatbots and Conversational AI on 2025-08-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mattersight digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-21 | Mattersight | Evaluated | Kore.ai | Kore.ai | Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD Mattersight Technographics
Mattersight is a Professional Services organization based in United States,
with around 197 employees and annual revenues of $30.0 million.
Mattersight operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Microsoft 365 and 6sense Account Engagement Platform,
covering areas like ERP Financial, Collaboration and Account Based Marketing.
Mattersight has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Microsoft and 6sense.
Mattersight recently adopted applications including
6sense Account Engagement Platform in 2023, Microsoft 365 in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mattersight’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mattersight’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mattersight technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.