Medibank Health Solutions
695 Collins Street Level 2, Docklands,
Melbourne, 3008, VIC,
Australia
Melbourne, 3008, VIC,
Australia
61 3 8622-5222
Healthcare
Medibank Health Solutions Technographics
Medibank Health Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Medibank Health Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3640 Medibank Health Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Medibank Health Solutions has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, SAP SuccessFactors Employee Central for Core HR in 2018, SAP S/4 HANA - Policy Management (FS-PM) for Insurance Policy Administration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Medibank Health Solutions is running and its propensity to invest more and deepen its relationship with SAP , Visa , Humanforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Medibank Health Solutions revenues, which have grown to $5.26 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Medibank Health Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Medibank Health Solutions Tech Stack and Enterprise Applications
Medibank Health Solutions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | IBM | 2019 | 2019 |
In 2019, Medibank Health Solutions implemented SAP S/4 HANA as its finance core under an ERP Financial program named Project Springboard. The deployment positioned SAP S/4 HANA as the primary finance application within an integrated SAP stack that also includes SAP Ariba for procurement and SAP SuccessFactors for HR and payroll. Project Springboard served as the program governance construct for the cross-functional rollout across finance, procurement, and HR domains.
SAP S/4 HANA was configured to deliver core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, financial close orchestration, and cash and treasury management, aligning record-to-report and order-to-cash workflows. The implementation centralized financial master data, chart of accounts rationalization, and transaction posting automation consistent with ERP Financial best practices. Procurement processes were extended through SAP Ariba to enable procure-to-pay flows and sourcing integration.
IBM served as the systems integrator for Project Springboard, coordinating integration workstreams between SAP S/4 HANA, SAP Ariba, and SAP SuccessFactors. Integration responsibilities focused on procure-to-pay connectivity, supplier onboarding and catalog links, and HR to payroll data exchanges carried through an enterprise integration layer that connects procurement, finance, and HR transactions. The architecture emphasized enterprise-wide connectivity and centralized process ownership to govern master data and change control across modules.
The program brought SAP Ariba into the Medibank ecosystem and centered spend analytics on the Ariba platform as part of procurement modernization. Medibank retained SAP S/4 HANA as the finance backbone, SAP Ariba for procurement and spend analytics, and SAP SuccessFactors for HR and payroll under Project Springboard governance.
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Expense Management | ERP |
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2013 | 2013 |
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Medibank Health Solutions HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | IBM | 2018 | 2018 |
In 2018 Medibank Health Solutions implemented SAP SuccessFactors Employee Central as a central element of its Core HR program under the Springboard initiative. The Springboard project aimed to consolidate HR, Finance and Procurement onto SAP solutions, and the Employee Central rollout was explicitly positioned alongside SuccessFactors Onboarding, Recruitment, Performance, Employee Central Payroll and Workforce Software to create a unified HR platform.
Configuration work focused on standard Core HR functions and downstream HR workflows, with SAP SuccessFactors Employee Central configured for workforce profile management, onboarding orchestration and performance data synchronization. Functional teams at Medibank adjusted People Services and Payroll processes to align with the new system, and the implementation emphasized automation of HR case handling and HR to payroll handoffs.
The deployment used the SAP SuccessFactors cloud suite integrated with Medibank s finance and procurement stack, with explicit integrations to S4 / HANA for finance orchestration and Ariba for procurement touchpoints, and orchestration to Employee Central Payroll and Workforce Software for time and pay processes. IBM served as the system integrator, and Medibank s delivery approach included building integrations to other business critical systems to maximize end to end automation.
Governance included a structured quarterly regression test cycle for each SuccessFactors release, incident resolution workflows with SAP support when required, and ongoing configuration governance driven by a dedicated functional consultant and business analyst. Explicit operational outcomes noted in the program included simplifying superannuation payments by reducing clearing house accounts from three to one, and deploying a People Query System to improve case tracking and reporting for the People Services team.
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Core HR | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2018 | 2018 |
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HR Service Delivery | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Assessment | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2023 | 2023 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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Medibank Health Solutions ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA - Policy Management (FS-PM) | Insurance Policy Administration | ERP Services and Operations | n/a | 2014 | 2016 |
In 2014, Medibank Health Solutions implemented SAP S/4 HANA - Policy Management (FS-PM) for Insurance Policy Administration. The program was executed as a multi-year transformation to update a 30-year health insurance administration environment and consolidate policy servicing onto an SAP-based Health Insurance / Policy Management platform.
The implementation centered on SAP S/4 HANA - Policy Management (FS-PM), focusing on core policy administration capabilities including policy lifecycle management, in-force policy servicing, endorsements, and renewals aligned to Australian insurance rules. Configuration emphasized FS-PM modules to centralize policy objects, product definitions, and contract accounting to support sustained in-force policy management.
A major element was large-scale data migration and consolidation, moving approximately 3.7 million customer policies onto the SAP platform to create a single source of in-force policy records. Deployment architecture was SAP S/4 HANA based, delivering consolidated policy ledgers and unified policy master data to support operational teams.
Operational scope covered insurance operations across Australia and impacted policy administration and servicing functions within Medibank Health Solutions. Governance followed a phased multi-year rollout with data consolidation and service stabilization objectives, delivering large-scale data migration and consolidation benefits for in-force policy management.
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Medibank Health Solutions AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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Medibank Health Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Medibank Health Solutions Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Medibank Health Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Medibank Health Solutions EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2016 | 2018 |
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Medibank Health Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Medibank Health Solutions PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Medibank Health Solutions Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Medibank Health Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2017 | 2017 |
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Apps Development | PaaS |
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2014 | 2014 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Medibank Health Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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Medibank Health Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2014 | 2014 |
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Medibank Health Solutions Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2017 | 2017 |
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Video Surveillance System | Physical Security |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Medibank Health Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Executive, People & Culture | Director | HR | |
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Head of People & Culture | Director | HR | |
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Senior Executive - Talent, Culture and Capability | Director | HR | |
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Head of People & Culture - Technology & Operations | Director | HR | |
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Head of People & Culture | Director | HR | |
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Senior Payroll Officer | Director | HR | |
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Workforce and Optimisation Manager | Manager | HR | |
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Head of People and Culture | Director | HR | |
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General Manager People & Culture - Enabling Functions | Director | HR | |
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Business Process Improvement Manager | Manager | Operations | |
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Senior Manager Process Improvement | Manager | Operations | |
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Group Executive, Chief Financial Officer & Group Strategy | CXO | Finance | |
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Group ERelated to IT, PPM, DevOps, Agile, and ITSMecutive Technology and Operations | CXO | IT | |
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Head of Procurement Operations | Director | Procurement | |
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Group Financial Controller | Director | Finance | |
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Head of IT Applications | Director | IT | |
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Senior Application Analyst - DevOps | Manager | IT | |
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IT Service Management | CXO | IT | |
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Head of Operations | Director | Finance | |
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Head of Projects and Operations | Director | Finance | |
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CISO | CXO | Finance | |
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Head of Security Operations | Director | Finance | |
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Security Architect | Manager | Finance | |
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Head of Delivery and Change - Information Managment | Director | IT | |
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Head of Network Engineering | Director | IT | |
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Head of People Services | Director | HR | |
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Group Lead - People, Spaces & Sustainability | CXO | HR | |
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Head of Leadership & Culture | Director | HR | |
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Group Lead - Data & Technology | CIO | CXO | IT | |
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Head of People and Culture | Director | HR | |
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General Manager Performance, Reward and People Services | Director | HR | |
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Project Manager | Manager | Operations | |
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Project Delivery Manager | Manager | Operations | |
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Delivery Manager / Senior Project Manager | Manager | Operations | |
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Portfolio Manager | Manager | Operations | |
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Apps Being Evaluated by Medibank Health Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Medibank Health Solutions IT executives and key decision makers. This section highlights Medibank Health Solutions's latest recorded technology evaluations, including Optimizely Hosting for Application Hosting and Computing Services on 2025-11-13, Teleperformance Call Center Service for Professional Services on 2025-07-02, and SAP SuccessFactors Recruiting for Recruiting, Applicant Tracking System on 2025-03-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Medibank Health Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-11-13 | Medibank Health Solutions | Evaluated | Optimizely | Optimizely Hosting | Application Hosting and Computing Services | IaaS |
| 2025-07-02 | Medibank Health Solutions | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
| 2025-03-20 | Medibank Health Solutions | Evaluated | SAP | SAP SuccessFactors Recruiting | Recruiting, Applicant Tracking System | HCM |
| 2025-02-28 | Medibank Health Solutions | Evaluated |
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Customer Engagement | CRM |
FAQ - APPS RUN THE WORLD Medibank Health Solutions Technographics
Medibank Health Solutions is a Healthcare organization based in Australia,
with around 3640 employees and annual revenues of $5.26 billion.
Medibank Health Solutions operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and SAP S/4 HANA - Policy Management (FS-PM),
covering areas like ERP Financial, Core HR and Insurance Policy Administration.
Medibank Health Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
Medibank Health Solutions recently adopted applications including
FIS Treasury GPT in 2025, One Model People Analytics in 2023 and ServiceNow HR in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Medibank Health Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Medibank Health Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Medibank Health Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.