Vancouver, V5T 1B4, BC,
Canada
Mountain Equipment Co-op Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mountain Equipment Co-op and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2560 Mountain Equipment Co-op employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mountain Equipment Co-op has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2023, UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2014, LiveChat for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mountain Equipment Co-op is running and its propensity to invest more and deepen its relationship with Microsoft , Moneris , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mountain Equipment Co-op revenues, which have grown to $520.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mountain Equipment Co-op intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2023 | 2023 |
In 2023 Mountain Equipment Co-op implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial application, migrating from Microsoft Dynamics AX. The engagement included a Microsoft Dynamics 365 Finance and Operations Finance Functional Consultant contracted from March 2023 to October 2023, operating hybrid from Vancouver to lead finance functional design and configuration work.
The implementation focused on core finance capabilities, with Microsoft Dynamics 365 for Finance and Operations configured for General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash and Bank Management, and financial reporting and budgeting functionality. Work included chart of accounts rationalization, multi-entity accounting configuration, intercompany accounting rules, and setup of statutory and tax reporting frameworks aligned to Canadian requirements.
Operational coverage targeted Finance, Accounting, and Treasury functions, and the program included migration of master data and transactional history from Microsoft Dynamics AX into Microsoft Dynamics 365 for Finance and Operations. Governance work centered on role based security, approval workflows, and finance process standardization, with the finance functional consultant responsible for functional configuration, solution design artifacts, and coordinating end user readiness activities.
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2019 | 2019 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Mountain Equipment Co-op deployed UKG Pro Recruiting (ex UltiPro Recruiting) as their Recruiting,Applicant Tracking System. The UKG Pro Recruiting application is embedded on their public careers site and functions as the primary job board and candidate intake channel. Mountain Equipment Co-op uses UKG Pro Recruiting (ex UltiPro Recruiting) as its Recruiting,Applicant Tracking System to support Talent Acquisition and hiring workflows across HR and hiring manager teams. Implementations focused on core applicant tracking functions including job posting and publication, candidate application intake, configurable screening and status tracking, and requisition approvals, with recruiter managed workflow orchestration to standardize candidate routing on the careers site.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
Mountain Equipment Co-op implemented LiveChat in 2016 to add a web-based customer messaging channel on its public ecommerce site. The deployment uses LiveChat to embed a chat widget on MEC's website, providing real-time customer interactions handled through the LiveChat agent console.
Configuration focused on conversational workflows consistent with the Chatbots and Conversational AI category, including chat widget behavior, canned responses, proactive chat invitations, and agent routing rules. The implementation captures chat transcripts and conversation history, and configures reporting and session logs for operational monitoring and agent performance review. LiveChat was configured to support concurrent sessions and conversational handoffs within the agent console.
Operational scope centers on MEC's online customer service and ecommerce support teams in Canada, with LiveChat servicing front line inquiry handling and sales assistance on the website. Governance adjustments emphasized synchronous messaging workflows, standardized response templates, and escalation procedures from chat to email or phone when required. Training covered conversational etiquette, session handling, use of the LiveChat console, and transcript capture for follow up.
This account restates LiveChat as the application chosen to manage on-site conversational engagement under the Chatbots and Conversational AI category. No implementation partner or third-party integration details are specified in the provided source.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2014 | 2014 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||