Royal Borough of Kensington and Chelsea
Town Hall, Hornton Street,
London, W8 7NX,
United Kingdom
London, W8 7NX,
United Kingdom
44 20 7361-3000
Government
Royal Borough of Kensington and Chelsea Technographics
Royal Borough of Kensington and Chelsea Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Borough of Kensington and Chelsea and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2670 Royal Borough of Kensington and Chelsea employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Borough of Kensington and Chelsea has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2024, Oracle Cloud HCM for Core HR in 2024, Panacea BPM for Business Process Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Borough of Kensington and Chelsea is running and its propensity to invest more and deepen its relationship with Oracle , Capita , Panacea Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Borough of Kensington and Chelsea revenues, which have grown to $715.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Borough of Kensington and Chelsea intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Borough of Kensington and Chelsea Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | SAP ERP ECC 6.0 | Oracle Cloud ERP | ERP Financial | ERP Financial Management | Version 1 | 2024 | 2025 |
In 2024 the Royal Borough of Kensington and Chelsea implemented Oracle Cloud ERP as a centralized platform to consolidate Finance, Procurement, HCM, Payroll, Help Desks, and EPM capabilities. The program is explicitly framed to optimise processes, regain control of data, and shift from an SAP ERP ECC 6.0 environment managed by a Shared Services provider to an in-house operating model, with Version 1 engaged as the systems integrator partner. This deployment positions Oracle Cloud ERP within the council as its ERP Financial backbone supporting core business functions across finance and HR operations.
Configuration focused on core financials and procurement workflows, HR and payroll processing, service desk case management, and enterprise performance management for planning and reporting. Oracle Cloud ERP was configured to automate standard procure-to-pay and record-to-report sequences, instrument payroll and workforce lifecycle processes, and centralize planning and reporting in EPM, aligning module configuration with public sector controls and auditability.
Data migration and system transition workstreams moved transactional and master data from SAP ERP ECC 6.0 into the cloud platform, while platform architecture emphasized a unified, cloud-hosted tenancy to simplify operations and data governance. The program design included integration points to existing shared service interfaces during the transition, and an explicit handback path to the in-house service model as part of the cutover and stabilization plan implemented by Version 1.
Governance was anchored by a new Target Operating Model that redefined process ownership, service delivery boundaries, and operating procedures to support in-house provision of finance and HR services. The program balanced technical delivery, structured change management, and process optimisation, and it explicitly aims to simplify operations, automate processes, leverage data insights, and reduce operating costs while addressing the challenges and opportunities of moving from SAP to Oracle Cloud ERP.
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ERP Financial | ERP Financial Management |
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2011 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | Version 1 | 2024 | 2025 |
In 2024, Royal Borough of Kensington and Chelsea implemented Oracle Cloud HCM as its Core HR platform. The programme is part of a broader Oracle Cloud rollout covering Finance, Procurement, HCM, Payroll, Help Desks, and EPM, and seeks to optimise processes and regain control of data while moving from a shared services delivery model to an in-house operating model. Version 1 is the delivery partner for the programme.
Oracle Cloud HCM was configured to establish a single employee record and to support Core HR workflows including workforce structures, position management, absence and entitlement administration, HR case management, and payroll interfacing. The implementation emphasized automation of approvals and HR lifecycle events, using Oracle Cloud HCM to centralise personnel data and standardise role and permission models. Configuration efforts prioritized aligning entitlement rules, payroll data feeds, and HR event orchestration with the new Target Operating Model.
Integrations link Oracle Cloud HCM with adjacent Oracle modules for Finance, Procurement, Payroll, EPM, and the Help Desk platform to enable shared master data, transaction orchestration, and financial reconciliation. The operational coverage focuses on council HR and payroll operations, finance transaction flows, and procurement workflow orchestration within the Royal Borough of Kensington and Chelsea organisation. Version 1 supported system-to-system interfaces and the orchestration of cross-functional business events to enable end-to-end processes.
Governance was anchored by a Target Operating Model and a programme governance structure including a Programme Director and a Transformation Director to balance technical delivery, change management, and process optimisation. Rollout planning emphasised staged process rationalisation, user adoption programmes, and the reallocation of shared services responsibilities to the in-house model. The programme combined configuration governance, role based access controls, and data stewardship to enforce consistent decision rights and data quality.
The programme aims to simplify operations, automate HR and payroll processes, leverage data insights, and reduce operating costs while enabling more data driven decisions. Success factors identified include balancing technical workstreams with change management and ongoing process optimisation.
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Payroll | HCM |
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2024 | 2025 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Panacea Software | Legacy | Panacea BPM | Business Process Management | ERP Services and Operations | n/a | 2013 | 2013 |
Royal Borough of Kensington and Chelsea implemented Panacea BPM in 2013 to interface the council intranet and automate print estimating, ordering and stationery artwork workflows following the October 2013 transfer of print services. The deployment focused on print, design and creative service workflows in the United Kingdom and supported the council and its outsourced print provider in maintaining service levels.
Panacea BPM was configured to orchestrate workflow and project management tasks across the print service chain, covering job intake, cost estimation, order approval and artwork file handling and approvals, employing Business Process Management patterns for automated approvals, notifications and audit trails. The implementation linked the intranet front end to standardized back office ordering workflows, enabling role based approvals, centralized job tracking and template driven job specification.
Governance and process alignment accompanied the rollout after the October 2013 transfer, establishing shared operational processes and auditability between the council and the outsourced provider through the Panacea BPM implementation. The deployment delivered measurable cost savings and improved auditing while preserving continuity of print and creative services.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2011 | 2011 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2024 | 2025 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2024 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Royal Borough of Kensington and Chelsea
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Royal Borough of Kensington and Chelsea Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Borough of Kensington and Chelsea IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Borough of Kensington and Chelsea digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Royal Borough of Kensington and Chelsea Technographics
Royal Borough of Kensington and Chelsea is a Government organization based in United Kingdom,
with around 2670 employees and annual revenues of $715.0 million.
Royal Borough of Kensington and Chelsea operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM and Panacea BPM,
covering areas like ERP Financial, Core HR and Business Process Management.
Royal Borough of Kensington and Chelsea has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Panacea Software.
Royal Borough of Kensington and Chelsea recently adopted applications including
Oracle Cloud ERP in 2024, Oracle Cloud HCM in 2024 and Oracle Cloud HCM Payroll in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Borough of Kensington and Chelsea’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Borough of Kensington and Chelsea’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Borough of Kensington and Chelsea technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.