Santander Bank Polska
Aleja Jana Pawla II 17,
Warsaw, 00-854,
Poland
Warsaw, 00-854,
Poland
48 61 811 9999
Banking and Financial Services
Santander Bank Polska Technographics
Santander Bank Polska Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Santander Bank Polska and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11309 Santander Bank Polska employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Santander Bank Polska has purchased the following applications: Serrala Payments for Payment Processing in 2014, Startquestion Employee Experience for Employee Experience in 2019, CGI Strata Enterprise for Business Process Management in 2004 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Santander Bank Polska is running and its propensity to invest more and deepen its relationship with Serrala , Apple , Startquestion or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Santander Bank Polska revenues, which have grown to $2.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santander Bank Polska intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Santander Bank Polska Tech Stack and Enterprise Applications
Santander Bank Polska ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala Payments | Payment Processing | ERP | n/a | 2014 | 2014 |
In 2014, Santander Bank Polska implemented Serrala Payments, deploying a Payment Processing platform to centralize corporate and retail payment workflows. Serrala Payments was provisioned to support the bank's payments operations and treasury functions.
Configuration emphasized payment initiation, routing and orchestration, automated reconciliation, exception management and reporting capabilities common to Payment Processing applications. The implementation included secure handling of payment data, settlement instruction management and configurable payment rule engines for routing and compliance checks.
The deployment integrated Serrala Payments with external payment rails and national clearing networks, and with internal accounting, treasury and fraud monitoring systems to support end to end payment lifecycles. Operational coverage targeted the bank's central payments and treasury teams, aligning payments, cash management and compliance workflows.
Governance was organized around a centralized payments operations model with role based access controls, multi step approval workflows and automated exception processing to reduce manual routing of payment failures. Santander Bank Polska Serrala Payments Payment Processing was positioned to unify payment orchestration, reconciliation and reporting across Payments Operations and Treasury functions.
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Payment Processing | ERP |
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2018 | 2018 |
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Santander Bank Polska HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Startquestion | Legacy | Startquestion Employee Experience | Employee Experience | HCM | n/a | 2019 | 2019 |
In 2019, Santander Bank Polska implemented Startquestion Employee Experience to run Net Promoter Score and Customer Effort Score customer research alongside recurring employee surveys across approximately 700 branches in Poland. The deployment used Startquestion Employee Experience to centralize feedback capture from retail branches and digital channels, enabling the bank to prioritize UX and operational improvements for website and mobile services.
Configuration focused on survey templates for NPS and CES, recurring employee pulse surveys, branching logic and scheduled distribution, and role based dashboards for branch managers and central UX teams. Startquestion Employee Experience was used to segment responses by branch and channel, and to produce aggregated dashboards and exportable reports for product and operations stakeholders, leveraging standard Employee Experience capabilities for survey orchestration and respondent management.
Operational coverage included retail branch networks and internal events where branch feedback was collected and analyzed to inform frontline improvements, employee engagement inputs and customer experience programs. Employee survey usage across internal events and branch feedback is inferred from case references, and the implementation tied customer research to digital UX prioritization workflows rather than through named systems integration.
Governance and rollout aligned feedback loops to UX and operations decision making, with survey outputs routed to product and branch operations leads for prioritization and action. The implementation drove reprioritization of website and mobile UX changes and is reported to have improved customer satisfaction, demonstrating a feedback to action loop between Startquestion Employee Experience data and Santander Bank Polska business functions in customer experience and operations.
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Santander Bank Polska ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CGI Group | Legacy | CGI Strata Enterprise | Business Process Management | ERP Services and Operations | CGI Group | 2004 | 2005 |
In 2004 Santander Bank Polska implemented CGI Strata Enterprise as a scoring and decisioning engine for credit originations. The deployment used CGI Strata Enterprise within the Business Process Management category to automate decision workflows for retail lending products.
The implementation focused on scoring and decisioning functional modules, including automated credit decisioning logic for cash loans and overdrafts, scoring classifiers and decision workflow orchestration consistent with a Business Process Management approach. Configuration emphasized product-specific rules and decision tables to support rapid credit adjudication and consistent rule execution.
CGI professionals led the implementation and integrated the solution into the bank’s credit origination processes and operational procedures, with the system officially launched to process its first credit applications in January 2005. Operational coverage targeted the bank’s credit origination and operations teams in Poland, supporting end-to-end decisioning from application intake through automated approve refer decline flows.
Governance combined CGI and bank stakeholders to maintain scoring rules and decision workflows, and the implementation automated credit decisioning for cash loans and overdrafts and improved operational efficiency as reported by the bank.
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Santander Bank Polska Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Santander Bank Polska CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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Santander Bank Polska TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Santander Bank Polska PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Santander Bank Polska IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Santander Bank Polska CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Santander Bank Polska
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | Finance | |
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Managing Director, Corporate Finance | Director | Finance | |
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Head of Applications Management | Director | IT | |
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Salesforce Administrator/dev engineer | Manager | Marketing | |
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Apps Being Evaluated by Santander Bank Polska Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Santander Bank Polska IT executives and key decision makers. This section highlights Santander Bank Polska's latest recorded technology evaluations, including Aprimo DAM for Digital Asset Management on 2026-02-23, Paychex Flex for Payroll on 2025-11-12, and GoDaddy for Application Hosting and Computing Services on 2025-03-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Santander Bank Polska digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-23 | Santander Bank Polska | Evaluated | Aprimo | Aprimo DAM | Digital Asset Management | Content Management |
| 2025-11-12 | Santander Bank Polska | Evaluated | Paychex | Paychex Flex | Payroll | HCM |
| 2025-03-21 | Santander Bank Polska | Evaluated | GoDaddy | GoDaddy | Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD Santander Bank Polska Technographics
Santander Bank Polska is a Banking and Financial Services organization based in Poland,
with around 11309 employees and annual revenues of $2.25 billion.
Santander Bank Polska operates a diverse technology stack with applications such as
Serrala Payments, Startquestion Employee Experience and CGI Strata Enterprise,
covering areas like Payment Processing, Employee Experience and Business Process Management.
Santander Bank Polska has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Startquestion and CGI Group.
Santander Bank Polska recently adopted applications including
Startquestion Survey in 2021, Bubble Platform in 2021 and Imperva Sonar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Santander Bank Polska’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Santander Bank Polska’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Santander Bank Polska technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.