Warsaw, 00-854,
Poland
Santander Bank Polska Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Santander Bank Polska and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11309 Santander Bank Polska employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Santander Bank Polska has purchased the following applications: Serrala Payments for Payment Processing in 2014, Startquestion Employee Experience for Employee Experience in 2019, CGI Strata Enterprise for Business Process Management in 2004 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Santander Bank Polska is running and its propensity to invest more and deepen its relationship with Serrala , Apple , Startquestion or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Santander Bank Polska revenues, which have grown to $2.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santander Bank Polska intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala Payments | Payment Processing | ERP Financial Management | n/a | 2014 | 2014 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Startquestion | Legacy | Startquestion Employee Experience | Employee Experience | HCM | n/a | 2019 | 2019 |
In 2019, Santander Bank Polska implemented Startquestion Employee Experience to run Net Promoter Score and Customer Effort Score customer research alongside recurring employee surveys across approximately 700 branches in Poland. The deployment used Startquestion Employee Experience to centralize feedback capture from retail branches and digital channels, enabling the bank to prioritize UX and operational improvements for website and mobile services.
Configuration focused on survey templates for NPS and CES, recurring employee pulse surveys, branching logic and scheduled distribution, and role based dashboards for branch managers and central UX teams. Startquestion Employee Experience was used to segment responses by branch and channel, and to produce aggregated dashboards and exportable reports for product and operations stakeholders, leveraging standard Employee Experience capabilities for survey orchestration and respondent management.
Operational coverage included retail branch networks and internal events where branch feedback was collected and analyzed to inform frontline improvements, employee engagement inputs and customer experience programs. Employee survey usage across internal events and branch feedback is inferred from case references, and the implementation tied customer research to digital UX prioritization workflows rather than through named systems integration.
Governance and rollout aligned feedback loops to UX and operations decision making, with survey outputs routed to product and branch operations leads for prioritization and action. The implementation drove reprioritization of website and mobile UX changes and is reported to have improved customer satisfaction, demonstrating a feedback to action loop between Startquestion Employee Experience data and Santander Bank Polska business functions in customer experience and operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CGI Group | Legacy | CGI Strata Enterprise | Business Process Management | ERP Services and Operations | CGI | 2004 | 2005 |
In 2004 Santander Bank Polska implemented CGI Strata Enterprise as a scoring and decisioning engine for credit originations. The deployment used CGI Strata Enterprise within the Business Process Management category to automate decision workflows for retail lending products.
The implementation focused on scoring and decisioning functional modules, including automated credit decisioning logic for cash loans and overdrafts, scoring classifiers and decision workflow orchestration consistent with a Business Process Management approach. Configuration emphasized product-specific rules and decision tables to support rapid credit adjudication and consistent rule execution.
CGI professionals led the implementation and integrated the solution into the bank’s credit origination processes and operational procedures, with the system officially launched to process its first credit applications in January 2005. Operational coverage targeted the bank’s credit origination and operations teams in Poland, supporting end-to-end decisioning from application intake through automated approve refer decline flows.
Governance combined CGI and bank stakeholders to maintain scoring rules and decision workflows, and the implementation automated credit decisioning for cash loans and overdrafts and improved operational efficiency as reported by the bank.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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