Emeryville, 94608, CA,
United States
Seasia Infotech Technographics
Seasia Infotech Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Seasia Infotech and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Seasia Infotech employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Seasia Infotech has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2016, Zoho Mail for Collaboration in 2020, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Seasia Infotech is running and its propensity to invest more and deepen its relationship with Tawk.to , Zoho Corp. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Seasia Infotech revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Seasia Infotech intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Seasia Infotech Tech Stack and Enterprise Applications
Seasia Infotech AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Seasia Infotech implemented Tawk.to on its corporate website as a Chatbots and Conversational AI solution. The Tawk.to deployment is embedded as a web chat widget to capture visitor inquiries, provide live chat and asynchronous messaging, and surface conversation history and visitor context to agents. This places Tawk.to at the front line of customer support and sales engagement workflows on the site.
The configuration leverages standard Chatbots and Conversational AI capabilities including automated greetings, canned responses and the Tawk.to agent dashboard for session management and handoffs. Operational ownership sits with customer support and digital experience teams that provisioned agent accounts, chat schedules and message templates to govern conversational workflows. The implementation centers on website-based engagement and agent-facing tooling rather than broader platform integrations.
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Seasia Infotech Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Mail | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Seasia Infotech implemented Zoho Mail. Seasia integrated Zoho Mail as part of its Collaboration layer to provide corporate email, webmail access, and public facing contact addresses linked from the company website.
The deployment used Zoho Mail cloud hosting and administrative controls to provision domain based mailboxes, distribution aliases, calendar and contact services, and access controls. Standard mail routing configurations such as MX record updates and SPF entries were applied to route inbound and outbound mail through Zoho Mail.
Operational scope covered core business functions including corporate communications, client support inboxes generated from website contact forms, and internal collaboration across IT, HR, and marketing teams. Zoho Mail served as the primary email channel tied to the website contact points and internal user mailboxes.
Governance was enforced through the Zoho Mail admin console with centralized user provisioning, group and alias management, and policy controls for mailbox access and retention. The implementation followed a cloud hosted mail architecture and administrative workflows consistent with Collaboration category email operations.
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Collaboration | Collaboration |
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2020 | 2020 |
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Seasia Infotech CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019 Seasia Infotech began using Hotjar on its public website to capture qualitative user behavior and feedback as part of its Customer Experience tooling. The implementation focused on Hotjar heatmaps, session recordings, conversion funnel analysis, and on site feedback surveys to map visitor interactions across key pages and flows.
Deployment was performed via the Hotjar tracking snippet embedded in site templates, enabling page level targeting, event capture, and sampling controls. Operational ownership concentrates on web, marketing, UX and product functions with governance around consent aware data collection, session filters, and configured sampling rates. The Hotjar implementation sits within Seasia Infotech Customer Experience practices to surface qualitative insights for UX iteration, content optimization, and behavioral validation alongside quantitative analytics.
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Marketing Automation | CRM |
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2020 | 2020 |
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Seasia Infotech IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Seasia Infotech
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Seasia Infotech Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-16 | Seasia Infotech | Evaluated | Infor | Infor LN | Manufacturing ERP | ERP Services and Operations |