Sephora
Sephora Technographics
Sephora Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sephora and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 52000 Sephora employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sephora has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2009, SAP SuccessFactors Compensation for Compensation Management in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sephora is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Klarna or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sephora revenues, which have grown to $15.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sephora intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sephora Tech Stack and Enterprise Applications
Sephora ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, Sephora implemented Oracle NetSuite ERP. The deployment targeted core financial management, positioning Oracle NetSuite ERP within the ERP Financial category to support corporate finance and accounting functions.
Configuration focus aligned with ERP Financial best practices, including general ledger, accounts payable, accounts receivable, fixed asset accounting, tax reporting, and financial close orchestration. The implementation standardized chart of accounts and period close workflows to create consistent accounting processes across legal entities. Configuration also included multi entity and multi currency ledger capabilities to support consolidated financial reporting.
Operational scope centered on finance and accounting teams, statutory reporting, and financial control processes. Business functions impacted included treasury operations, accounts operations, and month end close coordination.
Governance workstreams established centralized financial controls, formalized close calendars, and role based access to enforce segregation of duties. Sephora implemented Oracle NetSuite ERP to centralize ERP Financial controls for its finance and accounting organization.
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ERP Financial | ERP |
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2015 | 2015 |
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2024 | 2026 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Sephora HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | Rizing | 2017 | 2018 |
In 2017, Sephora implemented SAP SuccessFactors Compensation as part of a North America HR systems program, deploying the Compensation Management application to centralize pay processes and policy administration. The rollout was delivered with Rizing as the system integrator and aligned with HR Systems management for North America that included SAP SuccessFactors modules EC, Comp, RCM, RMK, ONB, PM, GM, SP, CDP, and Analytics.
SAP SuccessFactors Compensation was configured inside the cloud-based SuccessFactors suite to support compensation cycles consistent with Compensation Management capabilities. Configuration work focused on compensation templates, budget controls, multi-level approval routing, and role based access for HR and people managers, while leveraging Employee Central as the authoritative workforce data source. The implementation supported standard compensation workflows such as merit and bonus planning, variable pay processing, and approval orchestration.
Operational governance and rollout were organized under Sephora North America HR operations with Rizing providing implementation and change management support. Technical design emphasized native integration between SAP SuccessFactors Compensation and other SuccessFactors modules listed above to ensure data consistency for recruiting, onboarding, performance, goal management, succession planning, CDP, and analytics. The result is Sephora SAP SuccessFactors Compensation Compensation Management operating as a cloud hosted, centrally configured HR compensation system for North America HR functions.
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Core HR | HCM |
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2017 | 2018 |
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Offboarding | HCM |
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2019 | 2020 |
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Onboarding | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
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2017 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Workforce Analytics | HCM |
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2017 | 2018 |
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Sephora AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Sephora deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website sephora.fr, using the Chatbots and Conversational AI application to support ecommerce customer service and web support workflows. The deployment targeted real-time customer engagement for online shoppers and front-line retail customer service teams in France.
The implementation centered on embedding the Salesforce Chat widget into the site, configuring real-time chat routing, agent presence and session management, and transcript capture for audit and training. Salesforce Chat (formerly Salesforce Live Agent) was configured to provide an agent console for concurrent session handling, queue management, and conversational session orchestration consistent with Chatbots and Conversational AI functional terminology.
Operational coverage was focused on web-based customer support on Sephora.fr, connecting site visitors to live agents through the embedded chat interface. Governance practices addressed agent access controls, routing and escalation workflows, and session logging within Salesforce Chat, aligning chat operations with existing customer service procedures.
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Sephora Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Sephora Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Sephora eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2022 | 2022 |
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Sephora CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Analytics, Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sephora EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2020 | 2020 |
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Financial Consolidation and Close | EPM |
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2020 | 2020 |
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Sephora ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Sephora PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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Sephora PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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File Transfer Protocol | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Sephora IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Sephora CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Sephora
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP, CMO & Chief Digital Officer | CXO | IT | |
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Senior Vice President and Chief Financial Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Senior Director, Finance and Operational Control | Director | Finance | |
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Senior Director of Finance | Director | Finance | |
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VP IT - Corporate Applications | VP | IT | |
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Senior Finance Manager | Manager | Finance | |
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Vice President Finance - Business Planning & Analysis | VP | Finance | |
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VP Controller | VP | Finance | |
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Director, Strategic Sourcing | Director | Procurement | |
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Senior Director Sourcing & Procurement | Director | Procurement | |
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Director, HR Business Partner | Director | HR | |
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Director, HR Systems & Operations | Director | HR | |
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Employee Engagement, Employee Experience | CXO | HR | |
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Director of Human Resources/HRBP | Director | HR | |
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Director Human Resources Information Technology | Director | HR | |
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Corporate Communications Manager, Employee Experience | Manager | HR | |
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Head of Finance IT Department | Director | IT | |
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Head of Financial Consolidation and Reporting | Director | Finance | |
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Global Finance Reporting Manager | Manager | Finance | |
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Financial Director | Director | Finance | |
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Apps Being Evaluated by Sephora Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sephora IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sephora digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sephora Technographics
Sephora is a Retail organization based in France,
with around 52000 employees and annual revenues of $15.00 billion.
Sephora operates a diverse technology stack with applications such as
Oracle NetSuite ERP, SAP SuccessFactors Compensation and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Compensation Management and Chatbots and Conversational AI.
Sephora has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and Salesforce.
Sephora recently adopted applications including
SAP S/4 HANA in 2024, Sitecore Moosend Personalization in 2022 and Maxxing Loyalty Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sephora’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sephora’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sephora technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.