Serco North America (holdings)
12930 Worldgate Dr Ste 600,
Herndon, 20170-6027, VA,
United States
Herndon, 20170-6027, VA,
United States
1 703-939-6000
Professional Services
Serco North America (holdings) Technographics
Serco North America (holdings) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Serco North America (holdings) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Serco North America (holdings) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Serco North America (holdings) has purchased the following applications: Moodle LMS for Learning and Development in 2022, Slack Connect for Collaboration in 2022, ServiceNow ITSM for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Serco North America (holdings) is running and its propensity to invest more and deepen its relationship with Moodle , Salesforce , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Serco North America (holdings) revenues, which have grown to $1.11 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Serco North America (holdings) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Serco North America (holdings) Tech Stack and Enterprise Applications
Serco North America (holdings) HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2022 | 2022 |
In 2022, Serco North America implemented Moodle LMS. The Moodle LMS is deployed on the Serco North America public website to deliver centralized online learning, and the deployment is aligned to the Learning and Development category.
The implementation focuses on standard learning management capabilities, including course authoring and catalog delivery, enrollment and role based access controls, assessment and grading workflows, and learning analytics and reporting to support HR and training functions. Moodle LMS is embedded as the delivery layer on the corporate site, with configuration centered on centralized administration, site level course management, and web based learner access to serve Serco North America training and compliance needs.
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Serco North America (holdings) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Serco North America (holdings) implemented Slack Connect as a core Collaboration capability. The implementation surfaces Slack Connect on public-facing website touchpoints and within internal workspaces to enable external partner messaging and client-facing collaboration.
Slack Connect was configured to support shared channels, direct messaging with external organizations, file sharing, and workspace-level administration. The deployment uses workspace provisioning and admin controls consistent with enterprise Collaboration tooling, and Slack Connect is presented as the primary channel for cross-organizational communication and coordination.
Operationally the rollout supports professional services business functions including account teams and delivery coordination, with governance scoped to channel naming conventions, external user vetting, and message retention policies. The configuration emphasizes workspace-level access controls and streamlined external collaboration, positioning Slack Connect as Serco North America (holdings) Slack Connect Collaboration solution for partner and client interactions.
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Serco North America (holdings) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Serco North America (holdings) implemented ServiceNow ITSM. The deployment is visible on the company website and positions ServiceNow ITSM as the primary IT Service Management solution supporting Serco North America. Configuration emphasizes centralized ticketing and a self-service intake channel exposed through the public site, extending IT Service Management workflows to both internal users and external touchpoints.
Functional coverage aligns with standard IT Service Management capabilities, including incident management, change management, a service catalog with self-service portal, configuration management through a CMDB, knowledge management, automated ticket routing, and SLA enforcement. ServiceNow ITSM is described in ways consistent with providing incident workflows, request fulfillment, change approval chains, and knowledge base publishing to support IT operations and service desk processes.
Operational ownership appears concentrated in corporate IT and shared service centers that support service desk and IT operations across North America. Governance and process controls emphasize standardized ticket lifecycles, change advisory board workflows, service catalog governance, and role based access controls to enforce consistency and compliance. The public website integration indicates a blended intake model that brings external request handling into the ServiceNow ITSM platform.
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Serco North America (holdings) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Serco North America (holdings) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Serco North America (holdings)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Serco North America (holdings) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Serco North America (holdings) IT executives and key decision makers. This section highlights Serco North America (holdings)'s latest recorded technology evaluations, including Siemens Teamcenter for Product Lifecycle Management on 2026-02-23, Hugging Face Platform for AI infrastructure on 2025-08-27, and IBM Tririga Real Estate Management for Facility Management on 2025-07-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Serco North America (holdings) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-23 | Serco North America (holdings) | Evaluated | Siemens Digital Industries Software | Siemens Teamcenter | Product Lifecycle Management | PLM and Engineering |
| 2025-08-27 | Serco North America (holdings) | Evaluated | Hugging Face | Hugging Face Platform | AI infrastructure | AI Development |
| 2025-07-28 | Serco North America (holdings) | Evaluated | IBM | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations |
| 2024-07-15 | Serco North America (holdings) | Evaluated |
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IT Service Management | ITSM |
FAQ - APPS RUN THE WORLD Serco North America (holdings) Technographics
Serco North America (holdings) is a Professional Services organization based in United States,
with around 20000 employees and annual revenues of $1.11 billion.
Serco North America (holdings) operates a diverse technology stack with applications such as
Moodle LMS, Slack Connect and ServiceNow ITSM,
covering areas like Learning and Development, Collaboration and IT Service Management.
Serco North America (holdings) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, Salesforce and ServiceNow.
Serco North America (holdings) recently adopted applications including
Moodle LMS in 2022, Slack Connect in 2022 and ServiceNow ITSM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Serco North America (holdings)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Serco North America (holdings)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Serco North America (holdings) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.