Serigraph
3801 East Decorah Road,
West Bend, 53095, WI,
United States
West Bend, 53095, WI,
United States
1 262-335-7200
Professional Services
Serigraph Technographics
Serigraph Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Serigraph and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Serigraph employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Serigraph has purchased the following applications: UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2019, Microsoft 365 for Collaboration in 2016, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Serigraph is running and its propensity to invest more and deepen its relationship with UKG , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Serigraph revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Serigraph intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Serigraph Tech Stack and Enterprise Applications
Serigraph HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019 Serigraph implemented UKG Pro Recruiting (ex UltiPro Recruiting) as its Recruiting,Applicant Tracking System, establishing a centralized platform for candidate intake and career site application flows. The implementation placed the UKG Pro Recruiting application on the corporate website to capture applicant data directly into the ATS and to standardize job posting and application entry points.
The UKG Pro Recruiting implementation included core applicant tracking capabilities typical of the category, including job requisition management, candidate sourcing and profiles, interview scheduling and feedback capture, offer management, and recruitment reporting and analytics. UKG Pro Recruiting was configured to support career site application forms and candidate portals, aligning recruiter and hiring manager workflows within the Recruiting,Applicant Tracking System framework.
Operational ownership sits with Serigraph Human Resources and Talent Acquisition teams in the United States, where the deployment supports professional services hiring and multirole requisition processing. Governance controls were structured around requisition approvals, candidate review pipelines, and hiring manager handoffs, with the UKG Pro Recruiting application serving as the primary system of record for external applicant activity originating from the Serigraph website.
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Serigraph Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Serigraph implemented Microsoft 365 as its primary Collaboration platform. The deployment targeted Serigraph's 500 employees in the United States and centralized core workstreams for email, document collaboration, and team communication.
The Microsoft 365 implementation includes core Collaboration components such as Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for persistent chat and meetings, and OneDrive for file sync and personal storage. Configuration emphasized a cloud tenant architecture with desktop and mobile client access and integrated Outlook workloads to support knowledge worker productivity.
Governance was structured around a centralized Microsoft 365 tenant with Azure Active Directory identity and access controls, role based administration, and content lifecycle policies to manage sharing and retention. Serigraph is using Microsoft 365 on their website and operates the solution across its United States operations to support internal communications, document management, and collaboration business functions.
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Serigraph CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, Serigraph implemented Zendesk Service as its Customer Support solution on the company website. The deployment used Zendesk Service to centralize inbound customer inquiries via an embedded web widget and email ticketing, establishing case lifecycle workflows for resolution and escalation and aligning web-facing contact flows with internal support processes.
The implementation leveraged standard Customer Support capabilities including ticket management, knowledge base self-service, automated routing, macros and trigger-based automation to enforce response workflows. The cloud SaaS architecture routed tickets to Serigraph’s customer service and account management teams with role-based agent access and workflow configuration, while governance emphasized configuration control, agent training, and documented procedures for ticket triage and escalation.
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Customer Support | CRM |
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2017 | 2017 |
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Lead Generation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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Serigraph ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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Serigraph IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Serigraph
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Sales Opertaions | Director | Sales | |
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Customer Care Representative and Inside Sales | Manager | Customer Service | |
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Customer Care / Inside Sales Associate | Manager | Customer Service | |
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Director of Inside Sales Operations | Director | Sales | |
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Apps Being Evaluated by Serigraph Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Serigraph IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Serigraph digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Serigraph Technographics
Serigraph is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
Serigraph operates a diverse technology stack with applications such as
UKG Pro Recruiting (ex UltiPro Recruiting), Microsoft 365 and Zendesk Service,
covering areas like Recruiting, Applicant Tracking System, Collaboration and Customer Support.
Serigraph has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Microsoft and Zendesk.
Serigraph recently adopted applications including
Google Cloud Platform (GCP) in 2021, UKG Pro Recruiting (ex UltiPro Recruiting) in 2019 and Zebrafi Zebra Salesbot in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Serigraph’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Serigraph’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Serigraph technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.