St Mary's University, Twickenham
Waldegrave Road Strawberry Hill,
Twickenham, TW1 4SX,
United Kingdom
Twickenham, TW1 4SX,
United Kingdom
44 20 8240-4000
Education
St Mary's University, Twickenham Technographics
St Mary's University, Twickenham Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by St Mary's University, Twickenham and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 738 St Mary's University, Twickenham employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that St Mary's University, Twickenham has purchased the following applications: PeopleManager HR for Core HR in 2016, Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems St Mary's University, Twickenham is running and its propensity to invest more and deepen its relationship with PeopleManager , Moodle , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing St Mary's University, Twickenham revenues, which have grown to $77.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for St Mary's University, Twickenham intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
St Mary's University, Twickenham Tech Stack and Enterprise Applications
St Mary's University, Twickenham HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PeopleManager | Legacy | PeopleManager HR | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 St Mary's University, Twickenham deployed PeopleManager HR as a Core HR application to provide manager self-service and employee self-service functionality. PeopleManager HR is implemented as the front end for routine HR transactions and is documented on the university HR pages as the access point for staff and managers to perform HR tasks.
The implementation centers on manager self-service and ESS modules to handle leave booking, absence recording, timesheet submission and appraisal workflows, with configuration focused on approval routing and employee-initiated transactions. PeopleManager HR is used to surface standard HR workflows such as absence management, time capture and performance appraisal workflows, and it operates alongside the institution's personnel records and HR operational processes.
PeopleManager HR is integrated into St Marys Universitys PeopleNet iTrent HR landscape, aligning self-service transactions with the central HR system for recordkeeping and approvals. Operational scope includes university HR operations, line managers and employees who use the portal for day to day HR tasks, and governance is anchored in the university HR pages that document module usage and user responsibilities.
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Learning and Development | HCM |
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2020 | 2020 |
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St Mary's University, Twickenham AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, St Mary's University, Twickenham implemented Zendesk Chat. Zendesk Chat is deployed on the university website as a web chat front end, and it is categorized as Chatbots and Conversational AI. The deployment surfaces a conversational channel on public pages used for enquiries and information about courses, admissions and student services. This placement ties the chat interface directly to the institution's web presence and visitor engagement flows.
The Zendesk Chat implementation leverages standard conversational modules including a web chat widget, proactive messaging, offline message capture and chat transcript retention. Configuration focuses on routing and queuing logic to deliver live conversations to campus support agents, with handoff paths for asynchronous follow up. The setup captures conversation metadata and transcripts to support subsequent case handling and knowledge capture within operational workflows.
Operational coverage centers on website visitors and the university staff who manage web enquiries, including admissions and student services teams. Administration is conducted through the Zendesk Chat console, with agent presence management, canned responses and reporting configured to reflect higher education inquiry patterns. Governance activities emphasize public chat availability windows, staffing rules and transcript retention to align chat operations with institutional customer service processes.
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St Mary's University, Twickenham Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, St Mary's University, Twickenham implemented Microsoft 365 for Collaboration. Microsoft 365 is referenced in the university's public website source, indicating institutional adoption of the platform for campus collaboration and content delivery.
The implementation focuses on core Collaboration capabilities, with deployments aligned to typical Microsoft 365 functional modules such as Exchange Online for email, Microsoft Teams for synchronous and asynchronous communication, SharePoint Online for intranet and document libraries, OneDrive for personal file storage, and the Office productivity suite for authoring and coauthoring. Microsoft 365 supports teaching, research administration, student services, and central administrative workflows across the institution.
Operational coverage is university wide, spanning academic departments and administrative units at St Mary's University, Twickenham, and governance is organized around central IT account provisioning and access control consistent with institutional Collaboration deployments. The narrative reflects on-platform use visible on the public site rather than specific third party integrations or measurable outcomes.
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St Mary's University, Twickenham Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2017 | 2017 |
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St Mary's University, Twickenham CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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St Mary's University, Twickenham IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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St Mary's University, Twickenham CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at St Mary's University, Twickenham
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by St Mary's University, Twickenham Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from St Mary's University, Twickenham IT executives and key decision makers. This section highlights St Mary's University, Twickenham's latest recorded technology evaluations, including SAP Student Lifecycle Management for Student Information on 2025-10-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the St Mary's University, Twickenham digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-23 | St Mary's University, Twickenham | Evaluated | SAP | SAP Student Lifecycle Management | Student Information | ERP Services and Operations |
FAQ - APPS RUN THE WORLD St Mary's University, Twickenham Technographics
St Mary's University, Twickenham is a Education organization based in United Kingdom,
with around 738 employees and annual revenues of $77.6 million.
St Mary's University, Twickenham operates a diverse technology stack with applications such as
PeopleManager HR, Zendesk Chat and Microsoft 365,
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
St Mary's University, Twickenham has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PeopleManager, Zendesk and Microsoft.
St Mary's University, Twickenham recently adopted applications including
DocuSign eSignature in 2023, Microsoft Entra ID (formerly Azure Active Directory) in 2022 and Moodle LMS in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of St Mary's University, Twickenham’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates St Mary's University, Twickenham’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete St Mary's University, Twickenham technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.