Surrey County Council
Woodhatch Place, 11 Cockshot Hill, Woodhatch,
Reigate, RH2 8EF,
United Kingdom
Reigate, RH2 8EF,
United Kingdom
44 34 5600-9009
Government
Surrey County Council Technographics
Surrey County Council Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Surrey County Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18720 Surrey County Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Surrey County Council has purchased the following applications: Unit4 Business World for ERP Financial in 2021, OrangeHRM ATS for Applicant Tracking System in 2005, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Surrey County Council is running and its propensity to invest more and deepen its relationship with UNIT4 , OrangeHRM , TribePad or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Surrey County Council revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Surrey County Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Surrey County Council Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | SAP ERP ECC 6.0 | Unit4 Business World | ERP Financial | ERP Financial Management | Embridge Consulting | 2021 | 2023 |
In 2021, Surrey County Council extended funding to complete implementation of Unit4 Business World. The Unit4 Business World deployment is an ERP Financial initiative contracted to Unit4 Ltd and commenced in September 2020, originally targeted for a December 2021 go-live before Cabinet approved an extension to complete go-live in April 2022.
The implementation centralizes back-office Finance, Procurement, HR and Payroll processes, deploying core finance, procurement and human capital processing capabilities consistent with an ERP Financial system. Unit4 Business World is configured to manage transactional finance, supplier and purchase-to-pay workflows, payroll processing and employee data, supporting management decision making and operational reporting.
The project replaced an existing SAP ERP ECC 6.0 environment, and delivery included systems integration support from Embridge Consulting. Cabinet documentation records approved revenue funding of and capital funding of to complete the programme, with senior governance led by the Deputy Leader and Cabinet Member for Finance and Resources and the Executive Director for Resources.
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ERP Financial | ERP Financial Management |
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2023 | 2024 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OrangeHRM | Legacy | OrangeHRM ATS | Applicant Tracking System | HCM | n/a | 2005 | 2005 |
In 2005 Surrey County Council implemented OrangeHRM ATS, an Applicant Tracking System, to support recruitment and core HR business functions. The OrangeHRM ATS deployment emphasized standard Applicant Tracking System capabilities, including job requisition management, candidate tracking, configurable recruitment workflows, interview scheduling, offer processing and reporting, with OrangeHRM ATS integrated into HR hiring processes.
Operational ownership is centered within HR and corporate recruitment teams, with configuration focused on role based access, workflow orchestration for requisition approvals and reporting instrumentation for compliance and audit needs. The deployment supported end to end candidate lifecycle management and standardized recruitment workflows across council hiring administrators.
Separately the organisation maintains an ongoing SAP Time Management project where the team assists SAP Time Administrators with monthly payroll data input, training, creation of clear work instructions, e learning packages, online support, validation reporting and query resolution. The project team member reports being highly knowledgeable in all areas of SAP Time Management and has participated from the beginning of its implementation on the live system, providing operational governance and hands on support to payroll and time administration processes.
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Applicant Tracking System | HCM |
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2019 | 2019 |
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Benefits Administration | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2021 | 2023 |
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Learning and Development | HCM |
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2019 | 2020 |
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Learning and Development | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2021 | 2023 |
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Payroll | HCM |
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2017 | 2017 |
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Talent Management | HCM |
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2021 | 2023 |
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Time and Attendance | HCM |
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2005 | 2005 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Surrey County Council implemented Zendesk Chat on its public website as part of its Chatbots and Conversational AI capability to support online citizen interactions. The deployment embeds the Zendesk Chat web widget to enable real-time conversational sessions, automated greeting messages, and initial triage through canned responses.
Configuration work focused on chat availability controls, conversational routing to live agents, and session transcript capture for web channel continuity, reflecting typical Chatbots and Conversational AI functional workflows. The implementation situates Zendesk Chat within Surrey County Council's Chatbots and Conversational AI tooling for public website interactions, with governance centered on web channel operational controls and agent handover procedures.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2012 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2021 | 2023 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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3D Modeling | PLM and Engineering |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2022 | 2023 |
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Procurement | Procurement |
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2021 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2011 | 2011 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2011 | 2011 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Surrey County Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Surrey County Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Surrey County Council Technographics
Surrey County Council is a Government organization based in United Kingdom,
with around 18720 employees and annual revenues of $1.30 billion.
Surrey County Council operates a diverse technology stack with applications such as
Unit4 Business World, OrangeHRM ATS and Zendesk Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Surrey County Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, OrangeHRM and Zendesk.
Surrey County Council recently adopted applications including
Unit4 ERPx in 2023, Unit4 Procurement in 2022 and Unit4 Business World in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Surrey County Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Surrey County Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Surrey County Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.