Sykes Enterprises, Incorporated
400 N Ashley Dr,
Tampa, 33602, FL,
United States
Tampa, 33602, FL,
United States
1 813-274-1000
Professional Services
Sykes Enterprises, Incorporated Technographics
Sykes Enterprises, Incorporated Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sykes Enterprises, Incorporated and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 46000 Sykes Enterprises, Incorporated employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sykes Enterprises, Incorporated has purchased the following applications: Intuit QuickBooks Accountant Desktop for ERP Financial in 2017, Equifax LawLogix Guardian for HR Compliance in 2015, Microsoft Power BI for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sykes Enterprises, Incorporated is running and its propensity to invest more and deepen its relationship with Intuit , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sykes Enterprises, Incorporated revenues, which have grown to $1.71 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sykes Enterprises, Incorporated intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sykes Enterprises, Incorporated Tech Stack and Enterprise Applications
Sykes Enterprises, Incorporated ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit QuickBooks Accountant Desktop | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Sykes Enterprises, Incorporated implemented Intuit QuickBooks Accountant Desktop as an ERP Financial application. The rollout established an Intuit QuickBooks Accountant Care Team based in Sykes Deland to provide hands on setup and ongoing technical support for accountants, CPAs, and bookkeepers serving internal and external client files.
The Intuit QuickBooks Accountant Desktop configuration focused on core accountant workflows, including company file setup, chart of accounts management, reconciliation, payroll processing support, and product knowledge enablement. Functional capabilities emphasized troubleshooting for desktop client files, advisory support for QuickBooks Online and payroll services, and federal and state tax assistance related to client bookkeeping and payroll activities.
Operational coverage centered on the Sykes Deland support center and adjacent accounting operations, supporting both Sykes accountants and client bookkeeping teams. The implementation supported hybrid usage patterns where Intuit QuickBooks Accountant Desktop worked alongside QuickBooks Online and payroll services as part of technical support and client file handling workflows.
Governance was organized through a care team model with formal case intake and technical triage, ongoing knowledge transfer, and sustained support processes in place from November 2017 to present. These governance practices standardized accountant facing support and institutionalized federal and state tax assistance workflows within the ERP Financial deployment.
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ERP Financial | ERP |
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2011 | 2012 |
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Expense Management | ERP |
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2007 | 2007 |
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Tax Management | ERP |
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2017 | 2017 |
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Sykes Enterprises, Incorporated HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax LawLogix Guardian | HR Compliance | HCM | n/a | 2015 | 2015 |
In 2015, Sykes Enterprises, Incorporated implemented Equifax LawLogix Guardian to centralize and optimize Form I-9 management as part of its HR Compliance program. The deployment placed Equifax LawLogix Guardian at the center of I-9 creation, electronic storage, and audit documentation to support HR and compliance functions responsible for employment eligibility verification.
Equifax LawLogix Guardian was configured to enforce standard I-9 workflows, role based access controls, audit trails, and retention scheduling, aligning with common HR Compliance capabilities for form validation, remedial task routing, and compliance reporting. Configuration emphasized electronic evidence capture and document management to reduce manual paper handling and to ensure consistent audit readiness across hiring processes.
Governance was structured to centralize I-9 oversight under HR and compliance teams, standardize verification and remediation processes, and instrument audit workflows for periodic review and internal control. The implementation targeted company wide HR Compliance operations in support of employment verification requirements in the United States, with the explicit objective of optimizing I-9 compliance.
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Learning and Development | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2003 | 2003 |
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Workforce Management | HCM |
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2011 | 2011 |
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Sykes Enterprises, Incorporated Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, Sykes Enterprises, Incorporated used Microsoft Power BI to analyze company data and compile statistical reports for presentation, leveraging Excel as a companion analysis and formatting tool. Microsoft Power BI was applied as the central Analytics and BI application for data modeling, interactive visualization, and dashboard creation to support presentation-ready reporting.
The implementation centered on building report workbooks and dashboards, combining Power BI visualization layers with Excel-based statistical tables and charts to produce presentation deliverables. Governance and workflow workstreams emphasized standardizing report templates, consolidating data preparation into repeatable Power BI datasets, and streamlining the handoff between analysts producing statistical analysis and presenters delivering compiled reports.
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Sykes Enterprises, Incorporated Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Sykes Enterprises, Incorporated CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sykes Enterprises, Incorporated ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Sykes Enterprises, Incorporated PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Sykes Enterprises, Incorporated PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Sykes Enterprises, Incorporated IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sykes Enterprises, Incorporated CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sykes Enterprises, Incorporated
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Manager Business Intelligence | Manager | IT | |
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Senior Financial Analyst-Global Operations and Business Intelligence | Manager | IT | |
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Director Corporate Finance Accounting | Director | Finance | |
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Exec Director North America Workforce & Reporting | Director | HR | |
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Director, Global IT Client Services | Director | Customer Service | |
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Senior Vice President, Global Marketing | VP | Marketing | |
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Chief Financial Officer | CXO | Finance | |
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VP and Corporate Controller | VP | Finance | |
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Vice President, Finance - North America | VP | Finance | |
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Executive Vice President and Chief Information Officer | CXO | IT | |
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Senior Vice President, Information Technology and Security | VP | IT | |
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Director, Global Finance, Travel Services | Director | Finance | |
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Senior Director Regional Finance & Controller, N.A. | Director | Finance | |
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Vice President, Treasurer, Financial Strategy | VP | Finance | |
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SVP of Global Operations | VP | Operations | |
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CHRO | CXO | HR | |
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Director Area HR Operations | Director | HR | |
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Regional Finance Payroll Manager | Manager | Finance | |
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Head of HR | Director | HR | |
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Executive Director, Customer Strategy & Solutions | Director | Customer Service | |
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Chief Customer Officer & President ASG | CXO | Customer Service | |
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Director of Customer Success | Director | Customer Service | |
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Chief Legal Officer | CXO | Legal | |
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Global Compliance Officer | Manager | Finance | |
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Senior Vice President and Associate General Counsel | VP | Legal | |
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Apps Being Evaluated by Sykes Enterprises, Incorporated Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sykes Enterprises, Incorporated IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sykes Enterprises, Incorporated digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Sykes Enterprises, Incorporated Technographics
Sykes Enterprises, Incorporated is a Professional Services organization based in United States,
with around 46000 employees and annual revenues of $1.71 billion.
Sykes Enterprises, Incorporated operates a diverse technology stack with applications such as
Intuit QuickBooks Accountant Desktop, Equifax LawLogix Guardian and Microsoft Power BI,
covering areas like ERP Financial, HR Compliance and Analytics and BI.
Sykes Enterprises, Incorporated has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Equifax and Microsoft.
Sykes Enterprises, Incorporated recently adopted applications including
Moodle LMS in 2021, Adobe Connect in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sykes Enterprises, Incorporated’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sykes Enterprises, Incorporated’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sykes Enterprises, Incorporated technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.