City of Tacoma
747 Market St,
Tacoma, 98402, WA,
United States
Tacoma, 98402, WA,
United States
1 253-591-5100
Government
City of Tacoma Technographics
City of Tacoma Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Tacoma and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4300 City of Tacoma employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Tacoma has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, SAP ERP HCM Benefits for Benefits Administration in 2018, IFS Clevest for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Tacoma is running and its propensity to invest more and deepen its relationship with SAP , IFS , Xylem or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Tacoma revenues, which have grown to $1.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Tacoma intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Tacoma Tech Stack and Enterprise Applications
City of Tacoma ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2022 | 2023 |
In 2022 City of Tacoma initiated a technical migration to SAP S/4 HANA as its ERP Financial platform. The program is scoped as a technical move rather than a broad fit-to-standard reengineering, and it preserves existing ECC HR functionality and ESS during the transition.
Implementation scope centers on municipal finance and human capital management, with SAP S/4 HANA targeted to assume transactional financial and continued HCM processing from SAP ECC. The City explicitly declined a large fit-to-standard effort, instead expecting selected vendors to surface any custom development that conflicts with standard S/4 functionality and to propose remediations before implementing them.
Functional add-ons and third-party extensions are a core signal for cutover timing, two bolt-ons named BDEx and Xponential must be upgraded and go live concurrently with SAP S/4 HANA, and those bolt-on upgrades will be executed by their respective vendors. The City also requires a solution for its cass certification software, and additional extensions in scope include Esole, Verint, and Liquid UI.
Integration architecture is constrained and described by the City, most interfaces route through SAP PI, SAP BTP, or a single Business Connector interface using protocols https, sftp with flat files, RFC, and jdbc. The City completed the SAP Readiness Check for SAP S/4HANA and has not performed specific program readiness checks for interfaces, and no custom code analysis or t-shirt sizing results were provided in the procurement responses.
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City of Tacoma HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP HCM Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018 the City of Tacoma implemented SAP ERP HCM Benefits within its SAP HCM environment. The deployment targeted SAP ECC6.07 running on HANA and was staffed through the Information Technology Department with a Business Analyst II serving as configurator and subject matter expert.
SAP ERP HCM Benefits was configured across core HCM modules including SAP Personal Administration PA, Benefits BN, Organizational Management OM, Payroll PY, Personal Time Management PT, and the Employee Self Services ESS Portal. The configuration emphasis aligned with Benefits Administration needs, enabling eligibility rules, enrollment workflows, and payroll deduction mappings consistent with municipal HR processes. Work focused on parameterization, rules setup, and standard module configuration rather than bespoke application development.
Functional orchestration linked Benefits BN to Payroll PY and the Employee Self Services ESS Portal so that enrollment events and deduction changes propagated through the HCM stack. Configuration and integration testing were executed within the SAP ECC6.07 on HANA architecture, with the internal configurator responsible for scenario based validation and cutover activities. The full application name SAP ERP HCM Benefits is reflected in the HCM configuration and operational artifacts.
Governance and rollout were centered on an internal Business Analyst II who functioned as the second tier HRIS subject matter expert, accountable for configuration, scenario analysis, and supporting moderate to complex benefits cases. Process changes included standardizing benefits configuration and routing benefit related transactions through ESS for employee initiated actions. Configuration ownership remained with the City of Tacoma IT and HR stakeholders.
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Core HR | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2018 | 2018 |
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City of Tacoma ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Hitachi Ventyx Mobile WFM | IFS Clevest | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, City of Tacoma implemented IFS Clevest as its Field Service Management application. The deployment replaced Hitachi Ventyx Mobile WFM for field operations and established IFS Clevest as the primary mobile workforce and work order platform for city utilities.
The IFS Clevest implementation centered on Field Service Management capabilities including mobile workforce management, work order creation and execution, scheduling and dispatch, and asset and inventory tracking. IFS Clevest was configured to support offline mobile execution and crew-based field workflows consistent with municipal utility maintenance operations.
GG/TPU is identified as the organization responsible for decommissioning the ABB Ventyx Service Suite landscape, and that decommissioning will occur once existing users have been transitioned off the ABB environment. The implementation narrative therefore covers both the live cutover to IFS Clevest and the controlled retirement of ABB Ventyx Service Suite under GG/TPU governance.
Operational scope included field operations within City of Tacoma utilities and maintenance business functions, with governance and user transition oversight assigned to GG/TPU. Rollout and transition governance emphasized staged user moves and a formal decommissioning handoff for the ABB Ventyx Service Suite to ensure continuity of Field Service Management operations.
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Utilities ERP | ERP Services and Operations |
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2020 | 2024 |
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City of Tacoma Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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City of Tacoma Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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City of Tacoma CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2023 | 2023 |
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City of Tacoma PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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City of Tacoma PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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City of Tacoma IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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City of Tacoma CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at City of Tacoma
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Director | Director | HR | |
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Human Resources Analyst | Non Manager | HR | |
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Asst. Director of Human Resources | Director | HR | |
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Human Resources Analyst | Non Manager | HR | |
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Office Administrator | Manager | HR | |
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Apps Being Evaluated by City of Tacoma Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Tacoma IT executives and key decision makers. This section highlights City of Tacoma's latest recorded technology evaluations, including Paradox Olivia Chatbot for Recruiting Chatbot on 2026-04-01, Salesforce Agentforce Service Agent for Chatbots and Conversational AI on 2026-01-08, and Docebo LMS for Learning and Development on 2025-05-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Tacoma digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-01 | City of Tacoma | Evaluated | Workday | Paradox Olivia Chatbot | Recruiting Chatbot | HCM |
| 2026-01-08 | City of Tacoma | Evaluated | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | AI-Powered Application |
| 2025-05-06 | City of Tacoma | Evaluated | Docebo | Docebo LMS | Learning and Development | HCM |
| 2025-04-14 | City of Tacoma | Evaluated |
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Real Estate Property Management | ERP Services and Operations |
| 2025-04-11 | City of Tacoma | Evaluated |
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Payment Processing | ERP |
| 2025-02-27 | City of Tacoma | Evaluated |
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EPM | EPM |
| 2024-12-30 | City of Tacoma | Evaluated |
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Point Of Sale | ERP Services and Operations |
| 2024-11-19 | City of Tacoma | Evaluated |
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Event Management | Collaboration |
| 2024-10-30 | City of Tacoma | Evaluated |
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Learning and Development | HCM |
| 2024-10-09 | City of Tacoma | Evaluated |
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Customer Experience | CRM |
FAQ - APPS RUN THE WORLD City of Tacoma Technographics
City of Tacoma is a Government organization based in United States,
with around 4300 employees and annual revenues of $1.33 billion.
City of Tacoma operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP ERP HCM Benefits and IFS Clevest,
covering areas like ERP Financial, Benefits Administration and Field Service Management.
City of Tacoma has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IFS.
City of Tacoma recently adopted applications including
DQLabs Platform in 2023, SAP S/4 HANA in 2022 and Xylem Sensus FlexNet in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Tacoma’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Tacoma’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Tacoma technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.