The Co-operative Bank
1 Balloon St,
Manchester, M60 4EP,
United Kingdom
Manchester, M60 4EP,
United Kingdom
44 34 5721-2212
Banking and Financial Services
The Co-operative Bank Technographics
The Co-operative Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Co-operative Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2656 The Co-operative Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Co-operative Bank has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Access People HR ATS for Applicant Tracking System in 2020, Temenos Infinity for Digital Banking in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Co-operative Bank is running and its propensity to invest more and deepen its relationship with Oracle , The Access Group , Alight Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Co-operative Bank revenues, which have grown to $671.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Co-operative Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Co-operative Bank Tech Stack and Enterprise Applications
The Co-operative Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 The Co-operative Bank implemented Oracle E-Business Suite as an ERP Financial deployment, executing Phase 1b to bring General Ledger, Accounts Receivable, Accounts Payable, Cash Management and Fixed Assets into a unified financial footprint. The program included a targeted data migration from five legacy general ledgers and concurrent Phase 1a work to deploy General Ledger and Data Relationship Management for master chart of accounts governance.
Implementation modules and configuration work centered on Oracle E-Business Suite core financials, with Data Relationship Management used to manage the master chart of accounts and FDMEE used to feed HFM for downstream consolidation. Functional tasks included mapping rules between legacy charts and the new GL chart of accounts, data conversion and customization, generating Pick Slip reports and Performa invoices as part of Order to Cash cycle automation, and clearing AR interface table entries to resolve import issues.
Integrations were explicitly implemented between Oracle E-Business Suite and Order Management, Inventory and Purchasing modules, and with Hyperion products to support financial reporting and consolidation. The engagement also addressed accounts receivable automation through an inbound auto lockbox implementation and troubleshooting of auto lockbox and journal approval workflow behaviours linked to employee hierarchy and GL relationships.
Governance and delivery followed AIM methodology, with requirement gathering, As Is analysis, system study and gap analysis documented by the implementation team. Operational support activities included SQL based backend diagnostics, priority handling of month end closing issues for O2C and P2P cycles, and stabilization tasks to close AP and PO modules during the rollout.
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ERP Financial | ERP |
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2015 | 2016 |
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Expense Management | ERP |
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2014 | 2014 |
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Expense Management | ERP |
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2020 | 2020 |
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The Co-operative Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access People HR ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, The Co-operative Bank selected Access People HR ATS for an accelerated integrated HCM and payroll program covering roughly 3,200 employees, deploying the Access People HR ATS as part of a broader PeopleXD HR system and payroll managed services delivery. The project was driven by objectives to reduce HR and payroll cost, improve data quality and visibility, introduce self-service, and enhance user experience while providing a scalable platform in the Applicant Tracking System category.
Implementation followed an aggressive, stage-gated approach that commenced with an immediate kick-off to align milestones, governance, methodology and scope, and to finalize data migration planning. The Deploy stage built the PeopleXD HR configuration against defined business and functional requirements and scheduled training workshops, while the Review and Run stage executed a three week user acceptance testing cycle covering functional, end-to-end, integration and performance testing. A subsequent four week parallel run matched payroll results produced by the PeopleXD solution with the Bank’s existing payroll outputs before the November 2020 go-live, after which the teams transitioned to Business as Usual Live Support.
Technical and functional scope emphasized core HR data stabilization, payroll processing and employee self-service, with specific remediation work on pension salary sacrifice calculations and reconfiguration of job records following an unscheduled reorganisation. The Access team performed a deep dive on source data to surface and correct inaccuracies, and the program incorporated structured user acceptance testing and scheduled training to raise adoption. Operational controls included daily stand-up calls for issue resolution and manager-facing lunch and learn sessions that engaged approximately two thirds of managers without mandation.
Governance and operationalization moved from project to BAU with retained service management for payroll managed services and an emphasis on ongoing partnership to handle configuration changes and data quality. All project objectives and targets were reported as met to schedule and ahead of standard plans for similar deployments, and the Bank sustained payroll accuracy above agreed service levels while moving to a more visible and flexible monthly payroll process facilitated by Access People HR ATS in the Applicant Tracking System category.
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Core HR | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2021 | 2021 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2020 | 2020 |
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The Co-operative Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos Infinity | Digital Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 The Co-operative Bank implemented Temenos Infinity as its Digital Banking platform. The Co-operative Bank is a UK banking and financial services firm with 2,656 employees and revenue of 671000000, and the Temenos Infinity deployment targeted the bank's customer-facing digital channel capabilities and retail banking services.
Temenos Infinity was configured to deliver omnichannel retail banking functionality including online and mobile banking, digital onboarding, account servicing, payments initiation, and a centralized digital product catalog, reflecting typical Digital Banking module sets. The implementation emphasized channel orchestration to standardize customer journeys across web and mobile and established centralized channel governance, product lifecycle coordination, and UX release processes to align retail banking, customer service, and digital teams.
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Loan Management | ERP Services and Operations |
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2015 | 2015 |
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The Co-operative Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2018 |
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The Co-operative Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2013 | 2013 |
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The Co-operative Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2024 | 2025 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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The Co-operative Bank EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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The Co-operative Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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The Co-operative Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2015 | 2016 |
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Risk Management | TRM |
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2018 | 2018 |
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Risk Management | TRM |
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2021 | 2021 |
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The Co-operative Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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The Co-operative Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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The Co-operative Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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The Co-operative Bank Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2021 | 2021 |
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Professional Services | Professional Services |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at The Co-operative Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial & Restructuring Officer | CXO | Finance | |
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Finance Business Partner | Manager | Finance | |
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Treasurer | Manager | Treasury | |
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Head of HR Shared Services | Director | HR | |
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Director of Financial Performance, Planning and Analysis | Director | Finance | |
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Chief Accounting Officer | CXO | Finance | |
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Head Of Procurement | Director | Procurement | |
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Human Resources Director | Director | HR | |
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Account Payable Manager | Manager | Finance | |
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Chief Digital Officer | CXO | IT | |
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Change Director (Strategy and Simplification), Digital and Change (SME Banking) | Director | IT | |
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Chief Risk Officer | CXO | Risk | |
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Head of IT Security & Risk | Director | IT | |
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Compliance and Financial Crime Director | Director | Finance | |
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Interim AML and Fraud Risk Manager | Manager | Risk | |
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Head of AML, CTF & Sanctions / Nominated Officer | Director | Risk | |
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Head of Fraud Oversight, Group Risk | Director | Finance | |
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Fraud Risk Manager | Manager | Risk | |
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Finance Manager - Cost Lead | Manager | Finance | |
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IT Programme Manager | Manager | IT | |
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Head of Cost and Supplier Management | Director | Procurement | |
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Senior Finance Business Partner/Project Accountant - IT Transformation & Change | Manager | IT | |
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Head of Treasury Finance | Director | Finance | |
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Head of Finance Operations | Director | Finance | |
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Head of Finance Operations | Director | Finance | |
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Finance Strategy Manager | Manager | Finance | |
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Interim Head of Procurement | Director | Procurement | |
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IT Service & Supplier Manager | Manager | Procurement | |
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Bank Chief Information Officer | CXO | IT | |
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Open Banking Lead | Manager | Operations | |
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Apps Being Evaluated by The Co-operative Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Co-operative Bank IT executives and key decision makers. This section highlights The Co-operative Bank's latest recorded technology evaluations, including ServiceNow ITSM for IT Service Management on 2025-02-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Co-operative Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-27 | The Co-operative Bank | Evaluated | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
FAQ - APPS RUN THE WORLD The Co-operative Bank Technographics
The Co-operative Bank is a Banking and Financial Services organization based in United Kingdom,
with around 2656 employees and annual revenues of $671.0 million.
The Co-operative Bank operates a diverse technology stack with applications such as
Oracle E-Business Suite, Access People HR ATS and Temenos Infinity,
covering areas like ERP Financial, Applicant Tracking System and Digital Banking.
The Co-operative Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, The Access Group and Temenos.
The Co-operative Bank recently adopted applications including
Experian Ascend Analytical Sandbox in 2024, Kyndryl IT Modernization in 2024 and Morningstar ESG in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Co-operative Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Co-operative Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Co-operative Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.