Apps Run The World

The University of North Carolina at Pembroke Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by The University of North Carolina at Pembroke and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 The University of North Carolina at Pembroke employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that The University of North Carolina at Pembroke has purchased the following applications: Drupal CMS for Web Content Management in 2021, Algolia Search for Application, Web and Enterprise Search in 2021, Rocket.chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems The University of North Carolina at Pembroke is running and its propensity to invest more and deepen its relationship with Drupal , Algolia , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing The University of North Carolina at Pembroke revenues, which have grown to $120.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The University of North Carolina at Pembroke intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

The University of North Carolina at Pembroke (UNCP), also known as UNC Pembroke, is a public, co-educational, historically American Indian liberal arts university in the town of Pembroke in Robeson County, North Carolina, United States. UNC Pembroke is a master's level degree-granting university and one of 17 schools that constitute the University of North Carolina system.

Scope and Challenges

With Pembroke’s old systems, the IT help desk was hamstrung by a patchwork of manual processes and discrete tools. IT support was time-consuming and frustrating for everyone.UNC Pembroke needed better tools to deliver the kind of IT support to fit the university’s mission of bringing a personal touch to higher education. IT set out to find the right service management platform. “We wanted something cloud-hosted, something our internal people didn’t have to manage,” says Wes Frazier, Academic Applications Administrator at UNC Pembroke. “We host so many systems that we didn’t want to manage another thing.” Plus, people could access a web-based service management system from any device, especially mobile. IT also wanted to create a self-service portal, which makes support more efficient and is favored by tech-savvy students and staff. Most importantly, IT wanted a service management platform that could meet its immediate needs for incident response and knowledge management, and one that would grow as IT support matured and added capabilities such as change management.

The University of North Carolina at Pembroke uses Ivanti Service Manager for incident management, self-service, and configuration management. The applications team is using Ivanti to automate business workflows, including reporting requests that require approvals from different department managers and data stewards. By tracking the approval process through Ivanti, IT has eliminated a paper-based process and can ensure that the reports are completed faster and with less effort. The ECT team is using Ivanti to keep up with employee transitions and student enrollment. By tracking employee onboarding and offboarding through the solution, IT can ensure that new users have access to the appropriate applications and networks – and those access rights are terminated when users are no longer at the university. Ivanti Cloud Discovery has vastly simplified the onceonerous task of IT asset discovery and inventory management. Now IT staff can find, audit, and continually track every device, major operating system, and application on the network easily. And that makes its annual campus-computing refresh a breeze and gives he university the visibility it needs for compliance and reporting. IT staff and end users have welcomed Ivanti and reactions have been overwhelmingly positive.

Outcome and Implications

Pembroke is just getting started with its service management journey and is encouraged by its early successes. Frazier is excited about the ability to use data to drive better IT decisions. “You can query all the business objects in the product,” he says. “In Ivanti training, we were amazed at how much data we had about our systems, how we could run queries against it, and how narrowly we could define data. Our leadership was thrilled when they realized what data we were getting that we didn’t have before.” IT is already planning its next steps. Frazier is exploring using Ivanti’s custom business objects to create additional IT workflow processes. IT is evaluating Ivanti’s portfolio management module to help IT focus more strategically. Word of Ivanti’s power is spreading beyond IT, and Ivanti has caught the attention of the university’s public affairs department to help it manage its PR-related service requests and incidents. Frazier expects more university departments to use Ivanti to manage their business-service workflows. “We can leverage Ivanti even better as we give it more data. We’re going out of our way to make sure that we do. We’ve figured out that the more you invest in Ivanti, the more you can get out of it.” “Our organization is young when it comes to service management,” says Frazier. “Ivanti has proven itself in that it’s good for us now, and it can grow with us for the future. It’s not overly intimidating to learn or use if you’re just coming into service management. And it’s been a good mirror for us to examine our own process and find other ways to streamline and automate. You can focus on the present, see how you’ve matured, and look to the future.”

Quotes

“Ivanti has the power to grow with us and is easy to use to start off with. You can’t ask for better than that. We have a lot of self-service portal users – students and administrators – who like being empowered to put in their own tickets and track ticket status. The people who interfaced with the aging systems fell in love immediately with Ivant"  -said Wes Frazier, Academic Applications Administrator at UNC Pembroke.

“Before, we might as well have been using slide rules,” says Frazier. Within IT, the applications, network, and systems teams use Ivanti for service management, as does the educational and client technology group (ECT). “We’ve figured out that the more you invest in Ivanti, the more you can get out of it.” —Wes Frazier Academic Applications Administrator


1 University Drive
Pembroke, 28372-1510 , NC
United States
1 910-521-6000
https://www.uncp.edu/
Industry Employees Revenue
Life Sciences 500 $120.0M

Enterprise Software and Cloud Applications being used by The University of North Carolina at Pembroke


Vendor Old Product New Product Category Market Users VAR/SI When Live
Rocket.chat Legacy Applications Rocket.chat Chatbots and Conversational AI Artificial Intelligence n/a n/a 2021 2021
Subscribe Subscribe Subscribe Audio Video and Web Conferencing Collaboration Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Content Management Content Management Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Web Content Management Content Management Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application, Web and Enterprise Search Content Management Subscribe Subscribe 2021 2021
Subscribe Subscribe Subscribe Marketing Automation CRM Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Customer Experience CRM Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Tag Management CRM Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe ERP Financial ERP Financial Management Subscribe Subscribe 2016 n/a
Subscribe Subscribe Subscribe Admissions and Enrollment Management ERP Services and Operations Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2017 2017
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Application Hosting and Computing Services IaaS Subscribe Subscribe 2019 2019
Subscribe Subscribe Subscribe Secure Email Gateways (SEGs) IaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Content Delivery Network IaaS Subscribe Subscribe 2018 2018
Subscribe Subscribe Subscribe IT Service Management ITSM Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2020 2020
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2020 2020
Vendor Old Product New Product Category Market Users VAR/SI When Live
Amazon Web Services (AWS) Legacy Applications Amazon SES Transactional Email PaaS n/a n/a 2020 2020
Subscribe Subscribe Subscribe Transactional Email PaaS Subscribe Subscribe 2020 2020
Vendor Old Product New Product Category Market Users VAR/SI When Live
Rocket.chat Legacy Applications Rocket.chat Chatbots and Conversational AI Artificial Intelligence n/a n/a 2021 2021

IT Decision Makers and Key Stakeholders at The University of North Carolina at Pembroke


First Name Last Name Title Email Phone
Subscribe Subscribe Chancellor  Subscribe Subscribe
Subscribe Subscribe CIO Subscribe Subscribe
Subscribe Subscribe Vice Chancellor for Finance and Administration Subscribe Subscribe
Subscribe Subscribe Executive Director of University Communications and Marketing Subscribe Subscribe
Subscribe Subscribe Academic Applications Administrator Subscribe Subscribe