Trulieve
6749 Ben Bostic Road,
Quincy, 32351, FL,
United States
Quincy, 32351, FL,
United States
1 850-480-7955
Life Sciences
Trulieve Technographics
Trulieve Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Trulieve and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Trulieve employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trulieve has purchased the following applications: SAP Business One for ERP Financial in 2017, WebScale for AI infrastructure in 2020, Zendesk Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trulieve is running and its propensity to invest more and deepen its relationship with SAP , Webscale , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trulieve revenues, which have grown to $1.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trulieve intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Trulieve Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017, Trulieve implemented SAP Business One to centralize procurement and inventory operations within its ERP Financial footprint. The deployment targeted packaging raw materials procurement and purchase order lifecycle management, bringing procurement, supply chain, and finance activities into a single ERP Financial system.
SAP Business One was configured to support purchase requisition review, purchase order creation and submission, goods receipt processing, accounts payable posting, and inventory reservation for packaging materials. Configuration emphasized standardized open PO reporting and dock date fields, enabling the Purchasing Coordinator to submit and manage 400+ purchase orders monthly, update dock dates when shipments are delayed, and follow up on outstanding orders. The implementation leveraged SAP Business One procurement and inventory modules to operationalize vendor scheduling and velocity reporting workflows.
Operational coverage centered on procurement and inventory teams with daily use by Purchasing Coordinators for requisition validation, vendor negotiation on pricing and payment terms, and account credit limit management. Transactional procurement activity was aligned with finance processes to enforce control points across purchase ordering and payables. Vendor-provided velocity reports were incorporated into forecasting practices to inform consumption-based planning and supply conversations with vendors.
Governance introduced a requisition review gate, consolidated stewardship of the open PO report, and a regular cadence of vendor meetings to align supply with company and industry growth. Trulieve staff demonstrated strong end user proficiency with SAP Business One procurement workflows, and explicit outcomes included negotiated cost reductions on raw material inventory items that produced company savings. The implementation reflects a focused ERP Financial deployment that tightened procurement controls, vendor management, and inventory planning.
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ERP Financial | ERP Financial Management |
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2025 | 2025 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Webscale | Legacy | WebScale | AI infrastructure | AI Development | n/a | 2020 | 2020 |
In 2020, Trulieve implemented WebScale, an AI infrastructure platform, to support its commerce infrastructure for regulated ecommerce operations in the United States. Trulieve cites WebScale as a strategic partner for its commerce infrastructure, positioning the application to provide infrastructure-level control for an enterprise retail operation in a highly regulated market.
The implementation centers on hosting, performance, and security capabilities inferred from the vendor case study, with configuration focused on performance optimization, predictive scalability and real time visibility of traffic and application health. WebScale was used to provision scalable hosting and performance controls alongside security capabilities to meet regulatory and operational needs for online retail.
Operational coverage explicitly targets Trulieve's ecommerce business functions, including online merchandising, order processing, operations and IT support teams across its United States footprint. The deployment supports continuous monitoring and observability workflows that surface capacity signals and operational events for incident response and capacity planning without naming specific backend systems.
Governance emphasis in the rollout aligned with providing operations and compliance stakeholders with consolidated visibility and control through WebScale, enabling infrastructure orchestration and policy enforcement at the commerce layer. Reported outcomes from Trulieve include improved performance, predictive scalability and increased real time visibility for regulated ecommerce operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Trulieve implemented Zendesk Chat on its public website to introduce web-based conversational support. The deployment is categorized under Chatbots and Conversational AI and centers on real-time web chat and conversational messaging to support online customer interactions and inquiry routing.
The Zendesk Chat implementation is delivered as an embedded website chat widget, leveraging category-aligned capabilities such as live chat routing to agents, canned responses and macros for repeat inquiries, automated triggers for visitor engagement, and transcript capture for case escalation. Operational scope focuses on customer support and site-level customer engagement, with front-line support teams using the Zendesk Chat interface to manage sessions and hand off conversations to asynchronous channels when required.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PR and Media Communication | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Trulieve
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Trulieve Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Trulieve IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Trulieve digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Trulieve Technographics
Trulieve is a Life Sciences organization based in United States,
with around 6000 employees and annual revenues of $1.19 billion.
Trulieve operates a diverse technology stack with applications such as
SAP Business One, WebScale and Zendesk Chat,
covering areas like ERP Financial, AI infrastructure and Chatbots and Conversational AI.
Trulieve has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Webscale and Zendesk.
Trulieve recently adopted applications including
SAP S/4 HANA in 2025, Adform in 2024 and Hubspot CRM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Trulieve’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Trulieve’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Trulieve technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.