UniSuper
UniSuper Level 1, 385 Bourke Street,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 18 0033-1685
Banking and Financial Services
UniSuper Technographics
UniSuper Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UniSuper and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 855 UniSuper employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UniSuper has purchased the following applications: Microsoft 365 for Collaboration in 2019, DocuSign eSignature for Digital Signing in 2021, Genesys Cloud CX for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UniSuper is running and its propensity to invest more and deepen its relationship with Microsoft , DocuSign , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UniSuper revenues, which have grown to $199.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UniSuper intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UniSuper Tech Stack and Enterprise Applications
UniSuper Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, UniSuper implemented Microsoft 365 to provide Collaboration capabilities across the organization. The Microsoft 365 deployment centers on cloud-hosted Collaboration services including Exchange Online for email, SharePoint Online for intranet and content management, OneDrive for file synchronization, and Microsoft Teams for real-time communication and meetings. The implementation aligns Microsoft 365 application features with corporate productivity workflows to support internal communications, document collaboration, and member-facing content processes.
Microsoft 365 is referenced on UniSuper's public website, indicating use of web-hosted components and surface-level integration between the corporate site and the Microsoft 365 tenant for content delivery or authentication flows. Operational coverage likely spans IT, communications, HR, and member services consistent with Collaboration deployments at organizations of comparable size. Governance appears oriented around tenant-level administration, identity and access controls, and content governance policies typical for Microsoft 365 Collaboration implementations.
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UniSuper Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, UniSuper implemented DocuSign eSignature as a Digital Signing capability on its public website. UniSuper deployed DocuSign eSignature to provide web-based digital signature capture for member-facing documents and online consent workflows, aligning the application to the organization’s customer interaction layer.
The implementation emphasizes embedded signing flows within web pages and template-driven envelope creation, leveraging DocuSign eSignature features such as signature capture, recipient authentication, audit trail and tamper-evident sealing. Configuration work focused on document templates, signing ceremonies and role-based access to the DocuSign eSignature administrative controls, supporting repeatable form publishing and standardized signature workflows.
Operational coverage is concentrated on UniSuper’s website and public digital channels, where the solution is used for member transactions and form submission processes. The deployment integrates signing ceremonies directly into web form flows and document delivery paths, enabling signed artifacts to be archived according to document lifecycle procedures.
Governance activity centered on embedding e-signature policy into existing approvals and record retention workflows, and establishing administrator controls for envelope management and audit logging. The implementation situates DocuSign eSignature as the Digital Signing layer for UniSuper, connecting member-facing web workflows to governed electronic signature processes.
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Web Content Management | Content Management |
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2013 | 2013 |
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UniSuper CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, UniSuper implemented Genesys Cloud CX. The deployment uses the Genesys Customer Experience Platform on their website and positions Genesys Cloud CX as the enterprise Call Center solution supporting UniSuper customer service and contact center operations.
The implementation concentrates on web-facing digital channel integration and omnichannel interaction routing, embedding site chat and web-based contact flows into contact center workflows. The architecture is a cloud-hosted Genesys Cloud CX instance delivering standard Call Center capabilities such as session routing, interaction recording, and analytics telemetry, with operational ownership residing in customer service and contact center teams for queue management, monitoring, and governance of customer engagement processes.
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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UniSuper ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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UniSuper PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Master Data Management | PaaS |
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2023 | 2023 |
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UniSuper IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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UniSuper CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at UniSuper
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Executive Assistant | Manager | Finance | |
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Acting Chief, Financial Advice | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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CIO | CXO | Finance | |
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Acting Chief Operating Officer | CXO | Operations | |
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Apps Being Evaluated by UniSuper Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UniSuper IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UniSuper digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD UniSuper Technographics
UniSuper is a Banking and Financial Services organization based in Australia,
with around 855 employees and annual revenues of $199.0 million.
UniSuper operates a diverse technology stack with applications such as
Microsoft 365, DocuSign eSignature and Genesys Cloud CX,
covering areas like Collaboration, Digital Signing and Call Center.
UniSuper has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, DocuSign and Genesys.
UniSuper recently adopted applications including
RainmakerLive in 2023, AppDynamics APM in 2022 and Okta Identity Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UniSuper’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UniSuper’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UniSuper technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.