U.S. Small Business Administration
U.S. Small Business Administration Technographics
U.S. Small Business Administration Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by U.S. Small Business Administration and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3293 U.S. Small Business Administration employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that U.S. Small Business Administration has purchased the following applications: SAP Concur Expense for Expense Management in 2016, Microsoft Power BI for Analytics and BI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems U.S. Small Business Administration is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Backstop Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing U.S. Small Business Administration revenues, which have grown to $710.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for U.S. Small Business Administration intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
U.S. Small Business Administration Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, the U.S. Small Business Administration implemented SAP Concur Expense as its Expense Management solution to support official travel workflows. The deployment focused on arranging official travel for OCIO leadership and managing the end to end travel lifecycle, including arrangement, preparation, authorization, and vouchering.
SAP Concur Expense was configured to manage travel booking workflows, travel authorization approvals, and expense vouchering and reporting, using Expense Management capabilities such as travel arrangement, authorization workflow, expense report creation, and voucher processing. Configuration emphasized approval routing and documentation capture to support authorization and voucher submission for OCIO leadership travel.
Operational execution included direct interaction with external travel agencies Denver and El Sol Travel for clarification of bookings and travel details, indicating coordinated vendor engagement alongside internal travel workflows. The implementation therefore linked travel booking coordination and expense reporting processes to agency travel administration, supporting OCIO business functions and centralized travel governance.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, the U.S. Small Business Administration implemented Microsoft Power BI as its Analytics and BI platform to centralize interactive reporting and analytical workflows across selected SBA business functions. Microsoft Power BI supported enterprise reporting design and development alongside database analysis and administration activities that were anchored on MS SQL Server and Oracle technologies.
The implementation emphasized Microsoft Power BI analysis, design, and development, integrated with established ETL pipelines built with SQL Server Integration Services SSIS, and with enterprise reporting developed through SQL Server Reporting Services SSRS. Development work included data modeling, visual report authoring, and analytical dataset preparation, complemented by application-level services developed in Microsoft .Net using VB and C#, MVC patterns, REST and SOAP service interfaces, and front-end scripting with JavaScript frameworks and Bootstrap.
Integrations included direct data sources and destinations on MS SQL Server and Oracle, Salesforce data flows, and Avaya phone system data for operational reporting, with SSIS used to orchestrate Extract Transform Load processes across those sources. The technical stack ran on Microsoft IIS and Windows Server, and reporting and analytics outputs were consumed by intranet applications and Office of Disaster Assistance workflows.
Governance and operational practices centered on database services and application development, with team mentoring and leadership applied to emerging technologies in the environment and to ongoing support for Salesforce integration and enterprise reporting. The narrative reflects a combined focus on database administration, ETL orchestration, enterprise reporting with SSRS, and Microsoft Power BI analytics within the SBA Analytics and BI environment.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, the U.S. Small Business Administration implemented Microsoft 365 to standardize collaboration across the agency. Microsoft 365 is used on the SBA website and supports the agency's Collaboration requirements for email, document co authoring, and team communications.
The deployment centers on Microsoft 365 core capabilities such as Exchange Online for messaging, SharePoint Online for intranet and document management, OneDrive for individual file storage, and Microsoft Teams for meetings and persistent chat. Configuration work emphasized tenant administration, role based access controls, and content governance settings consistent with federal records and retention expectations.
Operational coverage spans agency staff across departments, enabling internal communications, document workflow orchestration, and content collaboration tied to public facing web content on sba.gov. Governance activities focused on policy based access, compliance control configuration, and centralized administration of user provisioning and permission models to manage Collaboration at scale with Microsoft 365.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
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CRM | CRM |
|
2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2003 | 2003 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
|
2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at U.S. Small Business Administration
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by U.S. Small Business Administration Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from U.S. Small Business Administration IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the U.S. Small Business Administration digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD U.S. Small Business Administration Technographics
U.S. Small Business Administration is a Government organization based in United States,
with around 3293 employees and annual revenues of $710.0 million.
U.S. Small Business Administration operates a diverse technology stack with applications such as
SAP Concur Expense, Microsoft Power BI and Microsoft 365,
covering areas like Expense Management, Analytics and BI and Collaboration.
U.S. Small Business Administration has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Microsoft.
U.S. Small Business Administration recently adopted applications including
Verint Predictive Experience (formerly Verint ForeSee) in 2021, Backstop CRM in 2019 and Atlassian Jira Service Desk in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of U.S. Small Business Administration’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates U.S. Small Business Administration’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete U.S. Small Business Administration technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.