USSFCU
2750 Eisenhower Ave, Suite 100,
Alexandria, 22314, VA,
United States
Alexandria, 22314, VA,
United States
1 202-224-2967
Banking and Financial Services
USSFCU Technographics
USSFCU Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by USSFCU and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 USSFCU employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that USSFCU has purchased the following applications: NetTeller for Payment Processing in 2015, Pendo Adopt for Digital Adoption in 2020, Kasasa for Loan Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems USSFCU is running and its propensity to invest more and deepen its relationship with Paysafe , Pendo.io , Kasasa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing USSFCU revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for USSFCU intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
USSFCU Tech Stack and Enterprise Applications
USSFCU ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paysafe | Legacy | NetTeller | Payment Processing | ERP | n/a | 2015 | 2015 |
In 2015, USSFCU deployed Paysafe NetTeller as NetTeller Payment Processing on its public website to enable member-facing online payments and accept card transactions through its digital channels. The implementation centered on web channel integration, positioning NetTeller as the Payment Processing component for online retail banking flows and website checkout interactions.
NetTeller was configured to deliver standard Payment Processing capabilities, including a payment gateway for authorization and settlement, hosted checkout to limit PCI scope, tokenization for card on file scenarios, and basic fraud screening consistent with payment gateway workflows. Operational ownership was aligned to the payments and digital channels teams, with deployment focused on site integration points between the website frontend and backend settlement processes, and governance structured around online payment operations and transaction workflow monitoring.
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USSFCU HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2020 | 2020 |
In 2020, USSFCU deployed Pendo Adopt on its member facing website. USSFCU implemented Pendo Adopt as a Digital Adoption application to instrument web interactions and deliver contextual guidance to online members.
Deployment focused on web based product analytics and in product guidance, using Pendo Adopt to capture page level usage, segment members by behavior, and author walkthroughs and tooltips. The configuration emphasized event tracking, user segmentation, and in app messaging workflows consistent with Digital Adoption practices.
The implementation covered the credit union's public web properties used for online banking and member services, aligning with digital channels, product management, marketing, and member support functions. Architecture centered on site instrumentation and dashboarding to operational teams for analysis and content iteration.
Governance practices enabled nontechnical content authors to publish walkthroughs and messages while analytics ownership was retained by digital experience and product teams. The setup supported iterative refinement of guidance and segmentation rules across the web estate.
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USSFCU ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kasasa | Legacy | Kasasa | Loan Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, USSFCU implemented Kasasa as a Loan Management solution on its website. Kasasa is embedded in the public digital channel to present loan product information, capture borrower applications, and surface loan account details to members through the website, supporting online origination and servicing workflows. The deployment targets consumer lending and retail banking functions within the United States-based credit union.
Implementation emphasis centers on front-end website integration and loan servicing workflows, aligning Kasasa Loan Management capabilities with online application capture, servicing status display, payment scheduling, and borrower communications. Operational coverage includes digital channel operations, retail lending teams, and member service staff who use the website-linked workflows for origination and servicing tasks. Governance adjustments focused on workflow orchestration between digital application queues and servicing teams, with configuration of Kasasa to reflect the credit union's lending product set and online member experience.
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USSFCU AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AI infrastructure | AI Development |
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2024 | 2024 |
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USSFCU Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Online Meeting Scheduling | Collaboration |
|
2019 | 2019 |
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USSFCU Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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USSFCU CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
|
2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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USSFCU ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Incident Management | ITSM |
|
2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
|
2020 | 2020 |
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USSFCU IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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USSFCU CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at USSFCU
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Vice President Information Technology, Security, and Facilities | VP | IT | |
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Chief Information Officer | CXO | IT | |
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IT Solutions Manager | Manager | IT | |
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Apps Being Evaluated by USSFCU Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from USSFCU IT executives and key decision makers. This section highlights USSFCU's latest recorded technology evaluations, including C&R Software Debt Manager for Debt Collection and Recovery on 2025-11-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the USSFCU digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-04 | USSFCU | Evaluated | C&R Software | C&R Software Debt Manager | Debt Collection and Recovery | ERP Services and Operations |
FAQ - APPS RUN THE WORLD USSFCU Technographics
USSFCU is a Banking and Financial Services organization based in United States,
with around 2000 employees and annual revenues of $500.0 million.
USSFCU operates a diverse technology stack with applications such as
NetTeller, Pendo Adopt and Kasasa,
covering areas like Payment Processing, Digital Adoption and Loan Management.
USSFCU has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paysafe, Pendo.io and Kasasa.
USSFCU recently adopted applications including
VMware Cloud Foundation in 2025, VMware Private AI Foundation with NVIDIA in 2024 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of USSFCU’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates USSFCU’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete USSFCU technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.