Richmond, 23230, VA,
United States
Virginia Department Of Taxation Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Virginia Department Of Taxation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 845 Virginia Department Of Taxation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Virginia Department Of Taxation has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2024, IBM Datacap for Intelligent Document Processing in 2001, Google Tag Manager for Tag Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Virginia Department Of Taxation is running and its propensity to invest more and deepen its relationship with Cisco Systems , IBM , Drupal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Virginia Department Of Taxation revenues, which have grown to $193.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Virginia Department Of Taxation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Datacap | Intelligent Document Processing | Content Management | CGI Group | 2001 | 2001 |
In 2001, the Virginia Department Of Taxation implemented IBM Datacap Taskmaster to automate capture and processing of paper tax returns at its Richmond processing center. The deployment positioned IBM Datacap as the agency's Intelligent Document Processing application for intake, classification and verification of roughly 1.2 million returns annually.
The implementation leveraged IBM Datacap Taskmaster capabilities for image capture, optical character recognition, classification and validation, configured to achieve approximately 84% auto-capture. Integrator CGI delivered and configured the solution, and system architecture centralized scanning and batch ingestion at Richmond while enabling server-side capture and remote operator sessions for verification.
Operational coverage included the Richmond processing center and distributed remote verification across the Commonwealth, impacting tax processing and operations teams responsible for intake, exception handling and quality control. The deployment enabled distributed verification workflows to rebalance operator workloads and cut processing time in half for the captured return volume, improving throughput and service levels.
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Web Content Management | Content Management |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2025 | 2025 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2025 | 2025 |
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