Zomato
Pioneer Square, Tower 1- Ground to 6th Floor and Tower 2- 1st and 2nd Floors, Near Golf Course Extension, Sector-62,
Gurugram, 122098,
India
Gurugram, 122098,
India
91 22 6232 7777
Leisure and Hospitality
Zomato Technographics
Zomato Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zomato and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4440 Zomato employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zomato has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, OrangeHRM for Core HR in 2016, Together Enterprise Platform for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zomato is running and its propensity to invest more and deepen its relationship with SAP , VA Tech Ventures , OrangeHRM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zomato revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zomato intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zomato Tech Stack and Enterprise Applications
Zomato ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Zomato implemented SAP S/4 HANA as its ERP Financial application, migrating from SAP ERP ECC 6.0. SAP S/4 HANA became the central platform for Zomato India Pvt. Ltd. to unify corporate finance and accounting operations.
The implementation concentrated on SAP FICO and core financial management capabilities within SAP S/4 HANA, covering general ledger, accounts payable, accounts receivable, asset accounting, controlling, period end close, and statutory reporting workflows. Configuration work aligned ledger and controlling structures to Zomato financial processes, reflecting the project designation SAP FICO ECC 6.0 / S4 Hana implementation and application support in source materials.
Itelligence India Software Solution Pvt. Ltd. is recorded as supporting the January 2020 to January 2021 implementation and application support activities, and Deloitte in Gurgaon is recorded as providing subsequent engagement from June 2021 onward. These firms are listed in project and resume materials as part of the application support lifecycle for SAP S/4 HANA.
Operational scope focused on Zomato India finance and accounting functions, with the SAP S/4 HANA instance serving as the primary ERP Financial system for corporate reporting and transaction processing. Governance emphasis during configuration and support phases centered on finance process standardization, financial close controls, and an application support handover to ongoing support teams.
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ERP Financial | ERP |
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2015 | 2016 |
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Expense Management | ERP |
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2022 | 2022 |
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Zomato HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OrangeHRM | Legacy | OrangeHRM | Core HR | HCM | n/a | 2016 | 2017 |
In 2016 Zomato implemented OrangeHRM as its Core HR application to centralize HR operations. The deployment was scoped to the HR department at Zomato Pvt. Ltd, with operational stewardship by an MIS Executive during the July 2016 to June 2017 period.
OrangeHRM was instrumented as the primary system for employee master data and payroll record keeping, with the HR portal used for ongoing portal administration. Implemented functional workflows included employee data management, payroll data maintenance, exit management, and generation of experience letters, reflecting Core HR operational capabilities.
Data exchanges were operationally focused, with HR outputs and payroll extracts shared to Finance and Sales teams for downstream processing rather than tightly coupled API integrations. Reporting and lightweight automation layered on OrangeHRM used Google Sheets and Google Forms to produce ad hoc reports and collect HR inputs for cross functional consumption.
Governance emphasized process ownership within HR, where the MIS Executive maintained the OrangeHRM portal, executed exit formalities, prepared employee documentation, and coordinated data handoffs to other business functions. The configuration established OrangeHRM as the centralized Core HR application supporting employee recordkeeping and HR operational workflows at Zomato.
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Employee Engagement | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Zomato AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Together AI | Legacy | Together Enterprise Platform | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Zomato deployed the Together Enterprise Platform to build Zia, an AI powered customer support agent serving users in India. Zomato used the Together Enterprise Platform in a Generative AI Platforms implementation to automate customer support workflows and surface contextual responses.
The implementation used a hybrid architecture, running a serverless baseline for steady traffic and dedicated endpoints to absorb peak loads, with Together's optimized Llama models powering inference. Function based pipelines were implemented to route user inputs, enforce containment, and orchestrate external actions, which reduced unnecessary token usage. This configuration focused on lowering inference costs while maintaining rapid throughput and predictable scaling behavior.
Operational coverage centered on Zomato customer support in India, where Zia scaled beyond 1,000 messages per minute and achieved a 75 percent reduction in average response time to under 10 seconds. Customer satisfaction doubled following the deployment according to the reported results. Governance emphasized containment controls and pipeline orchestration to manage model behavior and operational cost.
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Zomato Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Zomato Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Zomato SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2015 | 2016 |
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Zomato CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2016 |
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Zomato ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2021 |
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Zomato PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Zomato IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Zomato
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President - Digital Transformation | VP | IT | |
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Director Finance | Director | Finance | |
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AVP, Human Resources | VP | HR | |
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Global Head of Finance & CFO Hyperpure | CXO | Finance | |
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Apps Being Evaluated by Zomato Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zomato IT executives and key decision makers. This section highlights Zomato's latest recorded technology evaluations, including FreshDesk Customer Support for Customer Support on 2025-01-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zomato digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-27 | Zomato | Evaluated | Freshworks | FreshDesk Customer Support | Customer Support | CRM |
FAQ - APPS RUN THE WORLD Zomato Technographics
Zomato is a Leisure and Hospitality organization based in India,
with around 4440 employees and annual revenues of $1.40 billion.
Zomato operates a diverse technology stack with applications such as
SAP S/4 HANA, OrangeHRM and Together Enterprise Platform,
covering areas like ERP Financial, Core HR and Generative AI Platforms.
Zomato has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, OrangeHRM and Together AI.
Zomato recently adopted applications including
Together Enterprise Platform in 2024, Grafana Cloud Profiles in 2023 and Happay Expense in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zomato’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zomato’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zomato technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.