List of 2CX Contact Center Customers
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Brazil
Since 2010, our global team of researchers has been studying 2CX Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 2CX Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 2CX Contact Center for Call Center include: Oi, a Brazil based Communications organisation with 18947 employees and revenues of $1.89 billion, Saraiva, a Brazil based Retail organisation with 2564 employees and revenues of $750.0 million, Getnet Brazil, a Brazil based Banking and Financial Services organisation with 2750 employees and revenues of $450.0 million and many others.
Contact us if you need a completed and verified list of companies using 2CX Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 2CX Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Getnet Brazil | Banking and Financial Services | 2750 | $450M | Brazil | 2CX | 2CX Contact Center | Call Center | 1997 | n/a |
In 1997, Getnet Brazil deployed early contact center technology in the lineage of 2CX Contact Center, classified in the Call Center category, to support payments and customer support operations. Vendor history cites Getnet as the first customer of SupportComm, which later became VoxAge, indicating an early deployment of the technology that evolved into 2CX Contact Center.
Module usage is inferred from the vendor timeline and aligns with Call Center functional components such as contact-center voice automation, interactive voice response, automatic call distribution, and agent routing, reflecting typical Call Center capabilities. The implementation narrative emphasizes operational coverage for payments and customer support teams in Brazil, with governance focused on call handling workflows, agent orchestration, and voice automation processes consistent with a Call Center deployment involving 2CX Contact Center.
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Oi | Communications | 18947 | $1.9B | Brazil | 2CX | 2CX Contact Center | Call Center | 2017 | n/a |
In 2017, Oi implemented 2CX Contact Center as a Call Center solution to support telephony-based recovery and customer-contact processes. The deployment targeted contact center operations in Brazil and was delivered through an automated platform implementation by VoxAge, now part of 2CX.
The implementation centered on an automated URA and discador configuration within 2CX Contact Center, combining interactive voice response workflows with predictive and progressive dialing capabilities to accelerate outbound call generation. Configuration work emphasized call flow orchestration, agent queueing, and automated call scheduling to improve throughput for collections and customer outreach functions.
Integrations focused on telephony channel instrumentation and call campaign management for recovery and customer-contact teams, aligning the Call Center application with existing telephony networks and campaign operations. Operational coverage included centralized contact center teams responsible for recovery and customer service across Oi, with processes adapted to support automated outbound and IVR driven inbound interactions.
Governance and rollout included award-recognized implementation practices, as the solution won recognition at the Prêmio CIC Brasil, and project coverage explicitly cited faster call generation and improved contact-center efficiency as achieved outcomes. The 2CX Contact Center deployment reinforced Oi Call Center workflows for telephony-based recovery and customer engagement while preserving operational control of campaign scheduling and agent routing.
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Saraiva | Retail | 2564 | $750M | Brazil | 2CX | 2CX Contact Center | Call Center | 2015 | n/a |
In 2015, Saraiva implemented 2CX Contact Center. The deployment used the Call Center application to centralize omnichannel customer engagement for the Brazilian retailer, focusing on customer service and e-commerce support functions across its operations in Brazil.
The 2CX Contact Center implementation included core Call Center capabilities such as omnichannel routing across voice and web chat, an automated digital assistant component inferred from award citations, agent desktop tools, automatic call distribution and operational reporting. Architecture and configuration centered on a centralized contact center platform model that unified digital channels and telephony into a single agent workflow, enabling consistent session handling and queue management.
Operational scope emphasized customer service and store support teams, with governance practices that aligned routing rules, agent skill profiles and standardized interaction workflows. The engagement documented by VoxAge reported improved customer experience and explicitly noted retention of more than 60 percent of interactions, reflecting the platform level outcomes for Saraiva Customer Service after the 2CX Contact Center rollout.
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