List of 3Dolphins Chat Customers
Since 2010, our global team of researchers has been studying 3Dolphins Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 3Dolphins Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 3Dolphins Chat for Chatbots and Conversational AI include: Bank Saqu Indonesia, a Indonesia based Banking and Financial Services organisation with 250 employees and revenues of $45.0 million, Indonesian Bible Society, a Indonesia based Non Profit organisation with 110 employees and revenues of $15.0 million, Moxa Indonesia, a Indonesia based Manufacturing organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using 3Dolphins Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 3Dolphins Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank Saqu Indonesia | Banking and Financial Services | 250 | $45M | Indonesia | InMotion Inovasi | 3Dolphins Chat | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Bank Saqu Indonesia implemented 3Dolphins Chat as an Omnichannel Contact Center to centralize digital customer engagement and contact center operations across its Indonesian footprint. The deployment targeted customer service and contact center teams within the bank, aligning the 3Dolphins Chat application with operational objectives for WhatsApp-enabled conversational handling and agent-assisted service request management.
The implementation leveraged the 3Dolphins Chat omnichannel contact center module and the WhatsApp Business chatbot capability, with configuration focused on conversation handoff to agent SRM and unified session management across channels. Functional emphasis included chatbot-led front line interactions, automated messaging on WhatsApp, and agent SRM workflows for escalation and human intervention, reflecting standard contact center orchestration patterns.
Operational coverage centered on digital customer engagement and frontline contact center functions, supporting inbound customer messaging and agent-managed sessions across the bank's channels in Indonesia. Governance included role-based access for contact center agents and supervisors, scripted escalation processes through agent SRM, and phased user onboarding to align agent workflows with the new omnichannel tooling.
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Indonesian Bible Society | Non Profit | 110 | $15M | Indonesia | InMotion Inovasi | 3Dolphins Chat | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Indonesian Bible Society implemented 3Dolphins Chat to deliver a customer-facing chatbot and omnichannel interface for supporter and public inquiries. The deployment was scoped to support the organization operating as Lembaga Alkitab Indonesia and targeted improvements in the CRM/customer-service area across Indonesia.
3Dolphins Chat was configured to leverage chatbot capabilities together with a Service SRM module inferred from vendor descriptions, enabling conversational routing, intent mapping, automated response workflows, and service request creation. Configuration work emphasized dialogue design, intent taxonomy, and service request lifecycle controls to standardize inbound inquiry handling and escalation into customer-service workflows.
Operational coverage included supporter relations and public-facing service teams, aligning the application with donor support and public engagement business functions. Governance centered on centralized management of conversational content and service request workflows, and the vendor testimonial indicates the implementation improved service responsiveness within Indonesia's CRM/customer-service area.
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Moxa Indonesia | Manufacturing | 10 | $1M | Indonesia | InMotion Inovasi | 3Dolphins Chat | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Moxa Indonesia deployed 3Dolphins Chat as a customer-service/CRM chatbot and omnichannel assistant, Apps Category . The initial deployment focused on streamlining multi-channel customer complaints and accelerating response times across the companys customer support function in Indonesia.
The implementation configured the omnichannel chatbot module within 3Dolphins Chat and integrated Service SRM workflows with WhatsApp messaging to capture and route inbound complaints. Conversation routing, automated acknowledgement messages, and CRM handoff rules were implemented to convert chat interactions into service tickets and maintain case context across channels.
Deployment was executed with vendor InMotion Inovasi and followed a phased channel activation approach, aligning conversational templates and escalation rules to existing complaint triage workflows. The rollout centralized customer-service and CRM interaction handling, and the vendor cited an approximately 35% increase in customer satisfaction following deployment.
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