List of 8x8 Team Chat Customers
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United States
Since 2010, our global team of researchers has been studying 8x8 Team Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 Team Chat for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 Team Chat for Collaboration include: Fred Loya Insurance, a United States based Insurance organisation with 3800 employees and revenues of $820.0 million, Slater and Gordon UK, a United Kingdom based Professional Services organisation with 900 employees and revenues of $103.0 million, Stark & Stark, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 Team Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 8x8 Team Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fred Loya Insurance | Insurance | 3800 | $820M | United States | 8x8, Inc. | 8x8 Team Chat | Collaboration | 2019 | n/a |
In 2019, Fred Loya Insurance consolidated roughly 700 to 800 offices onto 8x8 Work and 8x8 Contact Center and implemented 8x8 Team Chat. The deployment targeted the insurer's Texas office network and centralized unified communications for customer contact and internal collaboration.
The implementation used 8x8 Team Chat as the messaging layer within 8x8 Work, retaining voice, meetings, and messaging under a common cloud platform. The deployment also leveraged 8x8 Speech Analytics and 8x8 Quality Management to provide compliance recording, coaching workflows, and quality monitoring for contact center agents. Apps Category
Operational scope included contact center agents, compliance teams, and administrative staff across the consolidated office footprint, aligning business functions for customer support, compliance oversight, and agent coaching. Integrations were internal to the 8x8 suite, with 8x8 Team Chat instrumented alongside 8x8 Work and 8x8 Contact Center to unify presence, messaging, and contact routing.
Governance emphasized centralized administration and reduced administrative overhead through platform consolidation and vendor standardization, enabling quality management workflows and speech analytics to be used for compliance and coaching. Outcomes reported included improved reliability and compliance, significant cost reductions, and a multi quarter period with no outages while operating under a 99.999% uptime SLA.
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Slater and Gordon UK | Professional Services | 900 | $103M | United Kingdom | 8x8, Inc. | 8x8 Team Chat | Collaboration | 2020 | EveryCloud United Kingdom |
In 2020, Slater and Gordon UK deployed 8x8 Team Chat as part of a broader 8x8 X Series rollout across multiple UK offices and contact centres, supported by EveryCloud United Kingdom and delivered by vendor 8x8, Inc. The rollout formed a core element of a work anywhere transformation and explicitly included 8x8 Team Chat, with the Apps Category Team Chat, alongside voice, video and contact centre capabilities.
The implementation configured functional modules aligned to unified communications and collaboration, including persistent team chat channels, presence and group messaging, and integration within the X Series contact centre and voice services. 8x8 Team Chat was provisioned alongside video and telephony modules to provide synchronous and asynchronous collaboration across legal teams and contact centre staff, with standard team collaboration workflows and administration consoles configured for operational use.
Operational coverage targeted multiple UK offices and contact centres, and the deployment was structured to support rapid agent provisioning and remote connectivity. EveryCloud United Kingdom acted as the channel partner and VAR for the implementation, coordinating provisioning across sites and enabling the contact centre component of the X Series to interoperate with the team chat and voice elements.
Governance and rollout emphasized fast provisioning and continuity of service for customer facing operations, with change controls applied to chat channel administration and user access as teams shifted to remote work. The press announcement cites a stated outcome that the X Series deployment enabled more than 300 contact centre agents to work remotely within eight days during the COVID-19 period.
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Stark & Stark | Professional Services | 10 | $1M | United States | 8x8, Inc. | 8x8 Team Chat | Collaboration | 2020 | n/a |
In 2020, Stark & Stark implemented 8x8 Team Chat as part of a broader 8x8 Work deployment to modernize firm-wide communications and enable remote work across attorneys and staff. The New Jersey based law firm configured the 8x8 Team Chat Team Chat capability to support internal messaging and presence alongside cloud voice, reducing dependence on on-premises telephony for routine collaboration.
The deployment replaced an on-premises Avaya estate and was provisioned to centralize voice and messaging in the 8x8 cloud platform, shifting signaling and media flows off the firm WAN and on-prem telephony trunks. The implementation integrated Okta for identity synchronization and accelerated user provisioning, which was used to speed onboarding and account lifecycle management for attorneys and administrative users.
Rollout focused on firm-wide communications governance and operational adoption, with IT adjusting provisioning workflows to leverage Okta directory sync and 8x8 cloud APIs for account activation. Outcomes explicitly included elimination of costly WAN, PRI, and MPLS links and faster user onboarding, and the deployment supported accelerated remote work adoption during the early 2020 pandemic period.
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