List of 8x8 Work Customers
8x8
675 Creekside Way,
Campbell, 95008, CA,
United States
Campbell, 95008, CA,
United States
1 408-727-1885
Professional Services
1942
$717M
Since 2010, our global team of researchers has been studying 8x8 Work customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 Work for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 Work for Audio Video and Web Conferencing include: NHS Lothian, a United Kingdom based Healthcare organisation with 3000 employees and revenues of $500.0 million, Go-Centric, a United Kingdom based Professional Services organisation with 1000 employees and revenues of $200.0 million, RelateCare, a Ireland based Professional Services organisation with 1400 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 Work, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 8x8 Work customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Go-Centric | Professional Services | 1000 | $200M | United Kingdom | 8x8, Inc. | 8x8 Work | Audio Video and Web Conferencing | 2019 | n/a |
In 2019 Go-Centric deployed 8x8 Work as its Unified Communications platform to support customer-facing operations. 8x8 Work was introduced to provide a unified telephony and interaction logging backbone for customer service teams in the United Kingdom, with an emphasis on handling customer queries, logging interactions, complaints and escalations and applying safeguarding measures.
The implementation of 8x8 Work centered on agent-facing telephony and contact handling capabilities, including call routing, interaction logging, agent desktop workflows and escalation workflows that capture accurate notes and complaint records. Configuration work prioritized call handling and interaction audit trails to support complaint management and safeguarding, reflecting the operational need to record and escalate complex customer cases.
Operational integration included 8x8 Work alongside an existing CMS, with agents switching between 8x8 and the CMS to resolve cases and log outcomes. The scope of use covered customer service and operations teams, with team leaders using the platform to track interactions, manage escalations and provide on-the-job coaching.
Governance and process changes focused on formalizing escalation paths, enforcing safeguarding protocols and standardizing interaction notes for complaints and escalations. Team leading responsibilities included provision of extra training for new starts and ongoing coaching to ensure consistent use of 8x8 Work, the Unified Communications platform, across customer service workflows.
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NHS Lothian | Healthcare | 3000 | $500M | United Kingdom | 8x8, Inc. | 8x8 Work | Audio Video and Web Conferencing | 2019 | n/a |
In 2019, NHS Lothian implemented 8x8 Work. The deployment provided cloud telephony and virtual contact centre capabilities to support public health contact tracing operations, Apps Category . NHS Lothian implemented 8x8 Work to provide a telephone and contact centre layer that supported contact tracing and public health case management, Apps Category .
The implementation used 8x8 Virtual Contact Centre and 8x8 soft phone clients to deliver scripted interview workflows for contact tracers. Configuration emphasized call handling, queue management and agent desktop alignment with case entry procedures in the Contact Case Management System. 8x8 Work was provisioned for agent desktops and telephony endpoints used by the contact tracing team.
Integrations were established between 8x8 Work and the CMS Case Management System, and operational procedures required accurate recording of interview information in the Case Management System. The telephony layer also interoperated with Microsoft Outlook and Microsoft Teams for scheduling, callbacks and internal coordination among public health staff. Operational coverage included the public health contact tracing team during the October 2020 to March 2021 contact tracing period.
Governance and information handling were formalized to follow the Data Protection Act and Caldicott Guardianship principles, and operations adhered to PHS Information Governance protocols. Records management processes required complete documentation at the end of each shift, and escalation workflows routed challenging or complex cases to team leaders, embedding 8x8 Work and the Contact Case Management System into NHS Lothian public health operational governance.
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RelateCare | Professional Services | 1400 | $120M | Ireland | 8x8, Inc. | 8x8 Work | Audio Video and Web Conferencing | 2020 | n/a |
In 2020, RelateCare implemented 8x8 Work as a cloud Business Phone solution to support its appointment scheduling, telehealth, nurse triage, referrals and consulting services across operations in the US and Ireland. The deployment addressed a client requirement to interoperate with the client’s phone system that could not provide additional licensing or VoIP connectivity, while supporting a mixed workforce of office-based patient scheduling representatives and remotely located consulting nurses.
The implementation centered on 8x8 Work cloud PBX functionality paired with physical Polycom phones provisioned to remote consultants, delivering a unified audio communications experience for contact center agents and nurses. RelateCare used 8x8 Work administration and reporting capabilities to monitor lines and agent activity, and the vendor supported physical phone provisioning so capital expenditures shifted into operating expenses.
Lantana Communications acted as the systems integration partner to coordinate configuration and shipment of Polycom devices and to provision 8x8 Work connections for new users, enabling a consistent connectivity model without adding VPN gateways or extensive on‑premises telephony hardware. The solution was implemented to meet healthcare HIPAA security requirements and to interoperate with the client’s existing phone environment while avoiding the previously estimated annual VPN costs.
Rollout began with remote nurses and then extended to in-office scheduling staff, with the platform enabling rapid scale up when the COVID-19 pandemic required large numbers of staff to work from home. The operational outcomes documented by RelateCare include faster deployments, lower ongoing costs compared to VPN hardware, improved visibility through built-in 8x8 Work reporting, and reduced IT support effort, with incident recovery such as accidental line deactivation resolved within an hour.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD 8x8 Work Coverage
8x8 Work is a Audio Video and Web Conferencing solution from 8x8, Inc..
Companies worldwide use 8x8 Work, from small firms to large enterprises across 21+ industries.
Organizations such as NHS Lothian, Go-Centric and RelateCare are recorded users of
8x8 Work for Audio Video and Web Conferencing.
Companies using 8x8 Work are most concentrated in Healthcare and Professional Services, with adoption spanning over 21 industries.
Companies using 8x8 Work are most concentrated in United Kingdom and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of 8x8 Work across Americas, EMEA, and APAC.
Companies using 8x8 Work range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of 8x8 Work include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified 8x8 Work customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Audio Video and Web Conferencing.