List of Aarenet Omni-Channel Call Center Customers
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Since 2010, our global team of researchers has been studying Aarenet Omni-Channel Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aarenet Omni-Channel Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aarenet Omni-Channel Call Center for Call Center include: FPT, a Vietnam based Professional Services organisation with 1500 employees and revenues of $250.0 million, Mobifone Technical Services Vietnam, a Vietnam based Communications organisation with 250 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using Aarenet Omni-Channel Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aarenet Omni-Channel Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FPT | Professional Services | 1500 | $250M | Vietnam | Aarenet | Aarenet Omni-Channel Call Center | Call Center | 2023 | n/a |
In 2023 FPT signed a Managed-Service Contact-Center-as-a-Service agreement with Aarenet to provision the Aarenet Omni-Channel Call Center for FPT Telecom International's operations in Vietnam. The Aarenet Omni-Channel Call Center is deployed as a Call Center platform under a CCaaS model to support customer engagement and contact-center CRM processes across the Vietnam market.
The implementation centers on omnichannel routing and analytics capabilities, providing voice and digital channel orchestration, contact-center CRM process support, and platform-level analytics to inform agent routing and engagement strategies. Aarenet delivers the solution as a managed service intended to enable CCaaS mass-deployment, with configuration focused on omnichannel session routing, interaction analytics, and centralized contact-center operations.
Operationally the deployment targets FPT Telecom International for commercial offering in Vietnam, aligning contact-center and CRM functions for market delivery rather than internal-only use. Governance emphasis in the vendor announcement highlights operationalizing CCaaS mass-deployment and analytics driven routing to improve customer engagement, positioning the Aarenet Omni-Channel Call Center as the core Call Center capability for FPT's Vietnam market offering.
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Mobifone Technical Services Vietnam | Communications | 250 | $18M | Vietnam | Aarenet | Aarenet Omni-Channel Call Center | Call Center | 2024 | n/a |
In 2024, Mobifone Technical Services Vietnam implemented the Aarenet Omni-Channel Call Center, going live on October 1, 2024. The Call Center deployment served approximately 500 agents and focused on CRM and customer-service processes across the APAC telecom region, consolidating voice and digital channel routing.
Aarenet Omni-Channel Call Center implementation delivered core contact center modules including omni-channel routing for voice and digital channels, agent desktop workflows, and session handling to support concurrent interactions. Configuration emphasized channel orchestration, skills based routing, and queue management to align with telecom customer-service use cases. Security hardening and operational controls were applied as part of the deployment to meet carrier security expectations.
The project targeted CRM and customer-service process integration, enhancing interaction context and routing decisions through improved integration with Mobifone service workflows as described in the vendor case study. Operational coverage included centralized contact center operations for MobiFone Group across the APAC telecom footprint with supervisor tools and workforce management support.
Governance and rollout followed a staged go live culminating on October 1, 2024, with process alignment for CRM and customer-service teams and operational handover to contact center management. The deployment delivered enhanced integration, security and operational efficiency as reported in the vendor case study.
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