List of ABB Ability Ellipse WFM Customers
ABB
Affolternstrasse 44,
Zurich, 8050,
Switzerland
Zurich, 8050,
Switzerland
41 43 317 71 11
Professional Services
108700
$35.9B
Since 2010, our global team of researchers has been studying ABB Ability Ellipse WFM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ABB Ability Ellipse WFM for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ABB Ability Ellipse WFM for Workforce Management include: Pacific Gas and Electric Company, a United States based Utilities organisation with 28410 employees and revenues of $24.42 billion, Entergy Corporation, a United States based Utilities organisation with 12000 employees and revenues of $11.88 billion, Vale Indonesia, a Indonesia based Insurance organisation with 2934 employees and revenues of $1.10 billion, City of Raleigh, a United States based Government organisation with 3809 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using ABB Ability Ellipse WFM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Raleigh | Government | 3809 | $1.0B | United States | ABB Enterprise Software Group | ABB Ability Ellipse WFM | Workforce Management | 2010 | n/a |
In 2010 City of Raleigh implemented ABB Ability Ellipse WFM in the Workforce Management category. The engagement centered on the ABB Workforce Management Service Suite application FAS and targeted municipal utility workforce scheduling, field dispatch orchestration, outage coordination, and meter data workflows to support utility operations and customer care functions.
Configuration and functional work focused on validating interfaces and interaction points between ABB Ability Ellipse WFM and Customer Care and Billing CC&B, EI, ABB DMS/OIS Outage, AFW/Switching, SAP, IVR, web channels, and BusinessObjects reporting. Implementation activities included configuring FAS-driven scheduling rules, outage event handling, switching coordination, and CC&B meter data ingestion to ensure accurate field work assignment and reconciliation.
Integration testing addressed interface-level message and data flows, with explicit validation of outage event feeds from ABB DMS/OIS Outage, switching work order exchanges with AFW/Switching, meter and customer record synchronization with CC&B, enterprise messaging through EI, settlement and back-office touch points with SAP, customer-initiated work flows from IVR and web, and operational reporting to BusinessObjects. The ABB Ability Ellipse WFM application served as the orchestration layer linking these systems for day-to-day field workforce execution.
Governance emphasized cross-functional validation cycles between IT, utility operations, customer care, and reporting teams, with structured test plans to validate meter data management processes and outage-to-dispatch handoffs. Rollout activities prioritized interface validation and process alignment so CC&B meter data management and FAS scheduling worked in concert to support operational dispatch and reporting.
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Entergy Corporation | Utilities | 12000 | $11.9B | United States | ABB Enterprise Software Group | ABB Ability Ellipse WFM | Workforce Management | 2012 | n/a |
In 2012 Entergy Corporation implemented ABB Ability Ellipse WFM as the core workforce management application in its WorkForce Operations Integration Project, aligning the ABB Enterprise Software Group solution with existing work order generation processes. The initiative focused on integrating and synchronizing generated work orders between the Distribution Information System, DIS, ABB Service Suite WorkForce Management software and the SAP CCS module, positioning ABB Ability Ellipse WFM as the system of record for scheduling and crew assignments within the Workforce Management domain.
Configuration centered on work order lifecycle orchestration, schedule and dispatch logic, and resource allocation rules common to Workforce Management deployments. ABB Ability Ellipse WFM was configured to support work order status mapping, priority handling, crew composition attributes and shift-aware scheduling, with rule-based automation to drive assignment and escalation across field service workflows.
Integration architecture emphasized bi-directional synchronization of work order data between DIS, ABB Service Suite WorkForce Management components and SAP CCS, using an integration layer to normalize payloads, reconcile status changes and manage exception queues. The integration touched distribution field operations and customer care processes, ensuring that customer case updates in SAP CCS and generated outages or service jobs from DIS flowed into ABB Ability Ellipse WFM for dispatch and execution.
Governance and rollout activities included establishing common work order type taxonomies, status reconciliation rules and change control for mapping updates, alongside phased cutover of work order flows to mitigate synchronization risk. Operationally the project required coordinated process definitions between field operations, dispatch and customer service to maintain consistency in work order handling and to support ongoing exception management.
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Pacific Gas and Electric Company | Utilities | 28410 | $24.4B | United States | ABB Enterprise Software Group | ABB Ability Ellipse WFM | Workforce Management | 2011 | n/a |
In 2011 Pacific Gas and Electric Company implemented ABB Ability Ellipse WFM to provide Workforce Management capabilities supporting field scheduling, outage coordination, and crew dispatch. ABB Ability Ellipse WFM was positioned to centralize workforce planning and to interface with customer care and operational systems as part of a larger utility operations stack, classified under Workforce Management.
The deployment was supported by a small team that managed an extremely complex integrated test environment with over 40 interfaces to ensure successful transaction throughput. The team validated interfaces and transaction flows between CC&B, EI, ABB WFM/FAS, DMS/OIS Outage, AFW/Switching, SAP, IVR, web channels, business objects reporting and other systems, exercising end to end processes for workforce assignments and outage response.
Engineering work included configuring ABB Ability Ellipse WFM modules for crew scheduling, work order assignment, and field data synchronization, and designing test scenarios that simulated live transaction volumes to confirm throughput and data integrity. The team developed tools to track and provide estimates of time and resource requirements for over 100 project and O&M changes in 2016, using those estimates to plan sequencing and resource allocation so work would be completed on time and within budget.
Governance and program controls were formalized through a project plan, detailed test scenarios and a requirement traceability matrix created for a 17 million dollar ABB Workforce Management test effort, ensuring requirements mapped to test cases and business expectations. Operational coverage spanned customer care, outage and switching operations, finance integration via SAP, IVR and web interactions, and enterprise reporting, reflecting a cross functional rollout focused on integrated transaction validation and controlled release.
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Insurance | 2934 | $1.1B | Indonesia | ABB Enterprise Software Group | ABB Ability Ellipse WFM | Workforce Management | 2012 | n/a |
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Buyer Intent: Companies Evaluating ABB Ability Ellipse WFM
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FAQ - APPS RUN THE WORLD ABB Ability Ellipse WFM Coverage
ABB Ability Ellipse WFM is a Workforce Management solution from ABB Enterprise Software Group.
Companies worldwide use ABB Ability Ellipse WFM, from small firms to large enterprises across 21+ industries.
Organizations such as Pacific Gas and Electric Company, Entergy Corporation, Vale Indonesia and City of Raleigh are recorded users of
ABB Ability Ellipse WFM for Workforce Management.
Companies using ABB Ability Ellipse WFM are most concentrated in Utilities, Insurance and Government, with adoption spanning over 21 industries.
Companies using ABB Ability Ellipse WFM are most concentrated in United States and Indonesia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ABB Ability Ellipse WFM across Americas, EMEA, and APAC.
Companies using ABB Ability Ellipse WFM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.
Customers of ABB Ability Ellipse WFM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ABB Ability Ellipse WFM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.