List of ABB Ability Marine Remote Diagnostic System Customers
ABB
Affolternstrasse 44,
Zurich, 8050,
Switzerland
Zurich, 8050,
Switzerland
41 43 317 71 11
Professional Services
108700
$35.9B
Since 2010, our global team of researchers has been studying ABB Ability Marine Remote Diagnostic System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ABB Ability Marine Remote Diagnostic System for Asset Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ABB Ability Marine Remote Diagnostic System for Asset Performance Management include: Samskip Group, a Netherlands based Transportation organisation with 1450 employees and revenues of $851.0 million, MaineDOT, a United States based Government organisation with 1900 employees and revenues of $600.0 million, Mercy Ships, a United States based Non Profit organisation with 1200 employees and revenues of $110.0 million, SCF Group, a Russia based Transportation organisation with 100 employees and revenues of $10.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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MaineDOT | Government | 1900 | $600M | United States | ABB Enterprise Software Group | ABB Ability Marine Remote Diagnostic System | Asset Performance Management | 2024 | n/a |
In 2024, MaineDOT selected ABB Enterprise Software Group to supply a grid-to-propeller hybrid-electric ferry solution that includes the ABB Ability Marine Remote Diagnostic System. The ABB Ability Marine Remote Diagnostic System is being deployed as an asset/operations (Asset Performance Management) implementation to monitor onboard systems and instrument propulsion and powertrain telemetry on vessels serving the Lincolnville–Islesboro route in the United States. This positions the ABB Ability Marine Remote Diagnostic System as MaineDOT's asset/operations (Asset Performance Management) tool supporting ferry operations and maintenance, with instrumentation focused on remote diagnostics and condition monitoring within the hybrid-electric vessel architecture.
Functionally the implementation emphasizes continuous system monitoring, remote diagnostics, and predictive maintenance capabilities to maximize vessel uptime and support decarbonisation goals by enabling higher operational availability. Operational coverage is explicitly the Lincolnville–Islesboro route and the associated ferry vessels, impacting operations, engineering, and maintenance functions through integration of diagnostic alerts into maintenance planning and availability workflows. Governance and operational processes are being adjusted to accept remote diagnostic outputs into routine maintenance scheduling and operational decision making, aligning diagnostic telemetry with ferry commissioning and service timetables.
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Mercy Ships | Non Profit | 1200 | $110M | United States | ABB Enterprise Software Group | ABB Ability Marine Remote Diagnostic System | Asset Performance Management | 2021 | n/a |
In 2021, Mercy Ships deployed the ABB Ability Marine Remote Diagnostic System on the Global Mercy hospital ship. The ABB Ability Marine Remote Diagnostic System was implemented as an Asset Performance Management capability to provide remote diagnostics and 24/7 collaborative operations support for shipboard asset monitoring and fault response.
The implementation was delivered as part of ABB’s scope alongside Azipod propulsion, generators and bridge controls, integrating diagnostic telemetry from propulsion, power generation and bridge control subsystems into a centralized remote diagnostic layer. Functional capabilities implemented include continuous condition monitoring, remote fault detection and diagnostic workflows, and collaborative operational support to enable offsite engineering teams to review and advise on corrective actions.
Operational coverage targeted the Global Mercy, a hospital ship flagged in Malta, while operating in challenging African ports, and the deployment impacted shipboard engineering, maintenance and bridge operations functions. Governance adjustments focused on establishing remote collaboration procedures and fault escalation workflows between onboard crews and ABB’s remote support teams, simplifying detection-to-corrective-action handoffs.
Mercy Ships ABB Ability Marine Remote Diagnostic System Asset Performance Management implementation improved the shipboard reliability posture and simplified fault detection and corrective action processes, leveraging integrated telemetry from Azipod propulsion, generators and bridge controls to enable continuous remote diagnostics and 24/7 collaborative operations support.
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Samskip Group | Transportation | 1450 | $851M | Netherlands | ABB Enterprise Software Group | ABB Ability Marine Remote Diagnostic System | Asset Performance Management | 2023 | n/a |
In 2023, Samskip Group implemented ABB Ability Marine Remote Diagnostic System as part of a broader ABB equipment and automation package on two new hydrogen-powered short sea container vessels, with the deployment framed around Remote Diagnostic Systems capabilities. The order, booked in the second quarter of 2023, sits alongside ABB supply of propulsion, power distribution via the compact ABB Onboard DC Grid, energy storage solution control, and ABB Ability System 800xA automation, establishing a consolidated shipboard architecture for monitoring and remote intervention.
The ABB Ability Marine Remote Diagnostic System was configured to provide continuous condition monitoring, remote fault diagnostics, alarm escalation and support orchestration, consistent with Remote Diagnostic Systems functional workflows. Integration points were explicitly implemented with the ABB Onboard DC Grid power distribution layer, the vessel energy storage control logic, and the System 800xA automation fabric, enabling diagnostics to correlate power, storage and automation telemetry for root cause analysis and operational recommendations.
Operational coverage is limited to the two newbuild 135 meter vessels constructed by Cochin Shipyard and planned to operate on the Oslo Fjord to Rotterdam route, aligning remote diagnostic endpoints with shipboard control systems and onshore support centers. The implementation impacts vessel operations, technical management, maintenance planning and safety oversight by providing centralized remote visibility into propulsion, fuel cell integration and power distribution performance.
Governance and rollout are tied to the newbuild schedule, with the order recorded in 2023 and deliveries slated in 2025, and with ABB Ability Marine Remote Diagnostic System providing 24/7 remote support as the operational governance mechanism. The deployment is described as delivering optimized safety and performance through continuous remote monitoring and support, reflecting an operational shift toward centrally managed diagnostics for these hydrogen fuel cell powered vessels.
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Transportation | 100 | $10M | Russia | ABB Enterprise Software Group | ABB Ability Marine Remote Diagnostic System | Asset Performance Management | 2019 | n/a |
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FAQ - APPS RUN THE WORLD ABB Ability Marine Remote Diagnostic System Coverage
ABB Ability Marine Remote Diagnostic System is a Asset Performance Management solution from ABB Enterprise Software Group.
Companies worldwide use ABB Ability Marine Remote Diagnostic System, from small firms to large enterprises across 21+ industries.
Organizations such as Samskip Group, MaineDOT, Mercy Ships and SCF Group are recorded users of
ABB Ability Marine Remote Diagnostic System for Asset Performance Management.
Companies using ABB Ability Marine Remote Diagnostic System are most concentrated in Transportation, Government and Non Profit, with adoption spanning over 21 industries.
Companies using ABB Ability Marine Remote Diagnostic System are most concentrated in Netherlands, United States and Russia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ABB Ability Marine Remote Diagnostic System across Americas, EMEA, and APAC.
Companies using ABB Ability Marine Remote Diagnostic System range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 0%.
Customers of ABB Ability Marine Remote Diagnostic System include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ABB Ability Marine Remote Diagnostic System customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Asset Performance Management.