List of Accenture Conversational AI Customers
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Since 2010, our global team of researchers has been studying Accenture Conversational AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Accenture Conversational AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Accenture Conversational AI for Chatbots and Conversational AI include: Best Buy, a United States based Retail organisation with 85000 employees and revenues of $41.53 billion, Virgin Media, a United Kingdom based Communications organisation with 15700 employees and revenues of $13.87 billion, Vodafone, a United Kingdom based Communications organisation with 12000 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using Accenture Conversational AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Accenture Conversational AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Best Buy | Retail | 85000 | $41.5B | United States | Accenture | Accenture Conversational AI | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Best Buy implemented Accenture Conversational AI across BestBuy.com, the Best Buy app, and its contact center in the United States. Apps Category:
The deployment centered on Accenture Conversational AI virtual agents and real-time agent-assist capabilities, inferred from Accenture and press disclosures about the generative-AI virtual assistant work. Configuration work included conversational flow design, intent classification, dialogue orchestration, and agent-assist interfaces to surface suggested responses and knowledge articles to live agents, reflecting standard conversational AI and contact-center capability sets. Accenture Conversational AI was instrumented to handle customer self-service dialogues and to provide contextual prompts during agent interactions.
Integrations included collaboration with Google Cloud for cloud infrastructure and model hosting as described in the engagement, and the solution was embedded into the website channel, the Best Buy mobile application, and contact center tooling to create a unified conversational surface. Operational coverage was scoped to United States digital and contact center operations, with the implementation affecting customer care and digital product teams responsible for conversation design, escalation rules, and monitoring. The architecture implied channel-aware routing between virtual agents and human agents to maintain continuity across web, mobile, and contact center sessions.
Governance and rollout emphasized channel-aligned orchestration and cross-functional ownership between customer service and product teams, with ongoing conversation model tuning and moderation workflows to manage responses and escalation paths. The stated objectives were to improve self-service on BestBuy.com and the Best Buy app and to provide real-time agent assist in the contact center, using Accenture Conversational AI to surface automated answers and contextual agent guidance.
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Virgin Media | Communications | 15700 | $13.9B | United Kingdom | Accenture | Accenture Conversational AI | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Virgin Media O2 engaged Accenture to deploy Accenture Conversational AI in the Conversational AI category as part of a program to modernize its digital core and contact center tooling across the United Kingdom. The implementation focused on conversational AI and agent assist capabilities, using Accenture Conversational AI to deliver automated conversational workflows, real time agent-assist prompts, and a unified agent desktop experience that consolidated interaction context for customer service representatives.
The deployment architecture integrated Accenture Conversational AI with Amazon Connect for telephony and session routing, and instrumented agent assist within the unified desktop to surface suggested responses, compliance cues, and complaint resolution steps. Functional modules implemented included conversational self service for common inquiries, escalation handoffs to live agents, and workflow orchestration for same day complaint handling.
Operational coverage centered on contact center operations and complaint management teams across Virgin Media O2 in the United Kingdom, with governance provided through the Accenture engagement to standardize conversational design, intent taxonomy, and agent workflow changes. The case study documents resultant NPS improvements and increased same day complaint closures as outcomes tied to the Accenture Conversational AI deployment.
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Vodafone | Communications | 12000 | $3.0B | United Kingdom | Accenture | Accenture Conversational AI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Vodafone implemented Accenture Conversational AI to power a VOXI customer service chatbot in the United Kingdom. The deployment of Accenture Conversational AI targeted VOXI customer service channels, used generative LLM-driven conversational interfaces to automate first contact responses, and is associated with the Apps Category "".
Configuration work centered on natural language understanding, intent classification, dialogue management and LLM response generation, reflecting typical Accenture Conversational AI capabilities. Accenture Conversational AI was configured to handle common support intents and to escalate complex queries to human agents.
Accenture-led development incorporated the VOXI chatbot into VOXI customer service workflows and agent escalation processes during phased trials in the United Kingdom, with operational coverage focused on VOXI consumer support. The implementation scope emphasized conversational orchestration and prompt tuning to align automated responses with existing customer care procedures.
Governance was led by Accenture in partnership with VOXI and Vodafone UK, with phased trials and iterative tuning of prompts and response policies. Initial trials in the United Kingdom reported reduced response times and improved resolution rates, and module usage and configuration details are inferred from Accenture case study materials and Vodafone press release.
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Buyer Intent: Companies Evaluating Accenture Conversational AI
- Trinity College Dublin, a Ireland based Education organization with 4932 Employees
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