List of ACI Fraud Management RPA Customers
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Since 2010, our global team of researchers has been studying ACI Fraud Management RPA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ACI Fraud Management RPA for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ACI Fraud Management RPA for Robotic Process Automation include: Swedbank Sweden, a Sweden based Banking and Financial Services organisation with 11098 employees and revenues of $5.45 billion, B&H Photo, a United States based Retail organisation with 2000 employees and revenues of $550.0 million, Krungthai Card, a Thailand based Banking and Financial Services organisation with 850 employees and revenues of $130.0 million and many others.
Contact us if you need a completed and verified list of companies using ACI Fraud Management RPA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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B&H Photo | Retail | 2000 | $550M | United States | ACI Worldwide | ACI Fraud Management RPA | Robotic Process Automation | 2020 | n/a |
In 2020, B&H Photo implemented ACI Fraud Management RPA as a merchant fraud solution to address a large reshipping scam in its retail merchant payments area in the United States, engaging ACI Worldwide alongside TransUnion. The implementation focused on stopping organized reshipping activity and reducing manual review workloads across online order flows.
The deployment configured ACI Fraud Management RPA to detect reshipping fraud patterns, automate manual review workflows, and orchestrate case handling across B&H Photo's e commerce operations. Implemented functional capabilities included rules-driven detection, automated review routing, and robotic process automation to execute repetitive evidence collection and case enrichment tasks.
Integration work centered on feeding TransUnion risk and identity signals into ACI Fraud Management RPA to enrich transaction scoring and decisioning, and embedding the solution into merchant payment and order handling flows used by the retailer. Operational coverage emphasized the merchant payments life cycle and day to day fraud analyst activities within B&H Photo's e commerce operations in the United States.
Governance adjustments included centralizing fraud decision workflows and shifting staff from high volume manual review to oversight and exception management, with ongoing tuning of detection rules and decision logic. Outcomes reported in the engagement notes include TransUnion stopping approximately 95 percent of the reshipping scam and tripling fraud catch, and the implementation materially reduced manual review burdens allowing reallocation of staff.
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Krungthai Card | Banking and Financial Services | 850 | $130M | Thailand | ACI Worldwide | ACI Fraud Management RPA | Robotic Process Automation | 2024 | n/a |
In 2024, Krungthai Card implemented ACI Fraud Management RPA, Apps Category: . The deployment targeted real time card and card not present fraud detection across KTCs Thai card portfolio, with the explicit goal of reducing false positives while accelerating model iteration.
The implementation used the ACI Fraud Management RPA payments intelligence module and the model generator module to operationalize detection workflows and automated model development. Configurations included real time scoring and rule orchestration, and the model generator was used to build and iterate predictive signatures and thresholds for both card present and card not present transaction patterns.
Deployment scope was the banking and finance area in Thailand, covering fraud operations, payments processing, and risk management teams responsible for card portfolio surveillance. Operational coverage emphasized integration of detection outputs into fraud investigation workflows and automation of model promotion and scoring, enabling faster turnaround for model updates and deployment.
Governance and process changes concentrated on embedding the model generator into regular model refresh cycles and applying payments intelligence outputs to triage alerts, with automated processes to reduce manual review. Outcomes reported by KTC included higher detection rates at about 85 percent and a three to one improvement in false positive precision, while enabling more rapid model development and automation through ACI Fraud Management RPA.
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Swedbank Sweden | Banking and Financial Services | 11098 | $5.4B | Sweden | ACI Worldwide | ACI Fraud Management RPA | Robotic Process Automation | 2021 | n/a |
In 2021, Swedbank Sweden partnered with ACI Worldwide to deploy ACI Fraud Management RPA to strengthen card fraud detection and to operationalize PSD2 SCA exemption strategies across its Nordic and Baltic banking operations. The deployment targeted the bank's card and payments risk controls in the banking and financial services area, shifting detection logic from transaction only rules to behavioral, machine learning powered detection models.
The implementation of ACI Fraud Management RPA centered on behavioral analytics and machine learning scoring combined with a rules management and decisioning layer to support low risk transaction exemptions under PSD2 Strong Customer Authentication. Configuration work emphasized adaptive scoring, automated decisioning for SCA exemptions, and a centralized case management and alerting capability to escalate higher risk findings. The narrative explicitly references ACI Fraud Management RPA as the application delivering these capabilities.
Operational scope covered Swedbank Sweden initiatives across the Nordic and Baltic region with business function impact concentrated in card operations, fraud prevention, payments risk, and customer experience teams. Governance adjustments included formalizing exemption criteria, rules lifecycle processes, and oversight for machine learning model performance and exemption decisioning to align with PSD2 compliance requirements.
The bank reported a substantial reduction in card fraud, approximately a 55 percent decrease, and an improved customer experience by enabling low risk transaction exemptions through the deployed ACI Fraud Management RPA solution.
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