List of ACI Speedpay Customers
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United States
Since 2010, our global team of researchers has been studying ACI Speedpay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ACI Speedpay for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ACI Speedpay for Payment Processing include: Florida Power & Light, a United States based Utilities organisation with 9500 employees and revenues of $18.36 billion, National Grid USA, a United States based Utilities organisation with 18177 employees and revenues of $15.20 billion, First Horizon Bank, a United States based Banking and Financial Services organisation with 7373 employees and revenues of $3.42 billion, Gateway Financial Solutions, a United States based Banking and Financial Services organisation with 100 employees and revenues of $24.0 million and many others.
Contact us if you need a completed and verified list of companies using ACI Speedpay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ACI Speedpay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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First Horizon Bank | Banking and Financial Services | 7373 | $3.4B | United States | ACI Worldwide | ACI Speedpay | Payment Processing | 2020 | n/a |
In 2020, First Horizon Bank implemented ACI Speedpay Apps Category "" to support agent-assisted and phone payment workflows. The deployment emphasis documented by staff who operated the Virtual Banker function shows ACI Speedpay used for accepting payments over the phone, authorizing wires, and supporting payment-related account servicing activities.
The implementation of ACI Speedpay included configuration for payments intake, phone-assisted payment processing, and agent workflow orchestration consistent with bill-pay and payer acceptance use cases. Virtual Banker operations referenced use of ACI Speedpay alongside systems used for account servicing and fraud handling, which indicates the platform was instrumented for agent interfaces and transaction posting workflows.
Operational coverage tied the ACI Speedpay deployment to First Horizon Bank’s Virtual Banker team in Knoxville, TN, with staff activity recorded from May 2021 to September 2023, handling payments, fraud disputes, unlocking online banking profiles, and account open and close flows. The environment was operated in conjunction with Mainframe Hogan, CSP, D3 control, Visa online, and Innovis, reflecting cross-system transaction validation, fraud review, and account lookups during payment and dispute workflows.
Governance and process changes focused on embedding payment acceptance and dispute workflows into contact center routines, with staff performing wire authorizations, payroll-related payment support, mobile wallet activations through Visa online, and collections interactions. The narrative reflects ACI Speedpay as the operational payments application supporting these business functions, with configuration and agent workflow alignment to contact center and fraud specialist processes.
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Florida Power & Light | Utilities | 9500 | $18.4B | United States | ACI Worldwide | ACI Speedpay | Payment Processing | 2019 | n/a |
In 2019, Florida Power & Light implemented ACI Speedpay to accept credit and debit card payments online and by phone as part of its billing and finance processes in Florida. ACI Speedpay is deployed as the Payments application to provide immediate payment posting and customer self service payment options. Module usage inferred from FPL payment instructions indicates ACI Speedpay card processing, IVR and online bill pay modules are used to provide these payment channels and convenience features. The implementation centers on customer-facing payment capture and real time posting into billing workflows.
Operational scope emphasizes billing and finance functions and customer service channels across Florida, supporting online bill pay workflows and interactive voice response payment flows. Governance and process alignment focused on operationalizing immediate payment posting and self service payment interfaces, with payment operations and customer billing teams owning day to day workflows. ACI Speedpay is restated as the primary payments application used by Florida Power & Light for card payments and phone based payment acceptance.
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Gateway Financial Solutions | Banking and Financial Services | 100 | $24M | United States | ACI Worldwide | ACI Speedpay | Payment Processing | 2020 | Shaw Systems |
In 2020, Gateway Financial Solutions integrated ACI Speedpay in a Payments deployment with Shaw Systems to streamline auto-loan collections across its United States operations. The initiative concentrated on enabling multi-channel payments through IVR, web and mobile channels to support both collector-initiated and consumer self-service payment flows.
The implementation leveraged ACI Speedpay collections functionality together with IVR and web mobile payment modules to accept debit, ACH and call-center payments. Configuration work focused on payment acceptance rules, payment posting orchestration and alignment of payment workflows with Shaw Systems loan-servicing to ensure payments were reflected in servicing records.
Integration architecture connected ACI Speedpay to Shaw Systems loan-servicing to enable collector-initiated payment captures and consumer-initiated payments with timely posting to loan accounts. The integration supported call center agent workflows and automated IVR sessions to capture payments and record promises to pay, preserving operational continuity between payments and servicing systems.
Governance centered on coordinating collections, call center and payments operations, with Shaw Systems acting as the servicing transaction system and ACI Speedpay as the payments processing layer. Rollout prioritized auto-loan portfolios in the United States and included operational handoffs, updated collections workflows and monitoring to manage promise-to-pay tracking.
Outcomes reported from the implementation include a 58% increase in collector-initiated dollars and a halving of broken-promise rates, indicating improved collector effectiveness and promise adherence. ACI Speedpay served as the multi-channel payments infrastructure in this Payments integration, enabling streamlined collections operations alongside Shaw Systems loan-servicing.
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Utilities | 18177 | $15.2B | United States | ACI Worldwide | ACI Speedpay | Payment Processing | 2019 | n/a |
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Buyer Intent: Companies Evaluating ACI Speedpay
- Chiesi Farmaceutici, a Italy based Life Sciences organization with 6389 Employees
- Erie Community College, a United States based Professional Services company with 10 Employees
- Black River Electric Cooperative, a United States based Utilities organization with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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