List of AclaraONE Customers
St. Louis, 63146, MO,
United States
Since 2010, our global team of researchers has been studying AclaraONE customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AclaraONE for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AclaraONE for Utilities Customer Care and Billing include: Ameren, a United States based Utilities organisation with 8981 employees and revenues of $7.62 billion, The City of Bowling Green Utilities Business Office, a United States based Government organisation with 220 employees and revenues of $54.0 million, City of Ossowo Utilities, a United States based Government organisation with 100 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using AclaraONE, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The AclaraONE customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ameren | Utilities | 8981 | $7.6B | United States | Aclara Software, a Hubbell Company | AclaraONE | Utilities Customer Care and Billing | 2018 | n/a |
In 2018 Ameren implemented AclaraONE from Aclara Software, a Hubbell Company as part of the Aclara ACE Platform Project. AclaraONE was deployed as a CRM to centralize customer interaction records and to coordinate service workflows across customer service and field operations.
Configuration emphasis for AclaraONE included customer master data modeling, case management and outage workflow capabilities, and field service work order orchestration consistent with utility CRM functional modules. The deployment leveraged configurable business rules and role based access controls to align the application data model with account and meter related records.
Deployment was organized under the ACE Platform Project with staged rollout governance to standardize CRM process definitions and operational procedures for impacted business functions. Implementation governance covered configuration management, targeted training for service and field teams, and phased go live sequencing to embed AclaraONE CRM workflows into Ameren operations.
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City of Ossowo Utilities | Government | 100 | $12M | United States | Aclara Software, a Hubbell Company | AclaraONE | Utilities Customer Care and Billing | 2020 | n/a |
In 2020 City of Ossowo Utilities implemented AclaraONE from Aclara Software, a Hubbell Company, to add a customer-facing water billing service marketed as Aclara Adaptive Consumer Engagement (ACE). The deployment targets the utilities customer service and billing business function and is categorized as CRM, providing a centralized application for customer account visibility and engagement.
Configuration emphasis focused on CRM-standard functional modules including customer account management, customer self-service and engagement workflows, billing information presentation, and notification orchestration. The implementation was led by the Director of Public Services & Utilities, scoped to the utilities customer service organization, and expected to synchronize with municipal billing and account records to ensure water billing information is consistent for customers.
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The City of Bowling Green Utilities Business Office | Government | 220 | $54M | United States | Aclara Software, a Hubbell Company | AclaraONE | Utilities Customer Care and Billing | 2017 | n/a |
In 2017 The City of Bowling Green Utilities Business Office implemented AclaraONE CRM to introduce Utility Insights within its customer engagement and conservation efforts. AclaraONE, delivered via the Aclara ACE platform, provides utilities and their customers data-driven tools that enable personalized and actionable solutions which heighten energy cost awareness and promote energy and water efficiency. The AclaraONE CRM centralizes account and usage data, supports usage analytics and segmentation, and provisions customer-facing insight channels and self-service interfaces consistent with utility-focused customer relationship management. The implementation emphasized linking consumption analytics to targeted customer communications and conservation program enrollment.
The deployment scope focused on the Utilities Business Office, impacting customer service operations, conservation program coordinators, and outbound customer communications. Configuration and module choices included contact and case management, usage analytics, engagement workflow automation, and campaign orchestration to operationalize Utility Insights across service and outreach functions. Governance introduced new processes for data-driven outreach and program enrollment, with a phased onboarding approach for customer service and program staff to adopt AclaraONE CRM for personalized customer interactions. The project concentrated on operationalizing the Aclara ACE capability set to deliver actionable usage insights to both staff and customers.
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Buyer Intent: Companies Evaluating AclaraONE
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