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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

List of Acoustic Analytics (formerly IBM Tealeaf) Customers

Acoustic
Location
1125 Oak Street, Suite 201,
Conway, 72032, AR,
United States
Website
https://www.acoustic.com/
Phone
1 866-820-5136
Artw industry
Professional Services
Employee
600
Revenue
$60M

Since 2010, our global team of researchers has been studying Acoustic Analytics (formerly IBM Tealeaf) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics include: CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, Technology Acquisition Center, a United States based Government organisation with 265 employees and revenues of $307.31 billion, Department of Veterans Affairs, a United States based Government organisation with 467000 employees and revenues of $307.31 billion, US Department of Veterans Affairs, a United States based Government organisation with 371000 employees and revenues of $301.00 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion and many others.

Contact us if you need a completed and verified list of companies using Acoustic Analytics (formerly IBM Tealeaf), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.

The Acoustic Analytics (formerly IBM Tealeaf) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
1-800-Flowers.com Retail 4000 $1.8B United States Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2011 n/a
In 2011, 1-800-Flowers.com implemented Acoustic Analytics (formerly IBM Tealeaf) on its website as a Customer Experience Analytics solution to capture session-level customer interactions and support digital analytics and user experience optimization. The deployment established Acoustic Analytics (formerly IBM Tealeaf) as the primary Customer Experience Analytics platform for reconstructing real user sessions and surfacing behavioral signals across the e-commerce site. The implementation focused on core Customer Experience Analytics capabilities, including full session replay, clickstream capture, event-based segmentation, conversion funnel analysis, and form interaction tracking, enabling troubleshooting of customer journeys and identification of friction points. Acoustic Analytics (formerly IBM Tealeaf) was configured to persist captured interaction data and to expose event-level telemetry for analytics use, aligning with standard web instrumentation practices for behavioral capture and replay. Operationally the deployment supported digital analytics, UX research, customer service, and merchandising teams by providing session reconstruction and behavioral context for issue resolution and experimentation prioritization. Governance centered on controlled access to session data, an event taxonomy for consistent tagging of key interactions, and defined workflows for session review and escalation, keeping the system focused on e-commerce site coverage and business function alignment.
100 Black Men Of Savannah Construction and Real Estate 10 $1M United States Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2019 n/a
In 2019, 100 Black Men Of Savannah implemented Acoustic Analytics (formerly IBM Tealeaf) on its public website. Acoustic Analytics (formerly IBM Tealeaf) is a Customer Experience Analytics solution used to capture session replay, behavioral analytics, funnel and form analysis, and searchable session playback across site pages. The deployment used client side instrumentation to capture page events and session data, feeding Acoustic Analytics for centralized analysis and dashboarding. Configuration focused on page category tagging, event definitions for form interactions and donation flows, and selective session sampling to manage data volume. For a small organization of 10 employees the architecture emphasized lightweight scripts and configurable dashboards rather than complex enterprise middleware. Operational coverage centered on the public website and was consumed by marketing, communications, and site administration for user behavior analysis and troubleshooting. Governance was implemented through a small number of admin users who managed event taxonomy, session search queries, and dashboard permissions during a phased rollout of critical pages. 100 Black Men Of Savannah Acoustic Analytics (formerly IBM Tealeaf) Customer Experience Analytics supports digital engagement, web optimization workflows, and incident triage across the organization.
1001 Vies Habitat Construction and Real Estate 1284 $800M France Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2024 n/a
In 2024, 1001 Vies Habitat deployed Acoustic Analytics (formerly IBM Tealeaf) on its website https://www.1001vieshabitat.fr to deliver Customer Experience Analytics across its digital channels. The implementation establishes Acoustic Analytics as the primary behavioral analytics layer for web session capture and user journey analysis. Configuration emphasized core Customer Experience Analytics capabilities including session replay, clickstream capture, funnel and form analytics, and struggle detection within Acoustic Analytics (formerly IBM Tealeaf). Tags and event models were mapped to a consistent interaction taxonomy to support conversion funnel analysis and UX investigation workflows. Instrumentation was executed via front-end tagging and a standardized data layer across public marketing pages, contact and lead capture forms, and customer-facing portals. Operational coverage centers on digital marketing, customer service, and UX teams in France, who access Acoustic Analytics dashboards and replay tools for investigative and optimization tasks. Governance focused on an event naming convention, consent-aware data capture, and staged rollout with QA in non-production environments before production activation. Change control emphasized analytics ownership within the digital team, with documented processes for tagging requests, dashboard provisioning, and retention settings to align behavioral analytics practice with corporate privacy obligations.
Construction and Real Estate 12 $2M Netherlands Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2024 n/a
Professional Services 1500 $300M Canada Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2003 n/a
Insurance 2000 $1.0B United States Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2011 n/a
Leisure and Hospitality 7500 $1.5B United States Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2011 n/a
Healthcare 10 $1M United States Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2024 n/a
Manufacturing 61500 $24.6B United States Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2019 n/a
Manufacturing 1700 $1.3B South Korea Acoustic Acoustic Analytics (formerly IBM Tealeaf) Customer Analytics 2020 n/a
Showing 1 to 10 of 2944 entries

Buyer Intent: Companies Evaluating Acoustic Analytics (formerly IBM Tealeaf)

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Acoustic Analytics (formerly IBM Tealeaf). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics include:

  1. Beach Energy, a Australia based Oil, Gas and Chemicals organization with 493 Employees
  2. MillenniumIT ESP, a Sri Lanka based Professional Services company with 500 Employees

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FAQ - APPS RUN THE WORLD Acoustic Analytics (formerly IBM Tealeaf) Coverage

Acoustic Analytics (formerly IBM Tealeaf) is a Customer Analytics solution from Acoustic.

Companies worldwide use Acoustic Analytics (formerly IBM Tealeaf), from small firms to large enterprises across 21+ industries.

Organizations such as CVS, Technology Acquisition Center, Department of Veterans Affairs, US Department of Veterans Affairs and Cigna Healthcare are recorded users of Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics.

Companies using Acoustic Analytics (formerly IBM Tealeaf) are most concentrated in Healthcare, Government and Insurance, with adoption spanning over 21 industries.

Companies using Acoustic Analytics (formerly IBM Tealeaf) are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Acoustic Analytics (formerly IBM Tealeaf) across Americas, EMEA, and APAC.

Companies using Acoustic Analytics (formerly IBM Tealeaf) range from small businesses with 0-100 employees - 46.88%, to mid-sized firms with 101-1,000 employees - 24.69%, large organizations with 1,001-10,000 employees - 19.02%, and global enterprises with 10,000+ employees - 9.41%.

Customers of Acoustic Analytics (formerly IBM Tealeaf) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Acoustic Analytics (formerly IBM Tealeaf) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Analytics.