List of Act! CRM Customers
ACT! LLC
8800 N. Gainey Center Drive, Suite 250,
Scottsdale, 85258, AZ,
United States
Scottsdale, 85258, AZ,
United States
1 480-304-4300
Professional Services
200
$95M
Since 2010, our global team of researchers has been studying Act! CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Act! CRM for Marketing Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Act! CRM for Marketing Automation include: Mantra Group, a Australia based Leisure and Hospitality organisation with 5500 employees and revenues of $400.0 million, Smartway Pharmaceuticals, a United Kingdom based Life Sciences organisation with 70 employees and revenues of $230.0 million, TeamSport Indoor Karting, a United Kingdom based Leisure and Hospitality organisation with 1070 employees and revenues of $69.0 million, Quantum Health Group, a Australia based Healthcare organisation with 70 employees and revenues of $46.0 million, Sherman Brothers Trucking, a United States based Transportation organisation with 150 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Act! CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Act! CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5Star Life Insurance | Insurance | 70 | $10M | United States | Act! | Act! CRM | Marketing Automation | 2020 | n/a |
In 2020, 5Star Life Insurance implemented Act! CRM as its Contact and Customer Management solution to centralize customer contact records and day-to-day sales activity. The deployment concentrated on creating a single source for phone numbers, emails, meeting notes, to-dos, and documents so staff could locate and update client information in a shared system.
Configuration emphasized core Act! CRM capabilities, including real time shared access across users, group scheduling dashboards, power search, and scheduling and tracking functions. Functional setup focused on contact records, activity tracking, document attachment, task management, and calendar coordination to support relationship-centric workflows common to insurance sales and servicing.
Operational coverage included sales and customer service teams across the organization, consolidating appointment scheduling and client follow ups into Act! CRM. The implementation prioritized standardized contact data, searchable notes and task assignments to reduce reliance on ad hoc tools and improve visibility into customer interactions.
Governance and process changes reinforced shared update practices and consistent record keeping, using group scheduling dashboards and power search to drive daily operational adoption. Act! CRM was positioned as the primary Contact and Customer Management platform for maintaining client dossiers and coordinating sales outreach without introducing external integration dependencies in the documented scope.
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Mantra Group | Leisure and Hospitality | 5500 | $400M | Australia | Act! | Act! CRM | Marketing Automation | 2012 | n/a |
In 2012, Mantra Group implemented Act! CRM in the Apps Category. The deployment positioned Act! CRM as the primary contact management and email marketing application to centralize customer records, campaign lists, and basic campaign scheduling for the Victorian sales organization.
Configuration and functional setup emphasized contact database hygiene, segmented email lists, campaign scheduling, and exportable reporting feeds consistent with Act! CRM capabilities. Operational workflows supported prospecting, competitor analysis input, and conversion tracking, with a Sales Administrative Assistant responsible for high-volume data management and reactivation of inactive accounts.
Act! CRM was operationally linked to corporate reporting through Calumo, where sales reports and corporate performance outputs were reviewed and supplied, providing a reporting handoff between the CRM and the business intelligence process. The implementation covered the greater Victorian Sales Management Team of seven based in Melbourne and administrative support tasks spanning Mantra Group properties, affecting sales administration, sales management, and online prospecting functions.
Governance and process changes centered on structured data cleansing, account reactivation workflows, and routine reporting handoffs from Act! CRM into Calumo driven analysis. An explicitly stated outcome from administrative use of the system was a 25% increase in sales attributed to effective management of data from inactive customer accounts.
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Quantum Energy Technologies | Manufacturing | 20 | $2M | Australia | Act! | Act! CRM | Marketing Automation | 2011 | n/a |
In 2011, Quantum Energy Technologies implemented Act! CRM, categorized as CRM. The Act! CRM application was deployed within the company IT estate and supported by a contract Information Technology Manager responsible for infrastructure across Australia and New Zealand.
The deployment was hosted on the companys virtualized Windows Server environment, supported on VMware 4.1 and running database services on Microsoft SQL Server 2005, with IBM SAN storage used for application and database files. Act! CRM was configured and maintained for contact, lead and account management workflows, with regular updates, upgrades and performance tuning conducted as part of ongoing application support.
Operational access to Act! CRM spanned seven interstate offices in Australia and New Zealand and was made available over a private MPLS WAN that was migrated during the same IT program across six offices. The application environment coexisted with Epicor ERP and other infrastructure components including Elastix VoIP systems and Cisco security appliances, all overseen under the same IT operations and change control processes.
Governance and operational oversight for Act! CRM fell under the IT Manager remit, which included ICT budget control, vendor management, security systems and controls, and project implementation oversight. Routine activities included system support, database maintenance on MS SQL 2005, and coordination with senior management and service partners for capacity planning and operational reporting.
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Quantum Health Group | Healthcare | 70 | $46M | Australia | Act! | Act! CRM | Marketing Automation | 2013 | n/a |
In 2013, Quantum Health Group implemented Act! CRM as its Marketing Automation platform. The Act! CRM deployment was positioned to support sales and marketing contact management and campaign workflows while operating alongside the company ERP footprint.
The environment hosted Act! CRM on an on premise infrastructure built around MS SQL 2005, consistent with the organization note that enterprise applications included Epicor ERP and ACT! with MS SQL 2005. The deployment ran within a VMware enabled server stack and used Windows Backup, Symantec, and VMware Data Recovery for system and virtual machine protection.
Operational responsibility for Act! CRM was tightly coupled with broader IT administration tasks, including Telstra and Exetel billing, public DNS and SSL certificate management, and supplier management. Physical infrastructure governance included the server room, patch panel, rack and UPS environment, and the team also published the corporate website using Wordpress on Ubuntu Linux, indicating cross functional hosting and maintenance practices that supported Sales, Marketing and IT operations.
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Sherman Brothers Trucking | Transportation | 150 | $15M | United States | Act! | Act! CRM | Marketing Automation | 2004 | n/a |
In 2004, Sherman Brothers Trucking implemented Act! CRM. Act! CRM was deployed as the company’s central contact and relationship database and is used in a Marketing Automation capacity. The company operates out of Oregon and Arkansas, runs a fleet of 200 flatbed vehicles plus tankers and a brokerage division, and the system supports a 150 person workforce with 17 Act! users.
The deployment centers on contact records, activity notes, call list management, scheduling and alerting, and basic campaign orchestration typical of Marketing Automation platforms. Sales teams use Act! CRM to organize call lists for geographic areas and to maintain detailed notes so long lead time opportunities can be retrieved months later. Managers use weekly contact level tracking and configured alerts to surface issues, dig into conversations, and prompt timely follow ups.
No external system integrations are specified in the source material, so the implementation is characterized primarily as a standalone CRM application supporting sales, operations and brokerage workflows. Operational coverage explicitly includes sales and management functions across the company’s US operations and supports cross border interactions into western Canada. The team is evaluating Act! CRM driven email marketing capabilities, though that functionality is described as exploratory rather than widely deployed.
Governance is operational and user driven, with sales managers leveraging the system for planning and for monitoring touch frequency rather than relying on formal contract workflows. The organization retains detailed historical contact data to preserve quote history and relationship context for long lead time freight business. Users report that Act! CRM is integral to everyday operations, and the deployment was upgraded because earlier editions dating to 2004 had become difficult to maintain.
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Life Sciences | 70 | $230M | United Kingdom | Act! | Act! CRM | Marketing Automation | 2009 | n/a |
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Leisure and Hospitality | 1070 | $69M | United Kingdom | Act! | Act! CRM | Marketing Automation | 2013 | n/a |
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Banking and Financial Services | 10 | $1M | United States | Act! | Act! CRM | Marketing Automation | 2010 | n/a |
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Non Profit | 80 | $8M | Australia | Act! | Act! CRM | Marketing Automation | 2015 | n/a |
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Buyer Intent: Companies Evaluating Act! CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Act! CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Act! CRM for Marketing Automation include:
- Revolut Ltd, a United Kingdom based Banking and Financial Services organization with 6000 Employees
- Toronto Public Library Board, a Canada based Media company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Revolut Ltd | Banking and Financial Services | 6000 | $1.1B | United Kingdom | 2025-03-04 |
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Toronto Public Library Board | Media | 10 | $1M | Canada | 2024-09-25 |
FAQ - APPS RUN THE WORLD Act! CRM Coverage
Act! CRM is a Marketing Automation solution from Act!.
Companies worldwide use Act! CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Mantra Group, Smartway Pharmaceuticals, TeamSport Indoor Karting, Quantum Health Group and Sherman Brothers Trucking are recorded users of
Act! CRM for Marketing Automation.
Companies using Act! CRM are most concentrated in Leisure and Hospitality, Life Sciences and Healthcare, with adoption spanning over 21 industries.
Companies using Act! CRM are most concentrated in Australia, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Act! CRM across Americas, EMEA, and APAC.
Companies using Act! CRM range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 22.22%, and global enterprises with 10,000+ employees - 0%.
Customers of Act! CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Act! CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Marketing Automation.