List of Actionstep Customers
Actionstep
Level 17, Aon Centre,
Auckland, x, 1010,
New Zealand
Auckland, x, 1010,
New Zealand
64 0 9379-3939
Professional Services
230
$24M
Since 2010, our global team of researchers has been studying Actionstep customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Actionstep for Legal Practice Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Actionstep for Legal Practice Management include: Hamilton Locke, a Australia based Professional Services organisation with 120 employees and revenues of $15.0 million, Gower Wooten Darneille, a United States based Professional Services organisation with 70 employees and revenues of $10.0 million, Elder Care Law of Tennessee, a United States based Professional Services organisation with 60 employees and revenues of $6.0 million, Provident Law, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million, Fairmax Law, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Actionstep, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Actionstep customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Elder Care Law of Tennessee | Professional Services | 60 | $6M | United States | Actionstep | Actionstep | Legal Practice Management | 2020 | n/a |
In 2020 Elder Care Law of Tennessee implemented Actionstep as its Legal Practice Management platform. The 60 employee professional services firm configured Actionstep to centralize matter and case management, workflow automation, document management, and billing functions that support client intake and recurring revenue streams. Founder Amelia Crotwell JD said Actionstep has allowed the firm to grow, expand, add systems, add organization, and efficiency, and that it gives a platform for recurring revenue streams that helped build a business someone wanted to buy.
Deployment covered a firm wide rollout across legal operations and administrative teams, with configuration focused on matter lifecycle workflows, trust and billing rules, and document template automation to standardize processes. Operational coverage included client facing attorneys, intake staff, and billing teams within the United States practice, aligning Legal Practice Management functionality with day to day legal and revenue operations. Governance emphasized standardized workflows, centralized matter templates, and recurring billing configuration to sustain ongoing service models and operational consistency.
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Ema Consulting | Professional Services | 30 | $4M | Australia | Actionstep | Actionstep | Legal Practice Management | 2025 | n/a |
In 2025, Ema Consulting implemented Actionstep on its website, Apps Category "". The deployment embedded Actionstep functionality into public-facing site components to centralize client intake and to initiate client engagement workflows, using Actionstep as the primary application for those website-driven processes.
Actionstep was configured to drive online intake forms, matter creation, and automated client notifications, aligning with the firmwide professional services workflow for client-facing teams. The implementation scope covers firm operations in Australia and impacts client intake, engagement management, and case tracking, with the website integration serving as the primary integration point for initiating Actionstep workflows and routing client submissions into the application.
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Fairmax Law | Professional Services | 50 | $5M | United States | Actionstep | Actionstep | Legal Practice Management | 2024 | n/a |
In 2024, Fairmax Law implemented Actionstep as its Legal Practice Management platform to centralize matter lifecycle and client engagement for the 50-person Detroit bankruptcy firm. The cloud-based Actionstep deployment consolidated case intake, matter management and document automation into a firm-wide system of record for bankruptcy workflows and post-discharge client follow up.
Actionstep was configured with matter templates, workflow automation, calendaring, task orchestration, document assembly and time and billing modules to formalize the firm’s established policy of prompting discharged clients to pull their credit report 30 to 60 days after discharge, enabling staff to capture and review records that may support Fair Credit Reporting Act claims. Rollout targeted the bankruptcy practice with role-based access controls, systematic staff training on FCRA follow-up procedures, and standard operating procedures for client portal driven self-service requests and attorney review, with audit trails preserved in Actionstep for subsequent case work.
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Gower Wooten Darneille | Professional Services | 70 | $10M | United States | Actionstep | Actionstep | Legal Practice Management | 2025 | n/a |
In 2025 Gower Wooten Darneille implemented Actionstep as its Legal Practice Management platform. The deployment centralized matter lifecycle management and time capture workflows for the 70 person professional services law firm, aligning case intake, billing, and client communication under Actionstep Legal Practice Management.
Configuration concentrated on core matter management, time capture and billing capabilities, and client communication workflows. The firm standardized matter templates, enforced structured time entry procedures, and introduced automated correspondence and notification patterns to reduce administrative friction and support a higher case throughput.
Operational coverage extended across attorneys, paralegals, and billing staff, with the application serving client-facing and back office functions within the United States practice. No implementation partner is listed, the narrative centers on in-house adoption and configuration of Actionstep to support firmwide operational needs.
Governance and process changes focused on role based permissions, routine training, and embedding standardized workflows to sustain adoption. Founder Jason Darneille reported that Actionstep has allowed the firm to capture more time, communicate more effectively with clients, and handle a larger volume of cases, outcomes that are reflected in the firm’s characterization of the implementation.
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Hamilton Locke | Professional Services | 120 | $15M | Australia | Actionstep | Actionstep | Legal Practice Management | 2025 | n/a |
In 2025, Hamilton Locke implemented Actionstep. The firm is using Actionstep on their website to capture client intake, surface client-facing forms, and initiate matter records from web submissions, and Actionstep is deployed as the primary cloud-hosted application exposed through public web pages.
The implementation centers on matter management, client intake workflow automation, document generation, and task orchestration consistent with Actionstep capabilities. Deployment covers core professional services functions across the firm, with configuration focused on web-triggered workflows, automated matter creation, and client portal interactions. Governance and process ownership were organized around centralized template control and intake workflow stewardship by operations and practice leads to standardize web-to-matter handoffs and improve cross-team coordination.
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Professional Services | 10 | $1M | United States | Actionstep | Actionstep | Legal Practice Management | 2024 | n/a |
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Professional Services | 30 | $3M | United States | Actionstep | Actionstep | Legal Practice Management | 2024 | n/a |
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Professional Services | 50 | $5M | United States | Actionstep | Actionstep | Legal Practice Management | 2025 | n/a |
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Buyer Intent: Companies Evaluating Actionstep
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Actionstep. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Actionstep for Legal Practice Management include:
- Drexel University, a United States based Education organization with 6471 Employees
- Tompkins Wake, a New Zealand based Professional Services company with 170 Employees
- Eticloud United Kingdom, a United Kingdom based Professional Services organization with 45 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Drexel University | Education | 6471 | $1.1B | United States | 2026-07-28 |
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Tompkins Wake | Professional Services | 170 | $16M | New Zealand | 2026-06-12 |
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Eticloud United Kingdom | Professional Services | 45 | $6M | United Kingdom | 2026-01-26 |
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Government | 42306 | $13.8B | Canada | 2025-01-28 |
FAQ - APPS RUN THE WORLD Actionstep Coverage
Actionstep is a Legal Practice Management solution from Actionstep.
Companies worldwide use Actionstep, from small firms to large enterprises across 21+ industries.
Organizations such as Hamilton Locke, Gower Wooten Darneille, Elder Care Law of Tennessee, Provident Law and Fairmax Law are recorded users of
Actionstep for Legal Practice Management.
Companies using Actionstep are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using Actionstep are most concentrated in Australia and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Actionstep across Americas, EMEA, and APAC.
Companies using Actionstep range from small businesses with 0-100 employees - 87.5%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Actionstep include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Actionstep customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Legal Practice Management.